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Book Front Cover High Res. and Low Res. (top row).
Author Kirt Manecke (2nd, 3rd rows). Dog in photo is Kirt's adopted dog Ozzie.
Kirt Manecke is an award-winning author, and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers. A former owner of an award-winning specialty store, he lives in Milford, Michigan.
His book Smile: Sell More with Amazing Customer Service is the winner of eight awards, and his book Smile & Succeed for Teens: Must-Know People Skills for Today's Wired World is the winner of two awards. Learn more about Kirt here.
The essential 60-minute crash course in customer service and sales. Winner of 8 awards, including Foreword Book of the Year Award, SMIILE is the quick and easy way to train your staff to delight customers and sell more, starting TODAY.
Available in eBook format for Kindle, Nook and iPad, iPhone or iPod touch (with free Kindle app), and Kindle for PC and Nook for PC to read on your PC.
My big brother and I want to start a dog walking business. Smile & Succeed for Teens will really help us get started.
Customer service is the heart of all business – get it right and experience success or settle on being mediocre. This book helps you get it right!
WOW! Well worth the time and money. What I found helpful about Smile was that it really focused on the basics that so many of us can do well, but we often forget or would never think of. Eye contact. Follow up. “May I put you on hold?” The little things that we observe in our daily lives when we are on the receiving end of customer service. The book has already paid for the investment of $15 and ~90 minutes.
As I read Smile, I went back and made three lists: 1) habits I already do in my job; habits I probably can’t do in my job, and habits I should start doing. I have been able to work the new habits into my daily routing, clients are noticing, and I’m closing more sales (too early to quantify the amount) and relationships seem to be getting stronger. It would be just fine with me if everyone (except my competitors) read this book. Well done!
Packed from cover to cover a wealth of with indispensable tips… Thoroughly ‘reader friendly’ from beginning to end…Strongly recommended…
A really great book – perfect! An absolutely fantastic book, full of good, solid, fundamental ideas and recommendations that every teen should take some time to read. This is a perfect book for a parent to give to give young teen to help them understand key ideas about communication, respect, interpersonal communications and how to get a job or start their own small business as teenager. This is just a really great little book!!!!
Smile and Succeed for Teens can be considered as a How to Win Friends and Influence People guide for teenagers…Kids who implement the tips in Smile and Succeed for Teens will stand above all the rest…If our schools don’t teach these skills, then it’s imperative we provide our kids with other means to learn them…Teens who practice these winning strategies will form positive, professional habits that will set them apart from many of their peers.
I donate one percent of sales of Smile: Sell More with Amazing Customer Service to animal welfare. Learn more about our Causes.