Kirt's books are used by Neiman Marcus, BancorpSouth, North Carolina Department of Health and Human Services, and many others. These books are crash courses - concise, quick, and easy to read to help you generate immediate results. Kirt's books have won 11 awards, including the coveted Teachers' Choice Awards, and prestigious Mom's Choice Gold Awards. Kirt spent nine months meeting with teens for his award-winning book on job skills and social skills for teens,
Smile & Succeed for Teens: Must Know People Skill for Today’s Wired World.
You have written a very nuts and bolts practical book
that helps businesses make money.
Our staff love the books in our Young Adult programs. Thanks again!
As Owner and CEO of My Busy Butterfly, LLC – An Errands and Concierge Company, it is of utmost importance that my Butterflies provide superior service that goes above and beyond to all our delightful clients. Therefore, Smile! is a huge part of my training program because it not only reminds and prepares, but helps them succeed while out in the field. Thank you, Kirt, for this great little but mighty gem!
Great for us volunteers, but everyone in service should read! I volunteer for a large, national non-profit, and found this book great reading. Most of us volunteers are not “professional” fund raisers or PR people — we are just ordinary people with day jobs who volunteer for causes that we are passionate about. This book gives great tips that are useful when interacting with our clients, donors, and community groups.
However, everyone in a customer service postion should read Smile! Every story I have ever told about receiveing great customer service, I can find a section in this book that illustrates it. For example, there is a florist where my mom lives who knows me by name, so she gets all of my business — calling a customer by name is in Chapter 2 of Smile.
Similarly, every story I have ever told about horrible customer service, you can find where they were violating the recommendations from Smile, such as not knowing the products they sell (what good is a saleperson who doesn’t know their products?). I am tempted to buy extra copies to give to people who have not learned these lessons, “here, this is for you, please read the whole book, but especially page 38 on not making the customer wait.
I highly recommend this book!
As a partner in an automotive dealership group, how we approach customer service is more than important, it’s life or death for our business…This training can be delivered many different ways and we chose Kirt Manecke’s Smile: Sell More with Amazing Customer Service as a major component of our core training. The message delivered in this book resonates perfectly in today’s world and falls right in line with our “attitude is everything” foundation.
This book has a simple comprehension, a quick delivery, and is right on target! What else can you ask for? I highly recommend this book to all those businesses who deal directly with people.
We have started an “evidence” book full of positive customer feedback. Since we read Smile as a team, our evidence book has exploded.
Smile & Succeed for Teens is a fantastic resource to help teens be successful at work.
Do you need a quick, easy and effective way to train your staff? Looking for affordable and flexible training? Can't afford expensive seminars? Let SMILE be your trainer! Quickly and easily train your staff to delight your customers and keep them coming back. Increase your revenue and profits today. Save money when you purchase SMILE books in bulk.
Prepare your students for success in school, work and life! Classroom packs are available for both books (click on the dropdown menu under "BOOKS" along the top navigation menu to access Classroom Packs for Smile: Sell More with Amazing Customer Service). Each classroom pack includes a FREE Teaching Guide pdf. Click below for classroom packs for Smile & Succeed for Teens. Perfect for social skills, life skills and job skills training.