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Book Front Cover High Res. and Low Res. (top row).
Author Kirt Manecke (2nd, 3rd rows). Dog in photo is Kirt's adopted dog Ozzie.
Kirt Manecke is an award-winning author, and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers. A former owner of an award-winning specialty store, he lives in Milford, Michigan.
His book Smile: Sell More with Amazing Customer Service is the winner of eight awards, and his book Smile & Succeed for Teens: Must-Know People Skills for Today's Wired World is the winner of two awards. Learn more about Kirt here.
The essential 60-minute crash course in customer service and sales. Winner of 8 awards, including Foreword Book of the Year Award, SMIILE is the quick and easy way to train your staff to delight customers and sell more, starting TODAY.
Available in eBook format for Kindle, Nook and iPad, iPhone or iPod touch (with free Kindle app), and Kindle for PC and Nook for PC to read on your PC.
This book is a home run. As a father and businessman I strongly recommend this book. It’s great to watch my 12 year old daughter practice the skills she’s learned from the book, such as having a good handshake and making eye contact. It’s so fun to have conversations about what she notices when we go to different businesses. I know it has helped her to prepare for success by learning skills that she can use in school, and work, when she’s old enough. The book helps to teach skills that might not have sunk in so easily if they were coming straight from me.
The book has also enhanced my employee training and saved me time for those employees with little or no customer service experience. It should be required reading.
The book is fantastic and full of great reminders. Sometimes the little things are what makes a difference between two services. I am going to make this book a working part of my business. Not only is it full of great principles, it helps to pull our focus towards what is important and why we are successful; our clients!
Read your book SMILE and loved the practical how-to common sense approach. Every teenager getting their first service job whether in retail or restaurant should be required to read it. Poor customer service is a pet-peeve of mine, from anyone of any age. Can’t wait to read your next two books!
As a former educator, and a mom of a teen, tween and almost ten year old, I absolutely loved the book and I’ll continue to recommend it.
I work in a sales role at a national non-profit, and was really struggling. Smile offered a step by step guide to my job, even though I’m not selling a tangible product. The tips are transferable and they are presented in a straight to the point and easy to apply/process format. Manecke is honest when he says “the essential 60-minute crash course.” Because the short time commitment and the usefulness of the information, I recommend this book to anyone in a sales position.
I read Smile and thoroughly enjoyed it!! I saw a lot of tips libraries could use. The layout was so user friendly that I wanted to read more.
I donate one percent of sales of Smile: Sell More with Amazing Customer Service to animal welfare. Learn more about our Causes.