GET THE BOOK NEIMAN MARCUS USES FOR TRAINING! DID YOU KNOW?
(Discounts applied at check out for orders of 25+ books. Buy in bulk and save.)
The advantage this book has over others is that it's quick and easy to read. This means: 1) you and your staff will actually read it and 2) you can start today.
Award-winning author Kirt Manecke offers the same powerful tips and techniques that he has provided to customer service giants such as Neiman Marcus, BancorpSouth, and Edge Hosting. Packed with invaluable tips and advice, Smile's simple, practical approach will help you sell more, starting today. A quick, 60-minute read, it could easily be the best gift you ever give yourself or your employees.
Smile is simple, short and effective so your company can use the book in place of seminars and workshops. Workshops and seminars are great, but let's face it: many front line employees who deal with customers do not get the chance to attend them either due to time or cost, or the fact that you need them working that day.
Here's one example, told by author Kirt Manecke: "A local teacher, Sharon, was filling in for a gift shop owner away on vacation. Sharon had never worked retail before, but read Smile.
Some customers walked in and Sharon asked, 'How can I help you?' After the customers left, I exclaimed, 'That's incredible that you asked 'How can I help you?' instead of 'Can I help you?', which can easily be answered with 'No.'"
Sharon said, 'I learned that from your book! In fact, I learned a lot of other valuable techniques from your book that I am using everyday here.'
She gave me the thumbs up and said 'It works! Good job!'"
Even if you attend a seminar or workshop, Smile can be used as refresher after the event, and to cover many items the seminar did not.
New research from Harvard University says social skills are the TOP factor in getting a job. Smile is packed full of social skills and job skills.
Smile is the perfect supplement book for your classroom. Popular with CTE (Career and Technical Education) teachers. Read this glowing Teacher evaluation of Smile from Learning Magazine and the Teachers' Choice Awards. Learn about Classroom Packs.
Smile can also be used with staff and administrators for professional development to improve customer service inside the school.
FREE PDF Teaching Guide with your purchase of a classroom pack(s). Learn about the Teaching Guide.
The ideal customer service handbook, Smile ensures you do all the little things right TODAY to keep your customers coming back time for more.
Enjoy the short video trailer below for the amazing customer service handbook Smile.
A Greektown restaurant owner's wife purchased one copy of Smile at a local gift store to give to her husband because he was going to fire three of his waitresses for being rude to customers. The wife came back two weeks later, said her husband loves the book and purchased three more copies.
Two weeks later the wife told the gift shop owner that after reading the book the three waitresses have dramatically improved their customer service skills and her husband no longer needs to fire them. Just that morning a customer came in for breakfast, and just before leaving, gave the waitress a hug and a $20 tip, the largest tip the waitress has ever received for breakfast! Smile works!
Read the following review on Smile from John Spence, a Top 100 Business Thought Leader in America: Customer Service: It Will Save Or Kill Your Business
Smile includes sales tips to help you if you are one of the many employees who are uncomfortable with or afraid of selling or fundraising or who simply don’t have a lot of experience or training in sales. The tips and techniques presented here will help you listen, ask the right questions, and sell products like a professional. Even seasoned salespeople will find tips and tricks in this customer service book that will make them more effective and successful. Perfect for nonprofit boards and staff too!
Think your staff won’t read Smile? Think again! Smile was painstakingly written with no wasted words and tested and rewritten over and over until employees, upon being handed the book, exclaimed, “I can read this!” Smile gives employees the confidence and words to succeed.
With it’s positive message, sections just 1-3 pages long, large easy to read headlines, short paragraphs, and minimal words, Smile is quick, easy and fun to read. If you’re shy, this book will give you the confidence you need to succeed.
"Manecke reminds us that these simple manners are essential to any company's bottom line and shows how to implement them in a purposeful, effective way. Star Rating: 5 out of 5." -San Francisco Book Review
Special Bulk Rate Discounts
25-49 Books: 10% discount: $14.39 per book
50-99 Books: 20% discount: $12.79 per book
100-249 Books: 30% discount: $11.19 per book
250-500 Books: 40% discount: $9.59 per book
Shipping and handling charges and applicable sales tax will be applied at checkout. If you desire more than 500 books please contact Kirt at Kirt@SmiletheBook.com or 248-685-0483 for pricing.
Smile: Sell More with Amazing Customer Service
Soft cover. 106 pages. ISBN 978-0-9850762-3-8