The images, news releases, sample book review, sample Q & A, book excerpts, and book trailer videos in this press kit may be used in newspapers, magazines, blogs, and other media for stories about this book without written permission.
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Book Front Cover High Res. and Low Res. (top row).
Author Kirt Manecke (2nd, 3rd rows). Dog in photo is Kirt's adopted dog Ozzie.
Kirt Manecke is an award-winning author, and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers. A former owner of an award-winning specialty store, he lives in Milford, Michigan.
His book Smile: Sell More with Amazing Customer Service is the winner of eight awards, and his book Smile & Succeed for Teens: Must-Know People Skills for Today's Wired World is the winner of two awards. Learn more about Kirt here.
The essential 60-minute crash course in customer service and sales. Winner of 8 awards, including Foreword Book of the Year Award, SMIILE is the quick and easy way to train your staff to delight customers and sell more, starting TODAY.
Available in eBook format for Kindle, Nook and iPad, iPhone or iPod touch (with free Kindle app), and Kindle for PC and Nook for PC to read on your PC.
SMILE’s easy-to-use format and well-rounded content makes it this book a informative source for those wanting to brush up on their social skills, a nice companion to an existing training program or a simple strategy for a small company to follow, or a foundation on which to build a customer service program.
Though touted as a customer service tool, much of Manecke’s advice is based on common sense social etiquette, effective communication skills and basic psychology that makes SMILE appealing and relevant to a vast audience ranging from employees and employers, high school students to high level business people, from sales staff to teachers to anybody that has a job requiring human interaction.
The book is valuable. For instance, I didn’t really know there was a specific way to shake someone’s hand.
SMILE, simply blew me away. It is a must read for anyone intent on improving their business. There are so many simple ideas in this book that we all know are effective, but, some how, fail to use. Why? Think about this item in the book: 80 percent of companies believe they provide great customer service, but only 8 percent of their clients agree. WOW!
Time to put away our egos and concentrate on our most valuable asset: our customer. This book should not be put on a shelf, but rather, carried daily, as a manual, to be reviewed and shared. Thanks, Kirt.
Your book is excellent! It’s full of lots of useful information. I enjoyed it.
My teenage sons have been reading your book and it was their idea!
As a partner in an automotive dealership group, how we approach customer service is more than important, it’s life or death for our business…This training can be delivered many different ways and we chose Kirt Manecke’s Smile: Sell More with Amazing Customer Service as a major component of our core training. The message delivered in this book resonates perfectly in today’s world and falls right in line with our “attitude is everything” foundation.
This book has a simple comprehension, a quick delivery, and is right on target! What else can you ask for? I highly recommend this book to all those businesses who deal directly with people.
We have started an “evidence” book full of positive customer feedback. Since we read Smile as a team, our evidence book has exploded.
I donate one percent of sales of Smile: Sell More with Amazing Customer Service to animal welfare. Learn more about our Causes.