Kirt's books are used by Neiman Marcus, BancorpSouth, North Carolina Department of Health and Human Services, and many others. These books are crash courses - concise, quick, and easy to read to help you generate immediate results. Kirt's books have won 11 awards, including the coveted Teachers' Choice Awards, and prestigious Mom's Choice Gold Awards. Kirt spent nine months meeting with teens for his award-winning book on job skills and social skills for teens,
Smile & Succeed for Teens: Must Know People Skill for Today’s Wired World.
I highly recommend Smile to everyone working in education! I keep Smile on my desk and refer to it every day. Smile helped me improve my customer service techniques, including not having my cell phone out, making eye contact and smiling when I walk down the halls, making sure I connect with everyone in the building and say “Good morning or good afternoon!”
I read Smile and it’s funny because the very next day the first customer I assisted after reading it called my manager to say what a nice job I did. I took Dale Carnegie but I think we all need Smile as it is a refresher. We use it here for training and they are having all the managers read Smile.
Excellent advice for today’s wired teen. Face-to-face communication seems to be a lost art amongst today’s technology-wired generation. Yet communications skills are vital for building relationships and landing and keeping a job. Smile & Succeed for Teens is a concise guide that instructs teenagers on what to do and what not to do to be approachable and successful. At 120 pages, it’s just the right length for teens who are used to fast-paced information. The text is broken up with cartoon sketches, bullet points, and quotes to make it visually interesting and teen-friendly. Topics include manners, body language, interview tips, and being a good employee.
Smile & Succeed for Teens is a must read for teens getting ready to enter the work force. The information would also be helpful for adults who could use a brush-up on good communication skills. Highly recommended.
Great for us volunteers, but everyone in service should read! I volunteer for a large, national non-profit, and found this book great reading. Most of us volunteers are not “professional” fund raisers or PR people — we are just ordinary people with day jobs who volunteer for causes that we are passionate about. This book gives great tips that are useful when interacting with our clients, donors, and community groups.
However, everyone in a customer service postion should read Smile! Every story I have ever told about receiveing great customer service, I can find a section in this book that illustrates it. For example, there is a florist where my mom lives who knows me by name, so she gets all of my business — calling a customer by name is in Chapter 2 of Smile.
Similarly, every story I have ever told about horrible customer service, you can find where they were violating the recommendations from Smile, such as not knowing the products they sell (what good is a saleperson who doesn’t know their products?). I am tempted to buy extra copies to give to people who have not learned these lessons, “here, this is for you, please read the whole book, but especially page 38 on not making the customer wait.
I highly recommend this book!
I found the book personally inspiring. I would not have known what to do and what not to do in an interview.
Smile is fun to read and then apply the skills and
see what positive things happen. It works!
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Prepare your students for success in school, work and life! Classroom packs are available for both books (click on the dropdown menu under "BOOKS" along the top navigation menu to access Classroom Packs for Smile: Sell More with Amazing Customer Service). Each classroom pack includes a FREE Teaching Guide pdf. Click below for classroom packs for Smile & Succeed for Teens. Perfect for social skills, life skills and job skills training.