Kirt's books have won 11 awards. He spent nine months meeting with teens for his award-winning book on social skills for teens,
Smile & Succeed for Teens: Must Know People Skill for Today’s Wired World.
Great for us volunteers, but everyone in service should read! I volunteer for a large, national non-profit, and found this book great reading. Most of us volunteers are not “professional” fund raisers or PR people — we are just ordinary people with day jobs who volunteer for causes that we are passionate about. This book gives great tips that are useful when interacting with our clients, donors, and community groups.
However, everyone in a customer service postion should read Smile! Every story I have ever told about receiveing great customer service, I can find a section in this book that illustrates it. For example, there is a florist where my mom lives who knows me by name, so she gets all of my business — calling a customer by name is in Chapter 2 of Smile.
Similarly, every story I have ever told about horrible customer service, you can find where they were violating the recommendations from Smile, such as not knowing the products they sell (what good is a saleperson who doesn’t know their products?). I am tempted to buy extra copies to give to people who have not learned these lessons, “here, this is for you, please read the whole book, but especially page 38 on not making the customer wait.
I highly recommend this book!
Feeling welcome can mean so much for the success of business. “Smile, Sell More with Amazing Customer Service” discusses the importance of service with a smile and how to better reach out to your customers to keep them coming back again and again with excellent service that they can’t get anywhere else. “Smile, Sell More with Amazing Customer Service” is a strong addition to business collections, highly recommended.
Smile and Succeed for Teens is a book designed to teach teens the tools and manners that go over looked so often. From when to text, hygiene and social situations this book covers everything you teens want to know (and didn’t want to ask an adult about). It’s a great stocking stuffer to give a teen so they can succeed in a world filled with technology instead of personality.
Move over Peter Glenn as you sit in Customer
Service heaven, someone is channeling you.
It is the execution of common people skills which make a difference in the customer experience. Smile & Succeed for Teens tackles these issues. You got it right!
Fantastic book! Every teen should have this as mandatory reading in their repertoire of social tools. Too many teens have no idea of social interaction without a keyboard. Technology has left, in its wake, a generation of folks who cannot function without a keypad in their hands. Mr. Manecke brings to the teen level a set of skills and actions that have almost vanished from a teen’s personality. “Look them in the eye”, a “firm handshake, and even the taken for granted “please and thank you” are just a few of the points that seem to be fading away with teenagers. I’ve used this book with my own grandchildren and was frankly shocked at their surprise that all this positive behavior not only exists but can enhance a person’s everyday life. Many of the teachers I work with in the upper elementary level are now using this book as part of their own curriculums and the results are both immediate and noticeable. The illustrations are excellent. It is long enough to be thorough and complete, but not so long that it loses the reader. The people skills are spot on and can be applied to anything from social interaction to job interviews, to the written word. Five stars is not enough to do this book justice!!!! I highly recommend it to parents, educators, even grandparents. Thanks so much Mr. Manecke!
Sell our books in your store or catalog. Smile & Succeed for Teens sells very well in gift stores and women's shops, and is available nationwide in nearly 300 stores, including many Hallmark stores.
Now you can buy The Teaching Guide For Smile & Succeed for Teens for your middle school or high school classroom or church youth group. Ensure teens learn the important fundamentals to succeed!