Kirt's books have won 11 awards. Quick-easy social skills for teens! He spent nine months meeting with teens for his award-winning book on social skills for teens,
Smile & Succeed for Teens: Must Know People Skill for Today’s Wired World.
Over the years I’ve read Dale Carnegie, Zig Ziglar and others. But I think you’re right on target with your nice little book called Smile. Congratulations on a job well done! It’s loaded with good, good stuff. It’s just dynamite.
Smile is very helpful. It teaches you to smile and be positive, and if you do this, customers will be positive back. It gives you every single situation and what you should do. Now I’m a lot more talkative and able to engage with customers than before I read Smile. It’s a really good book. I could not put it down. It gets right to the point. Everyone should read it.
Excellent advice for today’s wired teen. Face-to-face communication seems to be a lost art amongst today’s technology-wired generation. Yet communications skills are vital for building relationships and landing and keeping a job. Smile & Succeed for Teens is a concise guide that instructs teenagers on what to do and what not to do to be approachable and successful. At 120 pages, it’s just the right length for teens who are used to fast-paced information. The text is broken up with cartoon sketches, bullet points, and quotes to make it visually interesting and teen-friendly. Topics include manners, body language, interview tips, and being a good employee.
Smile & Succeed for Teens is a must read for teens getting ready to enter the work force. The information would also be helpful for adults who could use a brush-up on good communication skills. Highly recommended.
I read Smile and it is excellent! My daughters are not going into sales but I wanted them to read Smile also to improve how they present themselves in life. Smile is full of great tips.
The challenge is making good customer service happen, and happen consistently…have found a tool to assist their employees in that endeavor: the book Smile: Sell More with Amazing Customer Service by Kirt Manecke.
SMILE, simply blew me away. It is a must read for anyone intent on improving their business. There are so many simple ideas in this book that we all know are effective, but, some how, fail to use. Why? Think about this item in the book: 80 percent of companies believe they provide great customer service, but only 8 percent of their clients agree. WOW!
Time to put away our egos and concentrate on our most valuable asset: our customer. This book should not be put on a shelf, but rather, carried daily, as a manual, to be reviewed and shared. Thanks, Kirt.
Do you need a quick, easy and effective way to train your staff? Looking for affordable and flexible training? Can't afford expensive seminars? Let SMILE be your trainer! Quickly and easily train your staff to delight your customers and keep them coming back. Increase your revenue and profits today. Save money when you purchase SMILE books in bulk.
Prepare your students for success in school, work and life! Classroom packs are available for both books (click on the dropdown menu under "BOOKS" along the top navigation menu to access Classroom Packs for Smile: Sell More with Amazing Customer Service). Each classroom pack includes a FREE Teaching Guide pdf. Click below for classroom packs for Smile & Succeed for Teens. Perfect for social skills, life skills and job skills training.