Kirt's books are used by Neiman Marcus, BancorpSouth, North Carolina Department of Health and Human Services, and many others. These books are crash courses - concise, quick, and easy to read to help you generate immediate results. Kirt's books have won 11 awards, including the coveted Teachers' Choice Awards, and prestigious Mom's Choice Gold Awards. Kirt spent nine months meeting with teens for his award-winning book on job skills and social skills for teens,
Smile & Succeed for Teens: Must Know People Skill for Today’s Wired World.
SMILE, simply blew me away. It is a must read for anyone intent on improving their business. There are so many simple ideas in this book that we all know are effective, but, some how, fail to use. Why? Think about this item in the book: 80 percent of companies believe they provide great customer service, but only 8 percent of their clients agree. WOW!
Time to put away our egos and concentrate on our most valuable asset: our customer. This book should not be put on a shelf, but rather, carried daily, as a manual, to be reviewed and shared. Thanks, Kirt.
Lots of lessons to live by in sales and service.
There’s a whole generation of kids raised without social skills. Smile is the solution!
I just finished reading a gift, the wonderful book Smile: Sell More with Amazing Customer Service. What I loved most about the book is that it took me about one hour to read, so I actually read it- cover to cover. It is a wonderful and to-the-point 101 on customer service and the steps to help keep customers happy and satisfied. Most of us have been the sales person at one time and also the customer, so these are concepts that are on target for anyone.
I recommend the book to everyone, especially business owners, non-profiteers and anyone in sales. And most importantly, I love that a portion of the proceeds are donated to animal welfare. Thank you Kirt, for offering your time to empower the people and the animals! Because we all just want to smile.
I learned how not smiling can affect me. I am glad I read it.
Now I know when to have my phone out and when not to.
Do you need a quick, easy and effective way to train your staff? Looking for affordable and flexible training? Can't afford expensive seminars? Let SMILE be your trainer! Quickly and easily train your staff to delight your customers and keep them coming back. Increase your revenue and profits today. Save money when you purchase SMILE books in bulk.
Prepare your students for success in school, work and life! Classroom packs are available for both books (click on the dropdown menu under "BOOKS" along the top navigation menu to access Classroom Packs for Smile: Sell More with Amazing Customer Service). Each classroom pack includes a FREE Teaching Guide pdf. Click below for classroom packs for Smile & Succeed for Teens. Perfect for social skills, life skills and job skills training.