UNHAPPY CUSTOMERS LEAD TO LOST SALES
IS YOUR CUSTOMER SERVICE COSTING YOU MONEY OR MAKING YOU MONEY?
The Essential 60-Minute Crash Course
Quick and easy to read! While 80% of companies think they're providing superior service, only 8% of their customers agree. Quickly and easily train your staff to deliver amazing customer service! The core fundamentals for customer success in any industry.
GET THE BOOK NEIMAN MARCUS USES FOR TRAINING! DID YOU KNOW?
Create Profitable, Lifelong Customers in 60 Minutes or Less!
(Discounts applied at check out for orders of 11+ books. Buy in BULK and SAVE.)
NEIMAN MARCUS, RON JON SURF SHOP & BancorpSouTH USE SMILE FOR TRAINING
"Out of all of the customer service books I have ever read this is absolutely the BEST to give to ALL of your employees as a good, solid, fundamental book ''handbook'' and how to deliver it well."
TOP 100 BUSINESS THOUGHT LEADER IN AMERICA, AUTHOR OF AWESOMELY SIMPLE
"We have started an 'evidence' book full of positive customer feedback. Since we read SMILE as a team, our evidence book has exploded."
Thad Szott Auto Group
TEACHERS: BRING SMILE INTO YOUR CLASSROOMS
Ensure your students succeed! Lexile: 990L
Winner Teachers' Choice Award
SMILE is the perfect supplement book for your classroom. Popular with CTE (Career and Technical Education) teachers, DECA, professional development, etc.
NEW! TEACHING GUIDE
FREE PDF Teaching Guide with your purchase of a classroom pack.
Learn about the Teaching Guide.
''I'D PAY $100.00 FOR THIS BOOK!''
A Greektown restaurant owner's wife purchased one copy of SMILE at a local gift store to give to her husband because he was going to fire three of his waitresses for being rude to customers. The wife came back two weeks later, said her husband loves the book and purchased three more copies.
Two weeks later the wife told the gift shop owner that after reading the book the three waitresses have dramatically improved their customer service skills and her husband no longer needs to fire them. Just that morning a customer came in for breakfast, and just before leaving, gave the waitress a hug and a $20 tip, the largest tip the waitress has ever received for breakfast!
THE WIFE EXCLAIMED, "I'D PAY $100.00 FOR THIS BOOK!"
WHO SHOULD READ THIS BOOK
If you work with people on a regular basis - in person, on the phone, online, or via written correspondence, this book is for you.
If you work in sales, if you own or run a business or nonprofit or work for a government agency, if you regularly or periodically communicate with clients or customers, if you provide any type of service, dispense information, or resolve complaints - in all of these cases and more, this book is for you.
Book of the Year Award Winner - Foreword Reviews
"An excellent crash course in customer service-read it to become a quick study at delighting those you serve."
Katya Andresen //SVP Card Customer Experience, Capital One
"Great book, easy read... lots of excellent tips that can be put to use immediately."
Annette Franz// Founder, CEO, CX Journey, One of “The 100 Most Influential Tech Women on Twitter” by Business Insider
"Manecke reminds us that these simple manners are essential to any company's bottom line and shows how to implement them in a purposeful, effective way." 5 Stars
San Francisco Book Review
THIS BOOK IS PERFECT FOR
BUY SMILE IN BULK AND SAVE
Quantity bulk rates are available for corporate gifts, training, schools, premiums, associations, fundraising, and more. The bulk rate discount price is automatically applied at checkout along with *FREE SHIPPING.
When you purchase 200 or more copies for your group, author Kirt Manecke will Zoom into your meeting for a short talk about customer service. Contact kirt [at] smilethebook.com to schedule.
Special Bulk Rate Discounts
11-20 Books: 20% discount: $12.79 per book, plus 2 FREE books
21-49 Books: 35% discount: $10.39 per book
50-200 Books: 50% discount: $7.99 per book
201-1,000 Books: 62% discount: $5.99 per book
1,001+ Books: Please contact us at Kirt@SmiletheBook.com or 248-685-0483 for pricing.
*Includes FREE shipping to one location in lower 48 states in USA.
Sales tax will be applied at checkout where applicable.