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Book Front Cover High Res. and Low Res. (top row).
Author Kirt Manecke (2nd, 3rd rows). Dog in photo is Kirt's adopted dog Ozzie.
Kirt Manecke is an award-winning author, and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers. A former owner of an award-winning specialty store, he lives in Milford, Michigan.
His book Smile: Sell More with Amazing Customer Service is the winner of eight awards, and his book Smile & Succeed for Teens: Must-Know People Skills for Today's Wired World is the winner of two awards. Learn more about Kirt here.
The essential 60-minute crash course in customer service and sales. Winner of 8 awards, including Foreword Book of the Year Award, SMIILE is the quick and easy way to train your staff to delight customers and sell more, starting TODAY.
Available in eBook format for Kindle, Nook and iPad, iPhone or iPod touch (with free Kindle app), and Kindle for PC and Nook for PC to read on your PC.
My teenage sons have been reading your book and it was their idea!
I read Smile and it’s funny because the very next day the first customer I assisted after reading it called my manager to say what a nice job I did. I took Dale Carnegie but I think we all need Smile as it is a refresher. We use it here for training and they are having all the managers read Smile.
Excellent advice for today’s wired teen. Face-to-face communication seems to be a lost art amongst today’s technology-wired generation. Yet communications skills are vital for building relationships and landing and keeping a job. Smile & Succeed for Teens is a concise guide that instructs teenagers on what to do and what not to do to be approachable and successful. At 120 pages, it’s just the right length for teens who are used to fast-paced information. The text is broken up with cartoon sketches, bullet points, and quotes to make it visually interesting and teen-friendly. Topics include manners, body language, interview tips, and being a good employee.
Smile & Succeed for Teens is a must read for teens getting ready to enter the work force. The information would also be helpful for adults who could use a brush-up on good communication skills. Highly recommended.
Need a quick resource to boost your customer service? This 106-page book by Kirt Manecke provides just that! Smile: Sell More with Amazing Customer Service is a quick 60-minute read that provides concrete ways to train your staff to engage customers and sell more. Not everyone is a born salesman, but this crash course in customer service can help them on the way!
For teenagers to read and absorb this book could very well alter the downward direction of interpersonal relationships gnawed by the plethora of social communication over the airwaves. It is an important book on so many levels. Highly recommended.
I gave your book to my son. He is the rough type, a hunter. I thought he’d either like it or not. He loves your book! He told me that he likes it so much he is going to take it to school to show his teacher! This is a huge compliment to you and your book!
I donate one percent of sales of Smile: Sell More with Amazing Customer Service to animal welfare. Learn more about our Causes.