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Smile The Book - Press Kit

Kirt Manecke

@ 248-685-0483

Images JPG (SCROLL DOWN)

The images, news releases, sample book review, sample Q & A, book excerpts, and book trailer videos in this press kit may be used in newspapers, magazines, blogs, and other media for stories about this book without written permission.   

To Download Images (JPG)

Windows: Click on image for high resolution image (will open in new window), then RIGHT click on the image, select "Save Image As" and save to your computer. OR click on the RED "DOWNLOAD IMAGE" button for high resolution image underneath each image and open or save file per directions in pop up window.
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Images (JPG)

Click on thumbnails for high resolution images.
Book Front Cover High Res. and Low Res. (top row).
Author Kirt Manecke (2nd, 3rd rows). Dog in photo is Kirt's adopted dog Ozzie.

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PRESS RELEASE

Made in the U.S.A

Award-winning Smile: Sell More with Amazing Customer Service is Made in Michigan.

Contact

Solid Press, LLC
PO Box 145
Milford, MI 48381
248-685-0483 or kirt@smilethebook.com
www.SmiletheBook.com

About the Book

Quick Summary: A quick, easy-to-read customer service and sales guidebook to help employers and employees delight customers and dramatically increase sales. Alternate Summary: A crash course in customer service and sales. You can read it in 60-minutes or less and increase your sales today.

About the Author: Summary

Kirt Manecke is an award-winning author, and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers. A former owner of an award-winning specialty store, he lives in Milford, Michigan.

His book Smile: Sell More with Amazing Customer Service is the winner of eight awards, and his book Smile & Succeed for Teens: Must-Know People Skills for Today's Wired World is the winner of two awards. Learn more about Kirt here.

Suggested Interview Q & A

Book Excerpts

We encourage you to use these excerpted articles (with byline) full of valuable, actionable advice in your magazines, newspapers, newsletters, blogs and other media. Book Excerpts

Sample Book Review

Product Info
Retail price: $15.99
Softcover 106 pages
Copyright: 2013
ISBN: 978-0-9850762-3-8

​BOOK DESCRIPTION
​The essential 60-minute crash course in customer service and sales. Winner of 8 awards, including Foreword Book of the Year Award, SMIILE is the quick and easy way to train your staff to delight customers and sell more, starting TODAY.

 

Companies Using Smile

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EBOOK AVAILABLE

Available in eBook format for Kindle, Nook and iPad, iPhone or iPod touch (with free Kindle app), and Kindle for PC and Nook for PC to read on your PC.

What People are Saying

  •  Every receptionist in America should have this book.

    Brian Jud
    Author, Consultant, and President, Book Marketing Works, LLC, Avon, CT
  •  Fantastic book! Every teen should have this as mandatory reading in their repertoire of social tools. Too many teens have no idea of social interaction without a keyboard. Technology has left, in its wake, a generation of folks who cannot function without a keypad in their hands. Mr. Manecke brings to the teen level a set of skills and actions that have almost vanished from a teen’s personality. “Look them in the eye”, a “firm handshake, and even the taken for granted “please and thank you” are just a few of the points that seem to be fading away with teenagers. I’ve used this book with my own grandchildren and was frankly shocked at their surprise that all this positive behavior not only exists but can enhance a person’s everyday life. Many of the teachers I work with in the upper elementary level are now using this book as part of their own curriculums and the results are both immediate and noticeable. The illustrations are excellent. It is long enough to be thorough and complete, but not so long that it loses the reader. The people skills are spot on and can be applied to anything from social interaction to job interviews, to the written word. Five stars is not enough to do this book justice!!!! I highly recommend it to parents, educators, even grandparents. Thanks so much Mr. Manecke!

    PHYLLIS BRANTINGHAM
    Media Tech, MI
  •  Very nicely done. Lots of very practical advice and short enough that it is not intimidating to front line staff and supervision.

    John Goodman
    Author, Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
  •  If you are serious about separating your business from the competition and improving your bottom line, (not to mention enjoying your customers a whole lot more!) this book is a must-read for you and everyone on your team.

    Colleen Kilpatrick
    Marketing and Customer Retention Coach
  •  Customer service is the heart of all business – get it right and experience success or settle on being mediocre. This book helps you get it right!

    Robert Lameier
    President and CEO, Miami Savings Bank, OH
  •  Kids are not learning manners these days. Every child in America should read Smile!

    Leslie Baker
    Mother, Milford, MI

Book Trailer Short: Let Smile be Your Trainer!

Smile Book 60 Second Trailer: Train Your Staff Quickly and Easily

We Support Buying Local

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Awards

Giving Back

I donate one percent of sales of Smile: Sell More with Amazing Customer Service to animal welfare. Learn more about our Causes.

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Press Kit - Smile Book
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