Kirt's books are used by Neiman Marcus, BancorpSouth, North Carolina Department of Health and Human Services, and many others. These books are crash courses - concise, quick, and easy to read to help you generate immediate results. Kirt's books have won 11 awards, including the coveted Teachers' Choice Awards, and prestigious Mom's Choice Gold Awards. Kirt spent nine months meeting with teens for his award-winning book on job skills and social skills for teens,
Smile & Succeed for Teens: Must Know People Skill for Today’s Wired World.
Kirt wrote the award-winning book Smile: Sell More with Amazing Customer Service to promote and teach the simple premise that good service is good business – that if you treat your customers well, you will be rewarded in return. A crash course – it’s quick and easy to implement. BancorpSouth, Neiman Marcus, and many others use Smile for training.
Kirt Manecke’s passion for customer service and sales began years ago, when he co-founded an award-winning start-up – Surf's Up - a specialty retail business in Michigan. Having worked at other businesses during college, Kirt wanted his own company to be different and better; to train its employees in ways that would result in more sales and profits.
Kirt developed an extensive and innovative six-week customer service and sales training program for new employees, where they were introduced to proven techniques and had to pass a test before joining the sales team. The program worked. Kirt watched as confidence – and customer satisfaction and sales – soared. The tenets taught in this first training program provided the basis of his award-winning book Smile: Sell More with Amazing Customer Service.
Kirt took Surf's Up from a start-up to a beloved award-winning specialty retail business. Known through the Midwest for excellent, friendly customer service and a vast selection of high quality merchandise, Surf's Up won West Bloomfield's Most Beautiful Store Award. Through Kirt's leadership and customer service and sales training, Surf's Up became the leading Midwest dealer for brands such as Oakley, O'Neill, Burton Snowboards, Thule, Rollerblade and others.
When Kirt opened Surf's Up, with a large competing dealer directly across the street, and another competitor down the street, all leading manufactures' lines were tied up. Kirt knew that by delivering excellent customer service and delighting one customer at a time, Surf's Up would eventually flourish. Soon his two competitors in the area went out of business, leaving Kirt's business open to take on all leading lines.
Going in-depth with merchandise to ensure in-stock products, customer delight, life-time repeat customers, and referrals, along with training employees to become experts in every product carried along with the competitor's products, was Surf's Up's competitive advantage. Kirt's strategy via in-stock inventory, excellent customer service, friendly, helpful, trained expert salespeople, and genuine suggestive selling, was to:
One of the biggest reasons donors stop donating money to a charity is that they don't feel appreciated and fail to receive a thank you note. Kirt's books are all about helping for profits and nonprofits deliver amazing customer service.
Kirt's book Smile: Sell More with Amazing Customer Service is featured in Animal Sheltering Magazine from the Humane Society in the article "Going the Extra Smile: To save more animals, remember the little things". Kirt's advice has also been featured in Saving Land Magazine from the Land Trust Alliance in the article "Turbocharge Your Land Trust".
These books are SUPER SHORT. Kirt's books are crash courses - concise, quick and easy to read to help you generate immediate results. Kirt wrote them for busy teens, tweens and adults, so they only cover what you really need to know. You can read the books on a short airplane ride. They are an easy, engaging read.
Here's what one reviewer said:
"Quick and Easy! Great book and is a quick read. It covers a lot of the basics that are overlooked. I highly recommend it."
Another reviewer said:
"Get Your Employees Started Right! Does your company need customers? Do you need to KEEP them? This book is the perfect starting point for any employee who will interact with customers."
Kirt is currently at work on a large print edition of Smile & Succeed for Teens for visually impaired kids, and a children's picture book on social skills.
Kirt is a member of the Rotary Club of Northville. He is also a volunteer judge at DECA conferences to help high school and college students become our next generation of leaders and entrepreneurs.
A former owner of a public relations company, he volunteers his time and skills to help groups saving natural lands, and working to end animal cruelty. He is the chair of the Animals Asia Michigan Volunteer Group, a group devoted to supporting the nonprofit Animals Asia effort to end bear farming and rescue animals from cruelty. Kirt focuses on raising funds for Animals Asia to fund life-saving surgery for badly abused bears.
1% of the sales of Kirt's books are donated to animal welfare. He also donates autographed copies of his books to many charities for silent auctions. Nonprofit organizations receiving donations include Animals Asia, Animal Defenders International, Animal Legal Defense Fund, Last Chance Rescue, Black Pines Animal Sanctuary (IN), Mississippi Valley Land Conservancy, Michigan Animal Adoption Network, and others. Learn about Kirt’s work with his SMILE books to save animals on his Giving Back page.
Developing Social Skills on Autism Live Video - "Smile" by Kirt Manecke
Smile & Succeed for Teens Social Skills and Job Skills Presentation: Kirt Manecke
About my Books: Kirt Manecke
ENSURING A BRIGHTER FUTURE FOR KIDS
A young girl at Living and Learning in downtown Northville, MI learns
social skills from Smile & Succeed for Teens.
Your teens are set up for success after they read Smile & Succeed for Teens.
Are you thinking about self-publishing a book but have no idea where to start? Award-winning author, book publishing and marketing expert Kirt Manecke will help you with self-publishing, marketing, sales, Amazon, public relations and more.
In a one-hour telephone consultation Kirt will answer your questions and help make your book a success. Email your questions in advance and Kirt will have tips and answers to your questions ready when you call.
Skyrocket your donations! Kirt provides personalized fundraising services based on your needs.< Obtain corporate sponsors
Please contact Kirt Manecke at Kirt@SmiletheBook.com or at 248-685-0483 if you have any questions and to arrange the date and time of your consultation. All fees are to be paid in advance by check, cash or credit card.
"It takes years to get a customer or donor, and seconds to lose one. I look forward to helping you stop losing customers or donors and start surprising and delighting your customers to keep them coming back for more." Kirt Manecke
Every business and employee should read this terrific book BEFORE they start working with customers. Moms, this is a wonderful book for graduates and young people entering the workforce, or for anyone who works with people. Buy it today!
Smile is very helpful. It teaches you to smile and be positive, and if you do this, customers will be positive back. It gives you every single situation and what you should do. Now I’m a lot more talkative and able to engage with customers than before I read Smile. It’s a really good book. I could not put it down. It gets right to the point. Everyone should read it.
A great book for teens with autism.
I found this book very helpful in using proper body language. I slouch a lot and now I know it isn’t very respectful.
Great for us volunteers, but everyone in service should read! I volunteer for a large, national non-profit, and found this book great reading. Most of us volunteers are not “professional” fund raisers or PR people — we are just ordinary people with day jobs who volunteer for causes that we are passionate about. This book gives great tips that are useful when interacting with our clients, donors, and community groups.
However, everyone in a customer service postion should read Smile! Every story I have ever told about receiveing great customer service, I can find a section in this book that illustrates it. For example, there is a florist where my mom lives who knows me by name, so she gets all of my business — calling a customer by name is in Chapter 2 of Smile.
Similarly, every story I have ever told about horrible customer service, you can find where they were violating the recommendations from Smile, such as not knowing the products they sell (what good is a saleperson who doesn’t know their products?). I am tempted to buy extra copies to give to people who have not learned these lessons, “here, this is for you, please read the whole book, but especially page 38 on not making the customer wait.
I highly recommend this book!
I bought Smile & Succeed for Teens to get my child to put away his iPad.