The images, news releases, sample book review, sample Q & A, book excerpts, and book trailer videos in this press kit may be used in newspapers, magazines, blogs, and other media for stories about this book without written permission.
Windows: Click on image for high resolution image (will open in new window), then RIGHT click on the image, select "Save Image As" and save to your computer. OR click on the RED "DOWNLOAD IMAGE" button for high resolution image underneath each image and open or save file per directions in pop up window.
Macintosh: Drag-and-drop image to your desktop or click and HOLD on the link, select "save as" and save to your computer.
Click on thumbnails for high resolution images.
Book Front Cover High Res. and Low Res. (top row).
Author Kirt Manecke (2nd, 3rd rows). Dog in photo is Kirt's adopted dog Ozzie.
Kirt Manecke is an award-winning author, and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers. A former owner of an award-winning specialty store, he lives in Milford, Michigan.
His book Smile: Sell More with Amazing Customer Service is the winner of eight awards, and his book Smile & Succeed for Teens: Must-Know People Skills for Today's Wired World is the winner of two awards. Learn more about Kirt here.
The essential 60-minute crash course in customer service and sales. Winner of 8 awards, including Foreword Book of the Year Award, SMIILE is the quick and easy way to train your staff to delight customers and sell more, starting TODAY.
Available in eBook format for Kindle, Nook and iPad, iPhone or iPod touch (with free Kindle app), and Kindle for PC and Nook for PC to read on your PC.
Just finished reading Smile and Succeed for Teens. As a youth serving professional, I am struck at how simple and direct this book is with wonderful tools for teens. It is written in accordance with the concrete nature of teen brain development. Many know that the adolescent brain is developed except for the pre frontal cortex which is not completely developed until the mid twenties. The prefrontal cortex is where executive cognitive functioning and decision making takes place. Young people need these simple skills for making friends, getting a job, succeeding in school, and working toward their hopes and dreams. This book is a must have! Thank you Kirt Manecke for caring enough about young people to give them another tool for their toolbox on the road to success. This book showcases how easy it is to be above average!
Smile & Succeed for Teens helped me realize that the way you put yourself into the world matters. I like how it includes ‘How To’ tips so we enter the subject prepared.
Before you send your teen out to find a first job, be sure he reads this book! The best thing about this book is that my teenager actually read it. Several things about this book made it “teen readable.” It is not too long (120 pages), the font is not too small and there are clever sketches and drawings every few pages. Have your teen get a job this summer, but before you send him out, have him sit down for a couple of hours and read this book.
What a great experience I would have if every business I stepped into embraced the customer service principles in this book.
I love this book! It’s a big hit. One customer bought one book and she loved it so much she came back a week later and purchased FIVE more books!
Over the years I’ve read Dale Carnegie, Zig Ziglar and others. But I think you’re right on target with your nice little book called Smile. Congratulations on a job well done! It’s loaded with good, good stuff. It’s just dynamite.
I donate one percent of sales of Smile: Sell More with Amazing Customer Service to animal welfare. Learn more about our Causes.