The images, news releases, sample book review, sample Q & A, book excerpts, and book trailer videos in this press kit may be used in newspapers, magazines, blogs, and other media for stories about this book without written permission.
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Book Front Cover High Res. and Low Res. (top row).
Author Kirt Manecke (2nd, 3rd rows). Dog in photo is Kirt's adopted dog Ozzie.
Kirt Manecke is an award-winning author, and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers. A former owner of an award-winning specialty store, he lives in Milford, Michigan.
His book Smile: Sell More with Amazing Customer Service is the winner of eight awards, and his book Smile & Succeed for Teens: Must-Know People Skills for Today's Wired World is the winner of two awards. Learn more about Kirt here.
The essential 60-minute crash course in customer service and sales. Winner of 8 awards, including Foreword Book of the Year Award, SMIILE is the quick and easy way to train your staff to delight customers and sell more, starting TODAY.
Available in eBook format for Kindle, Nook and iPad, iPhone or iPod touch (with free Kindle app), and Kindle for PC and Nook for PC to read on your PC.
Now I know how to act in an interview.
SMILE, simply blew me away. It is a must read for anyone intent on improving their business. There are so many simple ideas in this book that we all know are effective, but, some how, fail to use. Why? Think about this item in the book: 80 percent of companies believe they provide great customer service, but only 8 percent of their clients agree. WOW!
Time to put away our egos and concentrate on our most valuable asset: our customer. This book should not be put on a shelf, but rather, carried daily, as a manual, to be reviewed and shared. Thanks, Kirt.
The book is valuable. For instance, I didn’t really know there was a specific way to shake someone’s hand.
If you deal with people, regardless of industry or setting, for profit or non-profit, you need the skills in this book.
I read your book this weekend and loved how you teach the importance of the basics which seem to be lacking in today’s world. The examples you give of specific dialog and verbiage to use in each situation are great. There are definitely a lot of retailers that could benefit from this resource!
A really great book – perfect! An absolutely fantastic book, full of good, solid, fundamental ideas and recommendations that every teen should take some time to read. This is a perfect book for a parent to give to give young teen to help them understand key ideas about communication, respect, interpersonal communications and how to get a job or start their own small business as teenager. This is just a really great little book!!!!
I donate one percent of sales of Smile: Sell More with Amazing Customer Service to animal welfare. Learn more about our Causes.