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  • SMILE: SELL MORE WITH AMAZING CUSTOMER SERVICE

    Let Smile be Your Trainer! Winner of 8 awards. Get the Essential 60-Minute Crash Course in Customer Service and Sales...

  • SMILE & SUCCEED FOR TEENS

    Award-winner! A CRASH COURSE in social skills to ensure success in school, work and life. The solution to get your teens to put down the electronics (and feel good about it!)...

  • SMILE & SUCCEED FOR TEENS CLASSROOM PACKS

    Ensure your students succeed with the award-winning book Smile & Succeed for Teens! Perfect for grades 6-12. Comes with FREE teaching guide PDF....

  • Teaching Guide Smile

    Ensure your high school, college and back to work adult students succeed! This softcover Teaching Guide for the book Smile: Sell More with Amazing Customer Service will help you quickly and easily teach the activities in the book....

  • SMILE & SUCCEED FOR TEENS TEACHING GUIDE

    Ensure your students succeed! This softcover Teaching Guide for the book Smile & Succeed for Teens will help you quickly and easily teach the activities in the book....

  • TEACHING GUIDE PDF

    This 17 page Teaching Guide is quick and easy to use, just like the book. Complete with exercises to help your students get the most out of the book....

  • SMILE & SUCCEED FOR TEENS TEACHING GUIDE PDF

    Quickly and easily teach your students the valuable social skills in Smile & Succeed for Teens with the activities in this Teaching Guide...

  • TRAINING GUIDE PDF

    This Training Guide makes training your staff quick and easy! Coupled with the book Smile: Sell More with Amazing Customer Service, you've got your training program....

Meet The Author

Meet The Author

Kirt Manecke is a an award-winning author and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers.

Kirt's books have won 10 awards. He spent nine months meeting with teens for his newest book
Smile & Succeed for Teens: Must Know People Skill for Today’s Wired World.

KIRT MANECKE

What People are Saying

  •  Over the years I’ve read Dale Carnegie, Zig Ziglar and others. But I think you’re right on target with your nice little book called Smile. Congratulations on a job well done! It’s loaded with good, good stuff. It’s just dynamite.

    Dr. Joseph Mastomatteo, DDS, Birmingham, MI
  •  I learned how not smiling can affect me. I am glad I read it.

    ANGELINA
    teenager
  •  SMILE’s easy-to-use format and well-rounded content makes it this book a informative source for those wanting to brush up on their social skills, a nice companion to an existing training program or a simple strategy for a small company to follow, or a foundation on which to build a customer service program.

    Though touted as a customer service tool, much of Manecke’s advice is based on common sense social etiquette, effective communication skills and basic psychology that makes SMILE appealing and relevant to a vast audience ranging from employees and employers, high school students to high level business people, from sales staff to teachers to anybody that has a job requiring human interaction.

    IndieReader
    5 star review
  •  I really like how Kirt breaks it all down into simple language. If you are a sales person or own your own business then this book is a must. After each chapter you can utilize the key points right away. The customer is king may still be true but today people want an experience, a reason to buy. You can use the phrases like a script especially when engaging your customer or if selling is not ingrained In your DNA. This book is a working tool for any sales person or business owner. What a GEM.

    Elaine J. Sterling
    Founder, The Elaine Sterling Institute, Atlanta, GA
  •  I love your book! It was a quick and easy read. It is perfect for any teen looking to get that first job and not only succeed in getting the job, but keeping the job. It’s common sense to us, but not to today’s technology connected students. I also liked how they connected activities students are already doing and interested in, into first time job opportunities. The book provides information that a parent may or may not provide to their teen. Even if they did, we know teens don’t always listen to their parents. My own kids, just by seeing the cover, wanted to take a look at it.

    The ideas presented could be easily incorporated into the classroom. I think it should be on every Career Development Practitioner/Counselor’s bookshelf!

    JENNIFER KLUESNER
    Oakland Schools (MI), Regional Career Development and Career Cruising Coordinator
  •  Move over Peter Glenn as you sit in Customer
    Service heaven, someone is channeling you.

    Paco Underhill
    AUTHOR, WHAT WOMEN WANT: THE SCIENCE OF FEMALE SHOPPING

Press

Hire for People Skills: Are Those Skills Taught or Innate?, June 2, 2015

CX Journey 

Milford author wins IPPY for teen book, May 19, 2015

Milford Times 

Smile and Succeed for Teens by Kirt Manecke Book Review , April 22, 2015

BeachBoundBooks 

Review: Smile & Succeed for Teens, March 9, 2015

Smart Books for Smart Kids 

Review: Smile & Succeed for Teens (PDF), February, 2015

The Old Schoolhouse Magazine 

Wholesale

Sell our books in your store or catalog. Smile & Succeed for Teens sells very well in gift stores and women's shops, and is available in 28 states in more than 230 stores, including many Hallmark stores.

BUY THE TEACHING GUIDE

Now you can buy Smile: The Teaching Guide in a convenient PDF for your high school or college classroom. Just $39.95!

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