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Meet The Author

Meet The Author

Kirt Manecke is a an award-winning author and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers.

winner-11-awards-kirt-maneckeKirt's books have won 11 awards. Quick-easy social skills for teens! He spent nine months meeting with teens for his award-winning book on social skills for teens,
Smile & Succeed for Teens: Must Know People Skill for Today’s Wired World.

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What People are Saying

  •  I work in a sales role at a national non-profit, and was really struggling. Smile offered a step by step guide to my job, even though I’m not selling a tangible product. The tips are transferable and they are presented in a straight to the point and easy to apply/process format. Manecke is honest when he says “the essential 60-minute crash course.” Because the short time commitment and the usefulness of the information, I recommend this book to anyone in a sales position.

    Liz Revard, MI
  •  A Mom’s Choice Gold Award Recipient!
    Smile: Sell More with Amazing Customer Service is a recipient of the prestigious Mom’s Choice Award. The Mom’s Choice Awards honors excellence in family-friendly media, products and services. An esteemed panel of judges includes education, media and other experts as well as parents, children, librarians, performing artists, producers, medical and business professionals, authors, scientists and others. A sampling of the panel members includes: Dr. Twila C. Liggett, ten-time Emmy-winner, professor and founder of PBS’s Reading Rainbow; Julie Aigner-Clark, Creator of Baby Einstein and The Safe Side Project; Jodee Blanco, New York Times best-selling Author and; LeAnn Thieman, motivational speaker and coauthor of seven Chicken Soup For The Soul books. Parents and educators look for the Mom’s Choice Awards seal in selecting quality materials and products for children and families.

    Mom’s Choice Awards®
  •  Great for us volunteers, but everyone in service should read! I volunteer for a large, national non-profit, and found this book great reading. Most of us volunteers are not “professional” fund raisers or PR people — we are just ordinary people with day jobs who volunteer for causes that we are passionate about. This book gives great tips that are useful when interacting with our clients, donors, and community groups.

    However, everyone in a customer service postion should read Smile! Every story I have ever told about receiveing great customer service, I can find a section in this book that illustrates it. For example, there is a florist where my mom lives who knows me by name, so she gets all of my business — calling a customer by name is in Chapter 2 of Smile.

    Similarly, every story I have ever told about horrible customer service, you can find where they were violating the recommendations from Smile, such as not knowing the products they sell (what good is a saleperson who doesn’t know their products?). I am tempted to buy extra copies to give to people who have not learned these lessons, “here, this is for you, please read the whole book, but especially page 38 on not making the customer wait.

    I highly recommend this book!

    Tom Montgomery
    Plymouth, MI
  •  Every business and employee should read this terrific book BEFORE they start working with customers. Moms, this is a wonderful book for graduates and young people entering the workforce, or for anyone who works with people. Buy it today!

    Suzanne Gilbert
    Creative Director, Main Street Art, Milford, MI
  •  Smile is very simple, very effective. It helps me create the environment I want for my employees and customers. Everything in the book is basically common sense, but it’s written so concisely and clearly, it can be read in under an hour. Everyone who works in the store, including myself, is responsible for reading Smile. We want everyone to understand how important it is to do as the book recommends.

    Ken Snook
    Owner, Colasanti’s Market, Highland, MI
  •  Just finished reading Smile and Succeed for Teens. As a youth serving professional, I am struck at how simple and direct this book is with wonderful tools for teens. It is written in accordance with the concrete nature of teen brain development. Many know that the adolescent brain is developed except for the pre frontal cortex which is not completely developed until the mid twenties. The prefrontal cortex is where executive cognitive functioning and decision making takes place. Young people need these simple skills for making friends, getting a job, succeeding in school, and working toward their hopes and dreams. This book is a must have! Thank you Kirt Manecke for caring enough about young people to give them another tool for their toolbox on the road to success. This book showcases how easy it is to be above average!

    JONEEN MACKENZIE
    President & Founder, The Center for Relationship Education, CO

Press

Preparing Teens to Succeed in the Workplace, January 25, 2016

"Smile & Succeed for Teens has become an integral part of our life skills curriculum." 

Book Review: Smile & Succeed for Teens. Learning While Teaching, December 19, 2015

“I recommend the book.” 

Communication Skills for Teens: Learning Table, December 18, 2015

"Kirt spent nine months meeting with teens for his book Smile & Succeed for Teens" 

January Jones-Smile and Succeed for Teens with Kirt Manecke radio interview, November 26, 2015

"I think your book should be in every school in the country." 

Book Review: Smile and Succeed for Teens by Kirt Manecke, November 4, 2015

"I suggest you get a copy of the book and pass it along." 

Smile Training Kit

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Quickly and easily train your staff in customer service and sales! Affordable, quick and effective. Get the customer service training book used by Neiman Marcus and others in this one-of-a-kind training kit. Make training your staff quick, fun and profitable. ONLY $179.95. FREE SHIPPING

TEACHING GUIDE

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Now you can buy the SOFTCOVER Teaching Guide for Smile & Succeed for Teens. Created by teachers for teachers. Social skills for teens made quick and easy! Popular with schools, teachers, church youth groups and more.

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