Kirt's books have won 10 awards. He spent nine months meeting with teens for his newest book
Smile & Succeed for Teens: Must Know People Skill for Today’s Wired World.
Over the years I’ve read Dale Carnegie, Zig Ziglar and others. But I think you’re right on target with your nice little book called Smile. Congratulations on a job well done! It’s loaded with good, good stuff. It’s just dynamite.
I learned how not smiling can affect me. I am glad I read it.
SMILE’s easy-to-use format and well-rounded content makes it this book a informative source for those wanting to brush up on their social skills, a nice companion to an existing training program or a simple strategy for a small company to follow, or a foundation on which to build a customer service program.
Though touted as a customer service tool, much of Manecke’s advice is based on common sense social etiquette, effective communication skills and basic psychology that makes SMILE appealing and relevant to a vast audience ranging from employees and employers, high school students to high level business people, from sales staff to teachers to anybody that has a job requiring human interaction.
I really like how Kirt breaks it all down into simple language. If you are a sales person or own your own business then this book is a must. After each chapter you can utilize the key points right away. The customer is king may still be true but today people want an experience, a reason to buy. You can use the phrases like a script especially when engaging your customer or if selling is not ingrained In your DNA. This book is a working tool for any sales person or business owner. What a GEM.
I love your book! It was a quick and easy read. It is perfect for any teen looking to get that first job and not only succeed in getting the job, but keeping the job. It’s common sense to us, but not to today’s technology connected students. I also liked how they connected activities students are already doing and interested in, into first time job opportunities. The book provides information that a parent may or may not provide to their teen. Even if they did, we know teens don’t always listen to their parents. My own kids, just by seeing the cover, wanted to take a look at it.
The ideas presented could be easily incorporated into the classroom. I think it should be on every Career Development Practitioner/Counselor’s bookshelf!
Move over Peter Glenn as you sit in Customer
Service heaven, someone is channeling you.
Sell our books in your store or catalog. Smile & Succeed for Teens sells very well in gift stores and women's shops, and is available in 28 states in more than 230 stores, including many Hallmark stores.
Now you can buy Smile: The Teaching Guide in a convenient PDF for your high school or college classroom. Just $39.95!