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Book Front Cover High Res. and Low Res. (top row).
Author Kirt Manecke (2nd, 3rd rows). Dog in photo is Kirt's adopted dog Ozzie.
Kirt Manecke is an award-winning author, and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers. A former owner of an award-winning specialty store, he lives in Milford, Michigan.
His book Smile: Sell More with Amazing Customer Service is the winner of eight awards, and his book Smile & Succeed for Teens: Must-Know People Skills for Today's Wired World is the winner of two awards. Learn more about Kirt here.
The essential 60-minute crash course in customer service and sales. Winner of 8 awards, including Foreword Book of the Year Award, SMIILE is the quick and easy way to train your staff to delight customers and sell more, starting TODAY.
Available in eBook format for Kindle, Nook and iPad, iPhone or iPod touch (with free Kindle app), and Kindle for PC and Nook for PC to read on your PC.
I loved how this book gives skills that the students really, really need…A+ already!
A must-read for employers and employees everywhere!
I learned how not smiling can affect me. I am glad I read it.
A great book that you can take action with!
I work in a sales role at a national non-profit, and was really struggling. Smile offered a step by step guide to my job, even though I’m not selling a tangible product. The tips are transferable and they are presented in a straight to the point and easy to apply/process format. Manecke is honest when he says “the essential 60-minute crash course.” Because the short time commitment and the usefulness of the information, I recommend this book to anyone in a sales position.
Smile & Succeed for Teens helped me realize that the way you put yourself into the world matters. I like how it includes ‘How To’ tips so we enter the subject prepared.
I donate one percent of sales of Smile: Sell More with Amazing Customer Service to animal welfare. Learn more about our Causes.