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UNHAPPY CUSTOMERS LEAD TO LOST SALES


IS YOUR CUSTOMER SERVICE COSTING YOU MONEY OR MAKING YOU MONEY?

While 80% of companies think they're providing superior service, only 8% of their customers agree. Quickly and easily train your staff or students to deliver amazing customer service! The essential 60-minute crash course. Winner of 8 awards.

GET THE BOOK NEIMAN MARCUS USES FOR TRAINING! DID YOU KNOW?

  • Shoppers who interact more with employees spend more money - ARE YOUR EMPLOYEES ENGAGING WITH CUSTOMERS?
  • Poor customer service costs U.S. businesses an estimated $83 billion a year - WHAT IS IT COSTING YOU?
  • Employee indifference is one of the biggest reasons people don't return to a business - DO YOUR EMPLOYEES CARE ABOUT YOUR CUSTOMERS?

Create Profitable, Lifelong Customers in 60 Minutes or Less!

(Discounts applied at check out for orders of 11+ books. Buy in BULK and SAVE.)

NEIMAN MARCUS, RON JON SURF SHOP & BancorpSouTH USE SMILE FOR TRAINING


"Out of all of the customer service books I have ever read this is absolutely the BEST to give to ALL of your employees as a good, solid, fundamental book ''handbook'' and how to deliver it well."

-John Spence

TOP 100 BUSINESS THOUGHT LEADER IN AMERICA, AUTHOR OF AWESOMELY SIMPLE

"We have started an 'evidence' book full of positive customer feedback. Since we read SMILE as a team, our evidence book has exploded."

-Thad Szott

Thad Szott Auto Group

TEACHERS: BRING SMILE INTO YOUR CLASSROOMS

Ensure your students succeed! Lexile: 990L
Winner Teachers' Choice Award

SMILE is the perfect supplement book for your classroom. Popular with CTE (Career and Technical Education) teachers, DECA,  and professional development.

Put together your own Classroom Packs and save with bulk sales. 

NEW! TEACHING GUIDE

FREE PDF Teaching Guide with your purchase of a classroom pack. Learn about the Teaching Guide.

''I'D PAY $100.00 FOR THIS BOOK!''


A Greektown restaurant owner's wife purchased one copy of SMILE at a local gift store to give to her husband because he was going to fire three of his waitresses for being rude to customers. The wife came back two weeks later, said her husband loves the book and purchased three more copies.

Two weeks later the wife told the gift shop owner that after reading the book the three waitresses have dramatically improved their customer service skills and her husband no longer needs to fire them. Just that morning a customer came in for breakfast, and just before leaving, gave the waitress a hug and a $20 tip, the largest tip the waitress has ever received for breakfast!


THE WIFE EXCLAIMED, "I'D PAY $100.00 FOR THIS BOOK!"

WHO SHOULD READ THIS BOOK


If you work with people on a regular basis - in person, on the phone, online, or via written correspondence, this book is for you. If you work in sales, if you own or run a business or nonprofit or work for a government agency, if you regularly or periodically communicate with clients or customers, if you provide any type of service, dispense information, or resolve complaints - in all of these cases and more, this book is for you.


"Manecke reminds us that these simple manners are essential to any company's bottom line and shows how to implement them in a purposeful, effective way. Star Rating: 5 out of 5."
-San Francisco Book Review


Book of the Year Award Winner - Foreword Reviews

THIS BOOK IS PERFECT FOR


  • Sales, customer service, and other professionals looking to succeed and advance their careers
  • Employers and managers seeking a powerful, cost-effective training resource to improve customer service and increase sales
  • Retailers, auto dealers, restaurants, resorts, hotels, motels, bed and breakfasts, and others
  • Teachers preparing students for a job-give students a head start in their career
  • Downtowns and tourist regions looking to grow and compete effectively against big box stores
  • Young people entering the job market for the first time
  • Hospitals, medical staff, and doctor and dentist offices
  • Government and municipalities
  • Churches, and nonprofit staff, boards, and volunteers
  • Entrepreneurs and businesses of all sizes. Perfect for onboarding. 
  • High school teachers and college professors teaching DECA, VEI, business, retail, customer service, marketing, sales, entrepreneur courses, and your retail store.
  • Back to work programs for adults
  • Anyone who works with the public

Featured in STORES Magazine

The National Retail Federation features SMILE in the article, "Smile, and the World Shops with You".


VIEW THE ARTICLE

BUY SMILE IN BULK AND SAVE


Quantity bulk rates are available for corporate gifts, training, schools, premiums, associations, fundraising, and more. The bulk rate discount price is automatically applied at checkout along with *FREE SHIPPING.


Special Bulk Rate Discounts

11-20 Books: 20% discount: $12.79 per book, plus 2 FREE books
21-49 Books: 35% discount: $10.39 per book
50-200 Books: 50% discount: $7.99 per book
201-1,000 Books: 62% discount: $6.07 per book
1,001+ Books: Please contact us at Kirt@SmiletheBook.com or 248-685-0483 for pricing.

*Includes FREE shipping to one location in lower 48 states in USA.
Non-returnable.
Sales tax will be applied at checkout where applicable.

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Also available in eBook format for Kindle, Nook and iPad, iPhone or iPod touch (with free Kindle app).

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