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  • SMILE: SELL MORE WITH AMAZING CUSTOMER SERVICE

    Let Smile be Your Trainer! Winner of 8 awards. The Essential 60-Minute Crash Course in Customer Service and Sales. Get the book Neiman Marcus uses for training. Just $15.99...

  • SMILE & SUCCEED FOR TEENS

    A CRASH COURSE in social skills for teens to ensure success in school, work and life. The solution to get your teens to put down the electronics (and feel good about it!). Triple award-winner! Only $9.95...

  • CLASSROOM PACKS: SMILE & SUCCEED FOR TEENS

    Classroom packs of Smile & Succeed for Teens ensure your students succeed! Grades 6-12. Includes FREE Teaching Guide PDF....

  • TEACHING GUIDE: SMILE & SUCCEED FOR TEENS

    Ensure your students succeed! This softcover Teaching Guide for the book Smile & Succeed for Teens will help you quickly and easily teach the activities in the book. $44.95...

  • SMILE Training Kit for Business: 12 Books

    A recipe for success! 12 Smile: Sell More with Amazing Customer Service books. Free Smile Training Guide softcover ($24.95 value), Getting Started Tips,12 Bookmarks. FREE shipping. MONEY-BACK GUARANTEE. ONLY $179.95...

  • TEEN EMPLOYEE TRAINING PROGRAM: 100 BOOKS

    Train your teen employees to delight your customers. Make more money today! Includes 100 Smile & Succeed for Teens books. (Contact us for customer quantities)...

  • How to Shake Hands Poster

    How to Shake Hands Social Skills Poster. Downloadable PDF file. 1 page classroom resource. Designed to focus on the desired behaviour. Display and promote positive behaviour with this adorable and fun poster. Great for special education too. Prints up to 18" x 20". Just $5

     

     

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Meet The Author

Meet The Author

Kirt Manecke is a an award-winning author and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers.

winner-11-awards-kirt-maneckeKirt's books have won 11 awards. Quick-easy social skills for teens! He spent nine months meeting with teens for his award-winning book on social skills for teens,
Smile & Succeed for Teens: Must Know People Skill for Today’s Wired World.

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What People are Saying

  •  I bought this book last week for my special education class and already I see that their attitudes have improved. They are smiling, making eye contact and engaging me in conversation-all things they learned from the book! Smile & Succeed for Teens really makes a positive difference in their lives.

    Special Education, Southeast MI
    TEACHER
  •  Manecke reminds us that these simple manners are essential to any company's bottom line and shows how to implement them in a purposeful, effective way. Star Rating: 5 out of 5.

    San Francisco
    BOOK REVIEW
  •  Have you ever read a book and thought how amazing it would be if everyone read it? This is that type of book. In fact I’d recommend it to anyone twelve or older. It presents the ways to communicate with others in the age of the Internet. This book will help teens navigate school, work and home situations. It will enable them to effectively manage their relationships with friends, teacher, parents and customers. It will also help teens to get their first job. What makes this book super fun is the illustrations. The parts of the book I really loved include the top ten people skills and the section on electronic etiquette. He explains when you should put your electronic devices away so you can focus on your real-life relationships. What this book does is it tells teens how to leave people with a good first impression. Teens who follow the advice in this book will have more friends, better jobs and more success all through life. I can’t recommend this book highly enough. I give it my ultimate 100 star rating.

    REBECCA J., Kennewick, WA
    THE REBECCA REVIEW
  •  This is a book you need to add to your reading list. Great book, easy read… lots of excellent tips that can be put to use immediately.

    Annette Franz
    Director, Customer Experience Management, Confirmit, Principal at CX Journey
  •  Smile and Succeed for Teens can be considered as a How to Win Friends and Influence People guide for teenagers…Kids who implement the tips in Smile and Succeed for Teens will stand above all the rest…If our schools don’t teach these skills, then it’s imperative we provide our kids with other means to learn them…Teens who practice these winning strategies will form positive, professional habits that will set them apart from many of their peers.

    DEBBIE GLADE
    Journalist, Author, FL
  •  I love Smile & Succeed for Teens! The tips work. This book is amazing!

    NOVA
    teenager

Press

Top Five Social Skills for Teens with Special Needs, July 1, 2016

To help teens with autism succeed in school, work and life, here are five valuable tips.  

Grandparents Link, May 26, 2016

This is a terrific book to give to your teenage grandchildren. 

Parenting Special Needs Magazine, May 13, 2016

"Provides teens with a quick, easy, and fun way to improve their skills."  

Book Review: Smile & Succeed for Teens, Special Needs Book Review, March 9, 2016

"HIGHLY RECOMMENDED BY SPECIAL NEEDS BOOK REVIEW" 

Is Technology Robbing Our Grandchildren of People Skills?, February 22, 2016

"Manecke’s book presents valuable people skills in a short, simple format" 

Smile Training Kit

customer-service-training-book

UNHAPPY CUSTOMERS LEAD TO LOST SALES. IS YOUR CUSTOMER SERVICE COSTING YOU MONEY OR MAKING YOU MONEY? Quickly and easily train your staff in customer service and sales! Affordable, quick and effective. Get the customer service training book used by Neiman Marcus and others in this one-of-a-kind training kit. Make training your staff quick, fun and profitable. ONLY $179.95. FREE SHIPPING

CLASSROOM PACKS

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Prepare your students for success in school, work and life! Classroom packs are available for both books (click on the dropdown menu under "BOOKS" along the top navigation menu to access Classroom Packs for Smile: Sell More with Amazing Customer Service). Each classroom pack includes a FREE Teaching Guide pdf. Click below for classroom packs for Smile & Succeed for Teens. Perfect for social skills, life skills and job skills training.

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