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Smile The Book - Press Kit

Kirt Manecke

@ 248-685-0483

Images JPG (SCROLL DOWN)

The images, news releases, sample book review, sample Q & A, book excerpts, and book trailer videos in this press kit may be used in newspapers, magazines, blogs, and other media for stories about this book without written permission.   

To Download Images (JPG)

Windows: Click on image for high resolution image (will open in new window), then RIGHT click on the image, select "Save Image As" and save to your computer. OR click on the RED "DOWNLOAD IMAGE" button for high resolution image underneath each image and open or save file per directions in pop up window.
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Images (JPG)

Click on thumbnails for high resolution images.
Book Front Cover High Res. and Low Res. (top row).
Author Kirt Manecke (2nd, 3rd rows). Dog in photo is Kirt's adopted dog Ozzie.

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PRESS RELEASE

Made in the U.S.A

Award-winning Smile: Sell More with Amazing Customer Service is Made in Michigan.

Contact

Solid Press, LLC
PO Box 145
Milford, MI 48381
248-685-0483 or kirt@smilethebook.com
www.SmiletheBook.com

About the Book

Quick Summary: A quick, easy-to-read customer service and sales guidebook to help employers and employees delight customers and dramatically increase sales. Alternate Summary: A crash course in customer service and sales. You can read it in 60-minutes or less and increase your sales today.

About the Author: Summary

Kirt Manecke is an award-winning author, and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers. A former owner of an award-winning specialty store, he lives in Milford, Michigan.

His book Smile: Sell More with Amazing Customer Service is the winner of eight awards, and his book Smile & Succeed for Teens: Must-Know People Skills for Today's Wired World is the winner of two awards. Learn more about Kirt here.

Suggested Interview Q & A

Book Excerpts

We encourage you to use these excerpted articles (with byline) full of valuable, actionable advice in your magazines, newspapers, newsletters, blogs and other media. Book Excerpts

Sample Book Review

Product Info
Retail price: $15.99
Softcover 106 pages
Copyright: 2013
ISBN: 978-0-9850762-3-8

​BOOK DESCRIPTION
​The essential 60-minute crash course in customer service and sales. Winner of 8 awards, including Foreword Book of the Year Award, SMIILE is the quick and easy way to train your staff to delight customers and sell more, starting TODAY.

 

Companies Using Smile

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EBOOK AVAILABLE

Available in eBook format for Kindle, Nook and iPad, iPhone or iPod touch (with free Kindle app), and Kindle for PC and Nook for PC to read on your PC.

What People are Saying

  •  I really like how Kirt breaks it all down into simple language. If you are a sales person or own your own business then this book is a must. After each chapter you can utilize the key points right away. The customer is king may still be true but today people want an experience, a reason to buy. You can use the phrases like a script especially when engaging your customer or if selling is not ingrained In your DNA. This book is a working tool for any sales person or business owner. What a GEM.

    Elaine J. Sterling
    Founder, The Elaine Sterling Institute, Atlanta, GA
  •  Smile is very helpful. It teaches you to smile and be positive, and if you do this, customers will be positive back. It gives you every single situation and what you should do. Now I’m a lot more talkative and able to engage with customers than before I read Smile. It’s a really good book. I could not put it down. It gets right to the point. Everyone should read it.

    Zamira
    South Sheridan Laundry, Denver, CO
  •  Great for us volunteers, but everyone in service should read! I volunteer for a large, national non-profit, and found this book great reading. Most of us volunteers are not “professional” fund raisers or PR people — we are just ordinary people with day jobs who volunteer for causes that we are passionate about. This book gives great tips that are useful when interacting with our clients, donors, and community groups.

    However, everyone in a customer service postion should read Smile! Every story I have ever told about receiveing great customer service, I can find a section in this book that illustrates it. For example, there is a florist where my mom lives who knows me by name, so she gets all of my business — calling a customer by name is in Chapter 2 of Smile.

    Similarly, every story I have ever told about horrible customer service, you can find where they were violating the recommendations from Smile, such as not knowing the products they sell (what good is a saleperson who doesn’t know their products?). I am tempted to buy extra copies to give to people who have not learned these lessons, “here, this is for you, please read the whole book, but especially page 38 on not making the customer wait.

    I highly recommend this book!

    Tom Montgomery
    Plymouth, MI
  •  I am a multi-unit retail manager and have been in customer service management for over 25 years. I’m impressed with how deftly “Smile” teaches everything that is missing from most customer service experiences these days. Manecke returns to the good old days of making a profit by treating customers with respect and friendliness.

    I want to buy copies of this book to carry around and hand out to all the rude and dispassionate sales people I run into every day! And then I’d like to give it to the small business owners that haven’t trained their staff to represent them well. If you want to help your staff help customers want to spend money in your store, BUY THIS BOOK!

    RLLCT
  •  There are two major problems for which schools are in great need of subject material: One is personal finance. The other is people skills. Your books solve the HUGE people skills issue! They are right on!

    MARY GIBSON
    owner, Secondary Teacher’s Store, MI
  •  The need is there, but many businesses don’t have time or money for training in customer service and sales excellence. This book is a quick and affordable solution.

    Graham Van Dixhorn
    Owner, Write To Your Market, Inc.

Book Trailer Short: Let Smile be Your Trainer!

Smile Book 60 Second Trailer: Train Your Staff Quickly and Easily

We Support Buying Local

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Awards

Giving Back

I donate one percent of sales of Smile: Sell More with Amazing Customer Service to animal welfare. Learn more about our Causes.

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Press Kit - Smile Book
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