Kirt's books are used by Neiman Marcus, BancorpSouth, North Carolina Department of Health and Human Services, and many others. His books are are crash courses - concise, quick, and easy to read to help you generate immediate results. His books have won 11 awards, including the coveted Teachers' Choice Awards, and prestigious Mom's Choice Gold Awards. He spent nine months meeting with teens for his award-winning book on job skills and social skills for teens,
Smile & Succeed for Teens: Must Know People Skill for Today’s Wired World.
Now I know how to act in an interview.
I am a multi-unit retail manager and have been in customer service management for over 25 years. I’m impressed with how deftly “Smile” teaches everything that is missing from most customer service experiences these days. Manecke returns to the good old days of making a profit by treating customers with respect and friendliness.
I want to buy copies of this book to carry around and hand out to all the rude and dispassionate sales people I run into every day! And then I’d like to give it to the small business owners that haven’t trained their staff to represent them well. If you want to help your staff help customers want to spend money in your store, BUY THIS BOOK!
Smile should be required reading for every student in Detroit public schools.
I really enjoyed reading your book. I believe that there are many businesses and sales professional that can really benefit from Smile and your process.
I found this book very helpful in using proper body language. I slouch a lot and now I know it isn’t very respectful.
Love it!!! Great book for Tweens and Teens! Simple skills that many of our young ones are missing! A must read!
Do you need a quick, easy and effective way to train your staff? Looking for affordable and flexible training? Can't afford expensive seminars? Let SMILE be your trainer! Quickly and easily train your staff to delight your customers and keep them coming back. Increase your revenue and profits today. Save money when you purchase SMILE books in bulk.
Prepare your students for success in school, work and life! Classroom packs are available for both books (click on the dropdown menu under "BOOKS" along the top navigation menu to access Classroom Packs for Smile: Sell More with Amazing Customer Service). Each classroom pack includes a FREE Teaching Guide pdf. Click below for classroom packs for Smile & Succeed for Teens. Perfect for social skills, life skills and job skills training.