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Book Front Cover High Res. and Low Res. (top row).
Author Kirt Manecke (2nd, 3rd rows). Dog in photo is Kirt's adopted dog Ozzie.
Kirt Manecke is an award-winning author, and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers. A former owner of an award-winning specialty store, he lives in Milford, Michigan.
His book Smile: Sell More with Amazing Customer Service is the winner of eight awards, and his book Smile & Succeed for Teens: Must-Know People Skills for Today's Wired World is the winner of two awards. Learn more about Kirt here.
The essential 60-minute crash course in customer service and sales. Winner of 8 awards, including Foreword Book of the Year Award, SMIILE is the quick and easy way to train your staff to delight customers and sell more, starting TODAY.
Available in eBook format for Kindle, Nook and iPad, iPhone or iPod touch (with free Kindle app), and Kindle for PC and Nook for PC to read on your PC.
What a fantastic book that teens can really use! As a teacher, I was shocked at how much teens rely solely on technology today and how many teens are severely lacking everyday people skills. Although practicing the chapter “Make Good Eye Contact” was extremely awkward for most students, I noticed a complete change in their confidence as they left my classroom.
Throughout the rest of the year, I caught many of my students mirroring the behaviors found in this book and many of them thanked me for sharing it. A good number of them even asked how they could purchase one for themselves! After our 8th grade graduation, where the students received their “diplomas” after shaking the principal’s hand, the principal came up to me and admitted that she had never seen a group of students who knew how to shake hands so properly and look her in the eye. I smiled to myself and knew that this book had worked!
I would recommend this book to any classroom or teen, whether you are working on behavior, writing a resume, finding jobs in the real world, or even volunteering for a Service Learning Project, this book has it all! Overall, this book is a true handbook for any teenager living in today’s wired world.
Excellent advice for today’s wired teen. Face-to-face communication seems to be a lost art amongst today’s technology-wired generation. Yet communications skills are vital for building relationships and landing and keeping a job. Smile & Succeed for Teens is a concise guide that instructs teenagers on what to do and what not to do to be approachable and successful. At 120 pages, it’s just the right length for teens who are used to fast-paced information. The text is broken up with cartoon sketches, bullet points, and quotes to make it visually interesting and teen-friendly. Topics include manners, body language, interview tips, and being a good employee.
Smile & Succeed for Teens is a must read for teens getting ready to enter the work force. The information would also be helpful for adults who could use a brush-up on good communication skills. Highly recommended.
A great book for teens with autism.
A Mom’s Choice Gold Award Recipient!
Smile: Sell More with Amazing Customer Service is a recipient of the prestigious Mom’s Choice Award. The Mom’s Choice Awards honors excellence in family-friendly media, products and services. An esteemed panel of judges includes education, media and other experts as well as parents, children, librarians, performing artists, producers, medical and business professionals, authors, scientists and others. A sampling of the panel members includes: Dr. Twila C. Liggett, ten-time Emmy-winner, professor and founder of PBS’s Reading Rainbow; Julie Aigner-Clark, Creator of Baby Einstein and The Safe Side Project; Jodee Blanco, New York Times best-selling Author and; LeAnn Thieman, motivational speaker and coauthor of seven Chicken Soup For The Soul books. Parents and educators look for the Mom’s Choice Awards seal in selecting quality materials and products for children and families.
There are two major problems for which schools are in great need of subject material: One is personal finance. The other is people skills. Your books solve the HUGE people skills issue! They are right on!
A little gem of a book that all teens should read. Details common sense hints to help teens gain the people skills they need to get and keep a job, as well as succeed in school settings. The layout is pleasing and easy to read. Wish I’d have had it when my children were teens!
I donate one percent of sales of Smile: Sell More with Amazing Customer Service to animal welfare. Learn more about our Causes.