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Book Front Cover High Res. and Low Res. (top row).
Author Kirt Manecke (2nd, 3rd rows). Dog in photo is Kirt's adopted dog Ozzie.
Kirt Manecke is an award-winning author, and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers. A former owner of an award-winning specialty store, he lives in Milford, Michigan.
His book Smile: Sell More with Amazing Customer Service is the winner of eight awards, and his book Smile & Succeed for Teens: Must-Know People Skills for Today's Wired World is the winner of two awards. Learn more about Kirt here.
The essential 60-minute crash course in customer service and sales. Winner of 8 awards, including Foreword Book of the Year Award, SMIILE is the quick and easy way to train your staff to delight customers and sell more, starting TODAY.
Available in eBook format for Kindle, Nook and iPad, iPhone or iPod touch (with free Kindle app), and Kindle for PC and Nook for PC to read on your PC.
An excellent crash course in customer service-read it to become a quick study at delighting those you serve.
Smile & Succeed for Teens is an excellent resource for teens, young adults and first time job seekers who value proven methods to gain employment and succeed in customer service. The author’s examples were clearly explained and helpful. It’s a solid investment in employment skills that will pay dividends many times over!
Have you ever read a book and thought how amazing it would be if everyone read it? This is that type of book. In fact I’d recommend it to anyone twelve or older. It presents the ways to communicate with others in the age of the Internet. This book will help teens navigate school, work and home situations. It will enable them to effectively manage their relationships with friends, teacher, parents and customers. It will also help teens to get their first job. What makes this book super fun is the illustrations. The parts of the book I really loved include the top ten people skills and the section on electronic etiquette. He explains when you should put your electronic devices away so you can focus on your real-life relationships. What this book does is it tells teens how to leave people with a good first impression. Teens who follow the advice in this book will have more friends, better jobs and more success all through life. I can’t recommend this book highly enough. I give it my ultimate 100 star rating.
This book is phenomenal
Smile is very simple, very effective. It helps me create the environment I want for my employees and customers. Everything in the book is basically common sense, but it’s written so concisely and clearly, it can be read in under an hour. Everyone who works in the store, including myself, is responsible for reading Smile. We want everyone to understand how important it is to do as the book recommends.
My big brother and I want to start a dog walking business. Smile & Succeed for Teens will really help us get started.
I donate one percent of sales of Smile: Sell More with Amazing Customer Service to animal welfare. Learn more about our Causes.