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  • SMILE: SELL MORE WITH AMAZING CUSTOMER SERVICE

    Let Smile be Your Trainer! Winner of 8 awards. The Essential 60-Minute Crash Course in Customer Service and Sales. Get the book Neiman Marcus uses for training. Just $15.99...

  • SMILE & SUCCEED FOR TEENS

    A CRASH COURSE in social skills for teens to ensure success in school, work and life. The solution to get your teens to put down the electronics (and feel good about it!). Triple award-winner! Only $9.95...

  • Parent's Guide for Smile & Succeed for Teens

    The Parent's Guide for Smile & Succeed for Teens. Perfect for parents, grandparents and other mentors to help young people master the life-changing skills in Smile & Succeed for Teens....

Meet The Author

Meet The Author

Kirt Manecke is a an award-winning author and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers.

winner-11-awards-kirt-maneckeKirt's books have won 11 awards. Quick-easy social skills for teens! He spent nine months meeting with teens for his award-winning book on social skills for teens,
Smile & Succeed for Teens: Must Know People Skill for Today’s Wired World.

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What People are Saying

  •  Move over Peter Glenn as you sit in Customer
    Service heaven, someone is channeling you.

    Paco Underhill
    AUTHOR, WHAT WOMEN WANT: THE SCIENCE OF FEMALE SHOPPING
  •  It is the execution of common people skills which make a difference in the customer experience. Smile & Succeed for Teens tackles these issues. You got it right!

    ROBERT LAMEIER
    President & CEO, Miami Savings Bank
  •  Manecke reminds us that these simple manners are essential to any company's bottom line and shows how to implement them in a purposeful, effective way. Star Rating: 5 out of 5.

    San Francisco
    BOOK REVIEW
  •  Smile & Succeed for Teens is an excellent resource for teens, young adults and first time job seekers who value proven methods to gain employment and succeed in customer service. The author’s examples were clearly explained and helpful. It’s a solid investment in employment skills that will pay dividends many times over!

    RICHARD LINDHORST
    business owner and uncle
  •  Now I know when to have my phone out and when not to.

    ISABELLE
    teenager
  •  I gave your book to my son. He is the rough type, a hunter. I thought he’d either like it or not. He loves your book! He told me that he likes it so much he is going to take it to school to show his teacher! This is a huge compliment to you and your book!

    CHRISTINA
    mother, South Lyon, MI

Press

New Book: Parent’s Guide for Smile & Succeed for Teens, August 15, 2017

"I recommend this book." 

The People Skills that Teens and Young Adults Need to Succeed in School, Work, and Life, August 6, 2017

"Smile & Succeed for Teens by Kirt Manecke is a valuable resource for me as a coach." 

Autism Quality of Life Podcast, August 6, 2017

Kirt Manecke discusses his Smile books and new Parent's Guide in this podcast. 

MiddleWeb Review, June 21, 2017

People Skills for Today's Wired World: "I loved it and so did the teens I shared it with." 

Ten Best Books for Middle Schoolers 2017, May, 2017

Smile & Succeed for Teens listed as one of 10 best books for middle schoolers. 

Smile Training Kit

customer-service-training-book

Do you need a quick, easy and effective way to train your staff? Looking for affordable and flexible training? Can't afford expensive seminars? The Smile Training Kit is for you! Quickly and easily train your staff to delight your customers and keep them coming back for more, and brining all their friends with them. Increase your revenue and profits today.

CLASSROOM PACKS

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Prepare your students for success in school, work and life! Classroom packs are available for both books (click on the dropdown menu under "BOOKS" along the top navigation menu to access Classroom Packs for Smile: Sell More with Amazing Customer Service). Each classroom pack includes a FREE Teaching Guide pdf. Click below for classroom packs for Smile & Succeed for Teens. Perfect for social skills, life skills and job skills training.

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