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Book Front Cover High Res. and Low Res. (top row).
Author Kirt Manecke (2nd, 3rd rows). Dog in photo is Kirt's adopted dog Ozzie.
Kirt Manecke is an award-winning author, and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers. A former owner of an award-winning specialty store, he lives in Milford, Michigan.
His book Smile: Sell More with Amazing Customer Service is the winner of eight awards, and his book Smile & Succeed for Teens: Must-Know People Skills for Today's Wired World is the winner of two awards. Learn more about Kirt here.
The essential 60-minute crash course in customer service and sales. Winner of 8 awards, including Foreword Book of the Year Award, SMIILE is the quick and easy way to train your staff to delight customers and sell more, starting TODAY.
Available in eBook format for Kindle, Nook and iPad, iPhone or iPod touch (with free Kindle app), and Kindle for PC and Nook for PC to read on your PC.
Before you send your teen out to find a first job, be sure he reads this book! The best thing about this book is that my teenager actually read it. Several things about this book made it “teen readable.” It is not too long (120 pages), the font is not too small and there are clever sketches and drawings every few pages. Have your teen get a job this summer, but before you send him out, have him sit down for a couple of hours and read this book.
Smile should be required reading for every student in Detroit public schools.
Smile & Succeed for Teens is perfect for today’s children and young adults! It is concise, has entertaining characters to convey the message, and gives practical examples to use in today’s world. This book covers basic manners, teaches sales techniques but also skills on how to sell themselves as the best candidate when applying for a job. A suprise bonus is the chapter, Be A Rock Star, which addresses the personal benefits of fundraising and volunteering and looks great on a resume’. In each chapter includes fun-filled facts or tips and websites for more information on a specific topic. Well done, Mr. Manecke, five stars!
My husband LOVES Smile and so do I! Every business and nonprofit should have this book for each one of their staff and volunteers. Middle and high schools and colleges and universities should use Smile to supplement their text books. It’s simple, quick and easy to read, and a great reference handbook. It’s an amazing book!
An excellent crash course in customer service-read it to become a quick study at delighting those you serve.
I learned how not smiling can affect me. I am glad I read it.
I donate one percent of sales of Smile: Sell More with Amazing Customer Service to animal welfare. Learn more about our Causes.