Kirt's books are used by Neiman Marcus, BancorpSouth, North Carolina Department of Health and Human Services, and many others. These books are crash courses - concise, quick, and easy to read to help you generate immediate results. Kirt's books have won 11 awards, including the coveted Teachers' Choice Awards, and prestigious Mom's Choice Gold Awards. Kirt spent nine months meeting with teens for his award-winning book on job skills and social skills for teens,
Smile & Succeed for Teens: Must Know People Skill for Today’s Wired World.
Excellent Training for Retail Sales. It is short, well organized, simple and very direct. You do not have to wade through lots of fluff to find the real information that will help you improve your selling skills. It can also be used as a teaching tool to train your staff.
I highly recommend Smile to everyone working in education! I keep Smile on my desk and refer to it every day. Smile helped me improve my customer service techniques, including not having my cell phone out, making eye contact and smiling when I walk down the halls, making sure I connect with everyone in the building and say “Good morning or good afternoon!”
I read your book cover-to-cover yesterday. Really good stuff, AND it took me around 45 minutes. Great lessons, lots of wisdom, engagingly written, beautifully produced, exceptionally unintimidating, and most importantly, easy for anyone (from novice employees to seasoned folks) to get through fast. In our moving-at-the speed-of-light world, a book like this is a true gift for any service business looking to easily separate themselves from the herd.
Smile & Succeed for Teens is an excellent resource for teens, young adults and first time job seekers who value proven methods to gain employment and succeed in customer service. The author’s examples were clearly explained and helpful. It’s a solid investment in employment skills that will pay dividends many times over!
I read Smile and it’s funny because the very next day the first customer I assisted after reading it called my manager to say what a nice job I did. I took Dale Carnegie but I think we all need Smile as it is a refresher. We use it here for training and they are having all the managers read Smile.
Customer service should be easy: take care of the customer. In real life, it doesn’t work out that way. Employees and managers aren’t empowered to do that. This book gives you practical action steps on taking care of the customer within the scope of your authority. This short book should be mandatory for anyone dealing with customers.
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Prepare your students for success in school, work and life! Classroom packs are available for both books (click on the dropdown menu under "BOOKS" along the top navigation menu to access Classroom Packs for Smile: Sell More with Amazing Customer Service). Each classroom pack includes a FREE Teaching Guide pdf. Click below for classroom packs for Smile & Succeed for Teens. Perfect for social skills, life skills and job skills training.