Need help with public relations (PR) for your business, self-publishing, marketing and selling your book, customer service, or nonprofit fundraising? Kirt is available for consulting at KirtManecke.com.

Training
Training courses are conducted by Zoom or phone. These quick and easy training course give individuals confidence for success. Our customer service training is the foundation for amazing customer experiences and will make your revenue soar! 

30 Minute Job or Internship Interview Preparation Course
Rate: $99
Boost your teen or young adult's confidence and skills so that they get the job or internship, keep it, and excel. Includes skills from my book Smile & Succeed for Teens. In this one on-one-course I help your teen prepare for their interview:

• Researching the company before the interview.
• Ensuring social media and voice mail are professional.
• Social skills. 
• Common interview questions. Role play. 
• Thank you emails and letters. 

30 Minute Job Skills Course for Teens and Young Adults
Rate: $99 per person

This course covers basic social, customer service and sales skills from my book Smile & Succeed for Teens to give your teen or young adult confidence and prepare them to succeed on the job and keep the employer and customers delighted:

• Smile and greet a customer.
• Electronic etiquette.
• Body language.
• Say please and thank you.
• Listen.
• Answer the phone with a smile.
• Overcome the fear of selling. 
• More

30 Minute Customer Service Crash Course
Rate: $99 per person

Covers skills from my book SMILE: Sell More with Amazing Customer Service. Ensure your employees are ready to hit the ground trained and ready to delight your customers: 

• Smile and greet a customer
• Electronic etiquette.
• Body language.
• Say please and thank you.
• Listen.
• Probe. Ask questions.
• Answer the phone with a smile.
• Don't point, walk and show.
• More

60 Minute Customer Service and Sales Crash Course
Rate: $200 per person

Want a team full of rock stars? This course covers the Top Ten skills from my book SMILE: Sell More with Amazing Customer Service. Includes everything in the 30 Minute Customer Service Crash Course directly above, PLUS:

• Make a friend. Engage the customer.
• Acknowledge new customers-even when you're busy.
• Never ask, "Can I help you?"
• Uncover your customer's ultimate buying motive. 
• Know your product, and your competition. 
• Basic sales skills.
• Overcome the fear of selling.
• Features, benefits
• Control the sale.
• Answering objections. 
• Suggestive selling.
• More

Coaching, Consultation
Coaching and consultation sessions are available. 
Rate: $200 per hour

Get Started

Please dontact Kirt at kirt@smilethebook.com to confirm a date and time. Once confirmed you will receive a link by email for payment. Thank you. 

FREE 20-Minute Zoom Discovery Call and Consultation
Please email Kirt at kirt@smilethebook.com to claim your spot and we will set up a time to talk about your challenges and discuss the best training for your needs.