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Meet The Author

Kirt Manecke is a an award-winning author and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers.

winner-11-awards-kirt-maneckeKirt's books have won 11 awards. Quick-easy social skills for teens! He spent nine months meeting with teens for his award-winning book on social skills for teens,
Smile & Succeed for Teens: Must Know People Skill for Today’s Wired World.

KIRT MANECKE
  • THE ESSENTIAL 60-MINUTE CRASH COURSE

    Kirt wrote the award-winning book Smile: Sell More with Amazing Customer Service to promote and teach the simple premise that good service is good business – that if you treat your customers well, you will be rewarded in return. A crash course – it’s quick and easy to implement. BancorpSouth, Neiman Marcus, and many others use Smile for training.

  • HOW THE AWARD-WINNING SMILE BOOK CAME TO BE

    Kirt Manecke’s passion for customer service and sales began years ago, when he co-founded an award-winning start-up – Surf's Up - a specialty retail business in Michigan. Having worked at other businesses during college, Kirt wanted his own company to be different and better; to train its employees in ways that would result in more sales and profits.

    Kirt developed an extensive and innovative six-week customer service and sales training program for new employees, where they were introduced to proven techniques and had to pass a test before joining the sales team. The program worked. Kirt watched as confidence – and customer satisfaction and sales – soared. The tenets taught in this first training program provided the basis of his award-winning book Smile: Sell More with Amazing Customer Service.

  • KIRT'S EXPERIENCE

    Kirt took Surf's Up from a start-up to a beloved award-winning specialty retail business. Known through the Midwest for excellent, friendly customer service and a vast selection of high quality merchandise, Surf's Up won West Bloomfield's Most Beautiful Store Award. Through Kirt's leadership and customer service and sales training, Surf's Up became the leading Midwest dealer for brands such as Oakley, O'Neill, Burton Snowboards, Thule, Rollerblade and others.

    When Kirt opened Surf's Up, with a large competing dealer directly across the street, and another competitor down the street, all leading manufactures' lines were tied up. Kirt knew that by delivering excellent customer service and delighting one customer at a time, Surf's Up would eventually flourish. Soon his two competitors in the area went out of business, leaving Kirt's business open to take on all leading lines.

    Going in-depth with merchandise to ensure in-stock products, customer delight, life-time repeat customers, and referrals, along with training employees to become experts in every product carried along with the competitor's products, was Surf's Up's competitive advantage. Kirt's strategy via in-stock inventory, excellent customer service, friendly, helpful, trained expert salespeople, and genuine suggestive selling, was to:

    • Increase the average sale per customer
    • Increase units per purchase
    • Increase number of customer visits
    • Increase conversions
    • Increase sales per square feet
    Kirt accomplished this by making sure every customer was treated like a friend. Surf's Up became the premiere destination in the Midwest for windsurfers, snowboards, accessories and gear along with women's swimwear.

    This included Mistral windsurfers, Oakley sunglasses (to maximize sales and customer delight, Kirt carried every single style and color Oakley manufactured and trained staff to explain to customers, "We carry every style and color sunglass Oakley makes" to minimize or eliminate comparison shopping with other Oakley dealers and ensure customers purchased on the spot), O'Neill wetsuits (Kirt's staff was trained to explain the benefits, like the benefits of glued and blind stitching over overlock stitching in wetsuit seams for different temperatures. for example, along with other features and benefits - like O'Neill's lifetime guarantee on workmanship-and Kirt carried all sizes up to XXXL to maximize sales and customer delight), Thule car racks (Kirt carried every roof adapter Thule manufactured to ensure that customers came to Surf's Up for their car rack because most other dealers were out of stock due to poor sales and poor inventory management).

    Kirt knew if the customer could purchase what they wanted and had a positive experience, they would stay in the store longer to purchase additional merchandise and become long-time return customers who refer their friends.

    INCREASING SALES FOR A NEW YORK TIMES BEST-SELLING AUTHOR
    Kirt is a former salesman and publicist for New York Times Best-Selling author Carl R. Sams. Kirt expanded sales nationwide through friendly consultative selling and long-term relationship building. Through tenacious, strategic new business development and relationship building, he earned DVD movie product placements on PBS stations nationwide to increase brand awareness and product sales.

    TURBOCHARGING ONE NONPROFIT
    As executive director of a northern Michigan nonprofit land conservancy, Kirt increased membership tenfold and land protection 400% in just three years using many of the methods in Smile. He taught the staff and volunteers how to make a great first impression by answering the phone properly, mailing thank you notes the same day donations are received, greeting people properly, along with many other customer service and sales skills. Kirt is an expert fundraiser, raising tens of thousands of dollars from corporate sponsors, individual donors, along with over $200,000.00 in foundation grants in just three years.

    Kirt created monthly giving, major donor, and Legacy Circle annual major donor programs, along with corporate sponsorship cause marketing advertisement programs with companies such as Weyerhaeuser and others. Kirt created a special meeting for large landowners, which brought out major land owners such as the late Lou Groen, inventor of the Fillet of Fish Sandwich and owner of 42 McDonald's restaurants in Ohio.

    Protecting over 3,000 acres of land, he also revamped the nonprofits overall branding and marketing communications and PR strategy to attract a wider, more sophisticated audience, increasing donations by more than 1,000% along with securing over 100 press placements per year. Kirt is passionate about getting Smile in the hands of nonprofit staff and volunteers to help them delight donors and raise more money faster to make a greater impact.

  • BOOSTING NONPROFIT IMPACT

    One of the biggest reasons donors stop donating money to a charity is that they don't feel appreciated and fail to receive a thank you note. Kirt's books are all about helping for profits and nonprofits deliver amazing customer service.

    Kirt's book Smile: Sell More with Amazing Customer Service is featured in Animal Sheltering Magazine from the Humane Society in the article  "Going the Extra Smile: To save more animals, remember the little things". Kirt's advice has also been featured in Saving Land Magazine from the Land Trust Alliance in the article "Turbocharge Your Land Trust".

  • SMILE AND SUCCEED FOR TEENS BOOK

    Smile & Succeed for Teens is Kirt's newest book. It's super short and easy and fun to read, perfect for a teen's short attention span. It's based on Kirt's award-winning book Smile: Sell More with Amazing Customer Service with the addition of a multitude of fun and informative illustrations and captions, a chapter on how to interview and get a job, a chapter on volunteering effectively, and a section on overcoming stress. It's the teen friendly social skills and job skills success handbook!

  • WHAT'S DIFFERENT ABOUT KIRT'S BOOKS?

    These books are SUPER SHORT. Kirt wrote them for busy teens, tweens and adults, so they only cover what you really need to know. You can read the books on a short airplane ride. They are an easy, engaging read. 

    Here's what one reviewer said:
    "Quick and Easy! Great book and is a quick read. It covers a lot of the basics that are overlooked. I highly recommend it."

    ​Another reviewer said:
    "Get Your Employees Started Right! Does your company need customers? Do you need to KEEP them? This book is the perfect starting point for any employee who will interact with customers."

  • ENDORSED BY TEMPLE GRANDIN

    Temple Grandin, world-renowned autism spokesperson and professor at Colorado State University, called Kirt the same day she read his book Smile & Succeed for Teens. Temple urged Kirt to use her testimonial to get his book out to all teens and adults to lower the unemployment rate. This is her testimonial:
     
    "Smile & Succeed for Teens is a fantastic resource to help teens be successful at work."
    --TEMPLE GRANDIN, Author, Thinking in Pictures, The Autistic Brain, TIME Magazine’s 100 Most Influential People in the World

    (Have you watched the Emmy award-winning movie "Temple Grandin" starring Claire Danes? It's a must-see!)

  • WHAT'S NEXT?

    Kirt is currently at work on a large print edition of Smile & Succeed for Teens for visually impaired kids, along with an audio book, and a children's picture book on social skills.

  • VOLUNTEERING, GIVING BACK

    Kirt is a member of Birmingham Toastmasters. He is also a volunteer judge at DECA conferences to help high school and college students become our next generation of leaders and entrepreneurs.

    A former owner of a public relations company, he volunteers his time and skills to help groups saving natural lands, and working to end animal cruelty. He is the chair of the Animals Asia Michigan Volunteer Group, a group devoted to supporting the nonprofit Animals Asia effort to end bear farming and rescue animals from cruelty. Kirt focuses on raising funds for Animals Asia to fund life-saving surgery for badly abused bears.

    1% of the sales of Kirt's books are donated to animal welfare. He also donates autographed copies of his books to many charities for silent auctions. Nonprofit organizations receiving donations include Animals Asia, Animal Defenders International, Animal Legal Defense Fund, Last Chance Rescue, Black Pines Animal Sanctuary (IN), Mississippi Valley Land Conservancy, Michigan Animal Adoption Network, and others. Learn about Kirt’s work with his SMILE books to save animals on his Giving Back page.

    VIDEOS

    Developing Social Skills on Autism Live Video - "Smile" by Kirt Manecke



    Smile & Succeed for Teens Social Skills and Job Skills Presentation: Kirt Manecke




    ENSURING A BRIGHTER FUTURE FOR KIDS


    A young girl at Living and Learning in downtown Northville, MI learns
    social skills from Smile & Succeed for Teens.


    ​Your teens are set up for success after they read Smile & Succeed for Teens.

     

Consulting

  • Book Consulting Program: $275

    Are you thinking about self-publishing a book but have no idea where to start? Award-winning author, book publishing and marketing expert Kirt Manecke will help you with self-publishing, marketing, sales, public relations and more.

    In a one-hour telephone consultation Kirt will answer your questions and help make your book a success. Email your questions in advance and Kirt will have tips and answers to your questions ready when you call.

  • NONPROFIT REVENUE BOOST

    Skyrocket your donations! Kirt provides personalized fundraising services based on your needs.

    ​< Obtain corporate sponsors
    < Dramatically improve the effectiveness of your website
    ​< Make your newsletter profitable
    ​< Improve your social media
    < Improve your direct mail solicitations
    < Boost your fundraising and membership success
    ​< Foundation research and grant writing to increase your revenue

    Turn your nonprofit into a leading change agent. Kirt's passions are helping land trusts and animal rescue groups exceed expectations. Whatever your cause, Kirt will help your nonprofit succeed!

    ​Special Nonprofit Rate: $150 Per Hour
  • Contact Kirt

    Please contact Kirt Manecke at Kirtm@SmiletheBook.com or at 248-685-0483 if you have any questions and to arrange the date and time of your consultation. All fees are to be paid in advance by check, cash or credit card.

    "It takes years to get a customer or donor, and seconds to lose one. I look forward to helping you stop losing customers or donors and start surprising and delighting your customers to keep them coming back for more." Kirt Manecke

    Thank you!

  • PUBLIC RELATIONS (PR)

    Need help getting the word out about your nonprofit or business to increase your visibility and revenue? Kirt is a master at PR and can help you get the visibility and revenue you deserve.

    ​Rate: $250 Per Hour
    ​Special Nonprofit Rate: $100 Per Hour

     

     

     

What People are Saying

  •  Kirt Manecke takes a topic that is so important for success and reduces it down to an extremely easy and understandable concept. Even in this day of technology people still do business with those they know like and trust. This book is easy to read and fun. A book that every teenager and everyone that was ever a teenager should read.
    Thank you Kirt for another gem.

    CAROL BRINEY
    author, speaker, trainer
  •  This book deserves to ‘hit it big!’

    SHARON HAMMER
    retired English teacher, Davison, MI
  •  Need a quick resource to boost your customer service? This 106-page book by Kirt Manecke provides just that! Smile: Sell More with Amazing Customer Service is a quick 60-minute read that provides concrete ways to train your staff to engage customers and sell more. Not everyone is a born salesman, but this crash course in customer service can help them on the way!

    Smart Retailer magazine
  •  I learned how not smiling can affect me. I am glad I read it.

    ANGELINA
    teenager
  •  Before you send your teen out to find a first job, be sure he reads this book! The best thing about this book is that my teenager actually read it. Several things about this book made it “teen readable.” It is not too long (120 pages), the font is not too small and there are clever sketches and drawings every few pages. Have your teen get a job this summer, but before you send him out, have him sit down for a couple of hours and read this book.

    WILLIAM ALLEN
    Father
  •  Smile should be required reading for every student in Detroit public schools.

    Father of two
    Southeast Michigan
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