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  • SMILE: SELL MORE WITH AMAZING CUSTOMER SERVICE

    Let Smile be Your Trainer! Winner of 8 awards. The Essential 60-Minute Crash Course in Customer Service and Sales. Get the book Neiman Marcus uses for training. Just $15.99...

  • SMILE & SUCCEED FOR TEENS

    A CRASH COURSE in social skills for teens to ensure success in school, work and life. The solution to get your teens to put down the electronics (and feel good about it!). Triple award-winner! Only $9.95...

  • CLASSROOM PACKS: SMILE & SUCCEED FOR TEENS

    Classroom packs of Smile & Succeed for Teens ensure your students succeed! Grades 6-12. Includes FREE Teaching Guide PDF....

  • TEACHING GUIDE: SMILE & SUCCEED FOR TEENS

    Ensure your students succeed! This softcover Teaching Guide for the book Smile & Succeed for Teens will help you quickly and easily teach the activities in the book. $44.95...

  • SMILE Training Kit for Business: 12 Books

    A recipe for success! 12 Smile: Sell More with Amazing Customer Service books. Free Smile Training Guide softcover ($24.95 value), Getting Started Tips,12 Bookmarks. FREE shipping. MONEY-BACK GUARANTEE. ONLY $179.95...

  • TEEN EMPLOYEE TRAINING PROGRAM: 100 BOOKS

    Train your teen employees to delight your customers. Make more money today! Includes 100 Smile & Succeed for Teens books. (Contact us for customer quantities)...

  • How to Shake Hands Poster

    How to Shake Hands Social Skills Poster. Downloadable PDF file. 1 page classroom resource. Designed to focus on the desired behaviour. Display and promote positive behaviour with this adorable and fun poster. Great for special education too. Prints up to 18" x 20". Just $5

     

     

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Meet The Author

Meet The Author

Kirt Manecke is a an award-winning author and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers.

winner-11-awards-kirt-maneckeKirt's books have won 11 awards. Quick-easy social skills for teens! He spent nine months meeting with teens for his award-winning book on social skills for teens,
Smile & Succeed for Teens: Must Know People Skill for Today’s Wired World.

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What People are Saying

  •  The need is there, but many businesses don’t have time or money for training in customer service and sales excellence. This book is a quick and affordable solution.

    Graham Van Dixhorn
    Owner, Write To Your Market, Inc.
  •  A direct, helpful guide without wasted words or time.

    METRO PARENT MAGAZINE
  •  This book is very helpful as I often look down when I talk and I also have bad posture.

    BRANDON
    teenager
  •  Very nicely done. Lots of very practical advice and short enough that it is not intimidating to front line staff and supervision.

    John Goodman
    Author, Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
  •  The book is effective as I am not the best with eye contact.

    MATTHEW
    teenager
  •  As a partner in an automotive dealership group, how we approach customer service is more than important, it’s life or death for our business…This training can be delivered many different ways and we chose Kirt Manecke’s Smile: Sell More with Amazing Customer Service as a major component of our core training. The message delivered in this book resonates perfectly in today’s world and falls right in line with our “attitude is everything” foundation.

    This book has a simple comprehension, a quick delivery, and is right on target! What else can you ask for? I highly recommend this book to all those businesses who deal directly with people.

    We have started an “evidence” book full of positive customer feedback. Since we read Smile as a team, our evidence book has exploded.

    Thad Szott
    Thad Szott Auto Group, Highland, MI

Press

Top Five Social Skills for Teens with Special Needs, July 1, 2016

To help teens with autism succeed in school, work and life, here are five valuable tips.  

Grandparents Link, May 26, 2016

This is a terrific book to give to your teenage grandchildren. 

Parenting Special Needs Magazine, May 13, 2016

"Provides teens with a quick, easy, and fun way to improve their skills."  

Book Review: Smile & Succeed for Teens, Special Needs Book Review, March 9, 2016

"HIGHLY RECOMMENDED BY SPECIAL NEEDS BOOK REVIEW" 

Is Technology Robbing Our Grandchildren of People Skills?, February 22, 2016

"Manecke’s book presents valuable people skills in a short, simple format" 

Smile Training Kit

customer-service-training-book

UNHAPPY CUSTOMERS LEAD TO LOST SALES. IS YOUR CUSTOMER SERVICE COSTING YOU MONEY OR MAKING YOU MONEY? Quickly and easily train your staff in customer service and sales! Affordable, quick and effective. Get the customer service training book used by Neiman Marcus and others in this one-of-a-kind training kit. Make training your staff quick, fun and profitable. ONLY $179.95. FREE SHIPPING

CLASSROOM PACKS

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Prepare your students for success in school, work and life! Classroom packs are available for both books (click on the dropdown menu under "BOOKS" along the top navigation menu to access Classroom Packs for Smile: Sell More with Amazing Customer Service). Each classroom pack includes a FREE Teaching Guide pdf. Click below for classroom packs for Smile & Succeed for Teens. Perfect for social skills, life skills and job skills training.

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