Kirt's books have won 11 awards. Quick-easy social skills for teens! He spent nine months meeting with teens for his award-winning book on social skills for teens,
Smile & Succeed for Teens: Must Know People Skill for Today’s Wired World.
I am a multi-unit retail manager and have been in customer service management for over 25 years. I’m impressed with how deftly “Smile” teaches everything that is missing from most customer service experiences these days. Manecke returns to the good old days of making a profit by treating customers with respect and friendliness.
I want to buy copies of this book to carry around and hand out to all the rude and dispassionate sales people I run into every day! And then I’d like to give it to the small business owners that haven’t trained their staff to represent them well. If you want to help your staff help customers want to spend money in your store, BUY THIS BOOK!
To be honest…everybody needs this book.
Now I know when to have my phone out and when not to.
Feeling welcome can mean so much for the success of business. “Smile, Sell More with Amazing Customer Service” discusses the importance of service with a smile and how to better reach out to your customers to keep them coming back again and again with excellent service that they can’t get anywhere else. “Smile, Sell More with Amazing Customer Service” is a strong addition to business collections, highly recommended.
Smile should be required reading for every student in Detroit public schools.
A Mom’s Choice Gold Award Recipient!
Smile: Sell More with Amazing Customer Service is a recipient of the prestigious Mom’s Choice Award. The Mom’s Choice Awards honors excellence in family-friendly media, products and services. An esteemed panel of judges includes education, media and other experts as well as parents, children, librarians, performing artists, producers, medical and business professionals, authors, scientists and others. A sampling of the panel members includes: Dr. Twila C. Liggett, ten-time Emmy-winner, professor and founder of PBS’s Reading Rainbow; Julie Aigner-Clark, Creator of Baby Einstein and The Safe Side Project; Jodee Blanco, New York Times best-selling Author and; LeAnn Thieman, motivational speaker and coauthor of seven Chicken Soup For The Soul books. Parents and educators look for the Mom’s Choice Awards seal in selecting quality materials and products for children and families.
Do you need a quick, easy and effective way to train your staff? Looking for affordable and flexible training? Can't afford expensive seminars? Let SMILE be your trainer! Quickly and easily train your staff to delight your customers and keep them coming back. Increase your revenue and profits today. Save money when you purchase SMILE books in bulk.
Prepare your students for success in school, work and life! Classroom packs are available for both books (click on the dropdown menu under "BOOKS" along the top navigation menu to access Classroom Packs for Smile: Sell More with Amazing Customer Service). Each classroom pack includes a FREE Teaching Guide pdf. Click below for classroom packs for Smile & Succeed for Teens. Perfect for social skills, life skills and job skills training.