Kirt's books have won 11 awards. Quick-easy social skills for teens! He spent nine months meeting with teens for his award-winning book on social skills for teens,
Smile & Succeed for Teens: Must Know People Skill for Today’s Wired World.
If every retailer read this book - just the page "Never Ask 'Can I Help You?" - they'd quadruple their sales.
Customer service should be easy: take care of the customer. In real life, it doesn’t work out that way. Employees and managers aren’t empowered to do that. This book gives you practical action steps on taking care of the customer within the scope of your authority. This short book should be mandatory for anyone dealing with customers.
I love this book! If I could give this book 6 stars I would! It is fabulous! As a volunteer coordinator for a national non-profit and the mother of twin teenagers I highly recommend it. It should be required reading for all teens…and I really think they would enjoy it!
This book is a home run. As a father and businessman I strongly recommend this book. It’s great to watch my 12 year old daughter practice the skills she’s learned from the book, such as having a good handshake and making eye contact. It’s so fun to have conversations about what she notices when we go to different businesses. I know it has helped her to prepare for success by learning skills that she can use in school, and work, when she’s old enough. The book helps to teach skills that might not have sunk in so easily if they were coming straight from me.
The book has also enhanced my employee training and saved me time for those employees with little or no customer service experience. It should be required reading.
It is the execution of common people skills which make a difference in the customer experience. Smile & Succeed for Teens tackles these issues. You got it right!
How you approach people sets you up for life and Smile teaches children these important people skills. They will use the valuable skills they learn in this book to become successful adults in their personal and business lives.
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Prepare your students for success in school, work and life! Classroom packs are available for both books (click on the dropdown menu under "BOOKS" along the top navigation menu to access Classroom Packs for Smile: Sell More with Amazing Customer Service). Each classroom pack includes a FREE Teaching Guide pdf. Click below for classroom packs for Smile & Succeed for Teens. Perfect for social skills, life skills and job skills training.