Need help with public relations (PR) for your business, self-publishing, marketing and selling your book, customer service, or nonprofit fundraising? Kirt is available for consulting at KirtManecke.com. For book coaching, visit TopBookCoach.com.

Training
Training courses are conducted by Zoom or phone. 

Classroom Social and Career Skills Zoom Call: 40 - 45 Minutes
Rate: $300
I talk with your class by Zoom and go over some of the basic social, customer service and career skills from my book and online course, Smile & Succeed for Teens.
Objective: Give your students confidence and prepare them to succeed on the job. Keep the employer and customers delighted.
Includes 25 minute interactive presentation and 15 minutes of questions and answers. 

We accept purchase orders from schools. Please email purchase order to kirt@smilethebook.com.

• Job interview preparation tips
• Smile and greet a customer.
• Electronic etiquette.
• Body language.
• Say please and thank you.
• Listen.
• Answer the phone with a smile.
• Follow up
• More

Job Interview Coaching: 45 minutes
Rate: $150
I help your teen or young adult successfully complete a job interview using some of the skills in my book and online course, Smile & Succeed for Teens.
Objective: Become a serious candidate for the job, and get the job
I can customize this and perform a mock job interview if the client wishes.

• Preparation tips.
• Job interview tips.
• Electronic etiquette.
• Body language.
• Social skills.
• Listening.
• After the interview.
• Follow up
• More

Customer Service Crash Course: 30 Minutes
Rate: $150 per person

Covers skills from my book SMILE: Sell More with Amazing Customer Service. Ensure your employees are ready to hit the ground trained and ready to delight your customers: 

• Smile and greet a customer
• Electronic etiquette.
• Body language.
• Say please and thank you.
• Listen.
• Probe. Ask questions.
• Answer the phone with a smile.
• Don't point, walk and show.
• More

Customer Service and Sales Crash Course: 60 Minutes
Rate: $300 per person

Want a team full of rock stars? This course covers the Top Ten skills from my book SMILE: Sell More with Amazing Customer Service. Includes everything in the 30 Minute Customer Service Crash Course directly above, PLUS:

• Make a friend. Engage the customer.
• Acknowledge new customers-even when you're busy.
• Never ask, "Can I help you?"
• Uncover your customer's ultimate buying motive. 
• Know your product, and your competition. 
• Basic sales skills.
• Overcome the fear of selling.
• Features, benefits
• Control the sale.
• Answering objections. 
• Suggestive selling.
• More

Coaching, Consultation
Coaching and consultation sessions are available. 
Rate: $200 per hour (Reg. $300 per hour)

Get Started

Please contact Kirt at kirt@smilethebook.com or call 248-685-0483 to confirm a date and time. Once confirmed you will receive a link by email for payment. Thank you. 

FREE 20-Minute Zoom Discovery Call and Consultation
Please email Kirt at kirt@smilethebook.com to claim your spot and we will set up a time to talk about your challenges and discuss the best training for your needs.