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  • SMILE: SELL MORE WITH AMAZING CUSTOMER SERVICE

    Let Smile be Your Trainer! Winner of 8 awards. The Essential 60-Minute Crash Course in Customer Service and Sales. Get the book Neiman Marcus uses for training. Just $15.99...

  • SMILE & SUCCEED FOR TEENS

    A CRASH COURSE in social skills for teens to ensure success in school, work and life. The solution to get your teens to put down the electronics (and feel good about it!). Triple award-winner! Only $9.95...

  • Parent's Guide for Smile & Succeed for Teens

    The Parent's Guide for Smile & Succeed for Teens. Perfect for parents, grandparents and other mentors to help young people master the life-changing skills in Smile & Succeed for Teens. $14.95...

Meet The Author

Meet The Author

Kirt Manecke is an Amazon best-selling and award-winning author and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers.

winner-11-awards-kirt-maneckeKirt's books are used by Neiman Marcus, BancorpSouth, North Carolina Department of Health and Human Services, and many others. These books are crash courses - concise, quick, and easy to read to help you generate immediate results. Kirt's books have won 11 awards, including the coveted Teachers' Choice Awards, and prestigious Mom's Choice Gold Awards. Kirt spent nine months meeting with teens for his award-winning book on job skills and social skills for teens,
Smile & Succeed for Teens: Must Know People Skill for Today’s Wired World.

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What People are Saying

  •  Now I know when to have my phone out and when not to.

    ISABELLE
    teenager
  •  A great book that you can take action with!

    Will Roche
    Former Senior Vice President Raymark, SC
  •  I read Smile and it’s funny because the very next day the first customer I assisted after reading it called my manager to say what a nice job I did. I took Dale Carnegie but I think we all need Smile as it is a refresher. We use it here for training and they are having all the managers read Smile.

    Robin
    Colasanti’s Market, Highland, MI
  •  I love Smile & Succeed for Teens! The tips work. This book is amazing!

    NOVA
    teenager
  •  This is one of the best resources available to quickly train a large customer service staff. The book is a quick read and contains proven techniques for closing new clients and maintaining current customers. Manecke has been able to present all the essentials in a quick and engaging fashion.

    If you are a Service Desk manager and need to quickly train a staff of 100+ customer service representatives, Manecke’s book is a great resource. Your staff will be able to quickly understand and apply the material which will translate into improved customer service metrics for your company.

    Rick Jacobs, Franklin, MI
  •  SMILE’s easy-to-use format and well-rounded content makes it this book a informative source for those wanting to brush up on their social skills, a nice companion to an existing training program or a simple strategy for a small company to follow, or a foundation on which to build a customer service program.

    Though touted as a customer service tool, much of Manecke’s advice is based on common sense social etiquette, effective communication skills and basic psychology that makes SMILE appealing and relevant to a vast audience ranging from employees and employers, high school students to high level business people, from sales staff to teachers to anybody that has a job requiring human interaction.

    IndieReader
    5 star review

Press

Review from The Old Schoolhouse Magazine, December, 2018

Mastery of these skills offers your child a chance to become successful and give them an advantage in his or her future successes.  

Cathy Duffy Reviews, June, 2018

A super-helpful book on people skills that teens might actually read.  

Master Job Skills at Your Local Animal Shelter, November 21, 2017

Volunteering at an animal shelter is a great way for teens and young adults on the autism spectrum to practice and improve job skills. 

New Book: Parent’s Guide for Smile & Succeed for Teens, August 15, 2017

"I recommend this book." 

The People Skills that Teens and Young Adults Need to Succeed in School, Work, and Life, August 6, 2017

"Smile & Succeed for Teens by Kirt Manecke is a valuable resource for me as a coach." 

Smile Training Kit

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Do you need a quick, easy and effective way to train your staff? Looking for affordable and flexible training? Can't afford expensive seminars? Let SMILE be your trainer! Quickly and easily train your staff to delight your customers and keep them coming back. Increase your revenue and profits today. Save money when you purchase SMILE books in bulk.

CLASSROOM PACKS

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Prepare your students for success in school, work and life! Classroom packs are available for both books (click on the dropdown menu under "BOOKS" along the top navigation menu to access Classroom Packs for Smile: Sell More with Amazing Customer Service). Each classroom pack includes a FREE Teaching Guide pdf. Click below for classroom packs for Smile & Succeed for Teens. Perfect for social skills, life skills and job skills training.

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