Meet The Author

This is one of the best resources available to quickly train a large customer service staff. The book is a quick read and contains proven techniques for closing new clients and maintaining current customers. Manecke has been able to present all the essentials in a quick and engaging fashion.

If you are a Service Desk manager and need to quickly train a staff of 100+ customer service representatives, Manecke’s book is a great resource. Your staff will be able to quickly understand and apply the material which will translate into improved customer service metrics for your company.

Rick Jacobs, Franklin, MI

I learned how not smiling can affect me. I am glad I read it.

ANGELINA

teenager

This book is a must-read for teens who need to know the must-know people skills for today’s wired world. Kirt Manecke wrote a fun, easy to read book, filled with valuable tips teen and adults can put into use during those few minutes a day when we put down our technology. Smiling when you greet someone, listening, looking a person in the eyes, shaking hands with a firm grip, seem simplistic to some, but are valuable lessons to be learned and practiced during our teen-age years so they become second nature to us as adults. My only regret is that I wasn’t aware of this book when my kids were teens. Now, it’s going to make a great gift for the teens in my extended family!

BRAD FRIEDMAN

father, CO

I highly recommend Smile to everyone working in education! I keep Smile on my desk and refer to it every day. Smile helped me improve my customer service techniques, including not having my cell phone out, making eye contact and smiling when I walk down the halls, making sure I connect with everyone in the building and say “Good morning or good afternoon!”

Tammy Hansford

Master of Education, Teacher Consultant, Ann Arbor, MI

How many times have shoppers been turned off, because they weren’t turned on by the sales help? Kirt Manecke of Milford has written a book for sales people that starts with the fundamental message, “Smile.” His small soft bound book is a quick read, outlining the basic principles of customer service and sales.

The Oakland Press

I work in a sales role at a national non-profit, and was really struggling. Smile offered a step by step guide to my job, even though I’m not selling a tangible product. The tips are transferable and they are presented in a straight to the point and easy to apply/process format. Manecke is honest when he says “the essential 60-minute crash course.” Because the short time commitment and the usefulness of the information, I recommend this book to anyone in a sales position.

Liz Revard, MI