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UNHAPPY CUSTOMERS LEAD TO LOST SALES

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IS YOUR CUSTOMER SERVICE COSTING YOU MONEY OR MAKING YOU MONEY?

While 80% of companies think they're providing superior service, customers disagree. They say only 8% are hitting the mark.

GET THE BOOK NEIMAN MARCUS USES FOR TRAINING! DID YOU KNOW?

  • Shoppers who interact more with employees spend more money - ARE YOUR EMPLOYEES ENGAGING WITH CUSTOMERS?
  • Poor customer service costs U.S. businesses an estimated $83 billion a year - WHAT IS IT COSTING YOU?
  • Employee indifference is one of the biggest reasons people don't return to a business - DO YOUR EMPLOYEES CARE ABOUT YOUR CUSTOMERS?
Create profitable, lifelong customers in 60 minutes or less! 

(Discounts applied at check out for orders of 25+ books. Buy in bulk and save.)

 Price: $15.99

NEIMAN MARCUS USES SMILE FOR TRAINING

Neiman Marcus provides exceptional customer service. You can too. Let Smile be your trainer!

SMILE IS A 60-MINUTE CRASH COURSE IN CUSTOMER SERVICE AND SALES. Quick and easy to read with no wasted words. Neiman Marcus uses Smile for training and you can too. BancorpSouth, Henry Ford Hospital, Edge Hosting, and many other businesses use Smile. In the spirit of books like the One Minute Manager, Smile can be read in 60 minutes or less.

Have you heard this story? Neiman Marcus is a luxury department store that sells fine clothing, gifts and accessories, and does not dabble in automotive goods, but when a customer in Alaska brought back tires he had purchased from a store that previously occupied Neiman Marcus’ current space, the Neiman Marcus representative took the tires back.

Using the unique "back to the basics" formula outlined in Smile: Sell More with Amazing Customer Service, Neiman Marcus is able to provide a customer experience that keeps people coming back time and again. This book provides an actionable framework to quickly and easily train yourself and your staff to delight customers in less time than it takes to watch a sitcom. Take a look for yourself - Read the Introduction.
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Why This Book? The Perfect Employee Training Handbook

The advantage this book has over others is that it's quick and easy to read. This means: 1) you and your staff will actually read it and 2) you can start today.

Out of all of the customer service books I have ever read this is absolutely the BEST to give to ALL of your employees as a good, solid, fundamental book ''handbook'' and how to deliver it well.
John Spence

TOP 100 BUSINESS THOUGHT LEADER IN AMERICA, AUTHOR OF AWESOMELY SIMPLE

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THE ESSENTIAL 60-MINUTE CRASH COURSE IN CUSTOMER SERVICE AND SALES

Award-winning author Kirt Manecke offers the same powerful tips and techniques that he has provided to customer service giants such as Neiman Marcus, BancorpSouth, and Edge Hosting. Packed with invaluable tips and advice, Smile's simple, practical approach will help you sell more, starting today. A quick, 60-minute read, it could easily be the best gift you ever give yourself or your employees.

customer-service-handbook-indie-winner-seal"We have started an 'evidence' book full of positive customer feedback. Since we read Smile as a team, our evidence book has exploded."
-Thad Szott, Thad Szott Auto Group

GIVE EACH OF YOUR STAFF A COPY OF SMILE AND THEY WILL PAY IT FORWARD TO YOUR CUSTOMERS

You and your staff can read straight through or consult the Table of Contents to find the tips you most need to work on. If you're using this sales and training book to train new employees or current staff, choose one or two concepts to highlight and practice each day or each week - it's easy to implement!!

Save Money on Expensive Seminars

customer-service-handbook-sixty-minute-crash-courseSmile is simple, short and effective so your company can use the book in place of seminars and workshops. Workshops and seminars are great, but let's face it: many front line employees who deal with customers do not get the chance to attend them either due to time or cost, or the fact that you need them working that day.

Here's one example, told by author Kirt Manecke: "A local teacher, Sharon, was filling in for a gift shop owner away on vacation. Sharon had never worked retail before, but read Smile.

Some customers walked in and Sharon asked, 'How can I help you?' After the customers left, I exclaimed, 'That's incredible that you asked 'How can I help you?' instead of 'Can I help you?', which can easily be answered with 'No.'"

Sharon said, 'I learned that from your book! In fact, I learned a lot of other valuable techniques from your book that I am using everyday here.'

She gave me the thumbs up and said 'It works! Good job!'"

Even if you attend a seminar or workshop, Smile can be used as refresher after the event, and to cover many items the seminar did not.

Starter Kits

Let Smile be Your Trainer! Quickly and Easily Turn Customers into Lifelong Fans.

Smile Training Kit: 5 Books

Just $79.95 (plus shipping, sales tax)!
A $99.95 value. Save $20.00!

Includes:
  • Five copies of Smile: Sell More with Amazing Customer Service
  • FREE FOR A LIMITED TIME! Smile: The Training Guide (PDF) - a $20 value (e-mailed to you upon purchase)
  • Perfect for the small business or nonprofit
  • Increase your sales or donations TODAY
  • Give your staff the confidence and words to succeed
Price: $79.95

SMILE Training Kit: 12 Books

Just $179.95 (plus sales tax)!
A $237.00 value. Save $57.00!

Includes:
  • Ten copies of Smile: Sell More with Amazing Customer Service
  • TWO FREE BONUS BOOK, for a total of 12 books!
  • Smile: The Training Guide softcover - a $24.95 value
  • 12 Smile Secret Amazing Customer Service Tips Bookmarks
  • Getting Started Tips
  • Boost confidence and revenue starting TODAY
  • FREE shipping (lower 48 states, United States)
Price: $179.95

30-Day-Money-Back-Guarantee

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TEACHERS: BRING SMILE INTO YOUR CLASSROOMS

Ensure your students succeed. A Teachers' Choice Award winner, Smile will help your students prepare for a job, or get a head start in their career. Perfect for DECA, VEI, business, retail, customer service, marketing, and sales courses, and your school store. Michigan Marketing Teacher of the Year Nathan Oake uses Smile (Hartland High School) and you can too! Also ideal for special education, adult back to work programs, and autism centers. Lexile: 990L

customer-service-handbook-teachers-choice-award-sealNew research from Harvard University says social skills are the TOP factor in getting a job. Smile is packed full of social skills and job skills.

Smile is the perfect supplement book for your classroom. Popular with CTE (Career and Technical Education) teachers. Read this glowing Teacher evaluation of Smile from Learning Magazine and the Teachers' Choice Awards. Learn about Classroom Packs.

Smile can also be used with staff and administrators for professional development to improve customer service inside the school.

New! Teaching Guide


Perfect for high schools, colleges, back to work and business/ entrepreneurial programs.

FREE PDF Teaching Guide with your purchase of a classroom pack(s). Learn about the Teaching Guide.

It works for them, and it can work for you, too.

The ideal customer service handbook, Smile ensures you do all the little things right TODAY to keep your customers coming back time for more.

LET SMILE BE YOUR TRAINER!

Enjoy the short video trailer below for the amazing customer service handbook Smile.

''i'D PAY $100.00 FOR THIS BOOK!''

A Greektown restaurant owner's wife purchased one copy of Smile at a local gift store to give to her husband because he was going to fire three of his waitresses for being rude to customers. The wife came back two weeks later, said her husband loves the book and purchased three more copies.

Two weeks later the wife told the gift shop owner that after reading the book the three waitresses have dramatically improved their customer service skills and her husband no longer needs to fire them. Just that morning a customer came in for breakfast, and just before leaving, gave the waitress a hug and a $20 tip, the largest tip the waitress has ever received for breakfast! THE WIFE EXCLAIMED, "I'D PAY $100.00 FOR THIS BOOK!" Smile works!

RAVING BOOK REVIEW

Read the following review on Smile from John Spence, a Top 100 Business Thought Leader in America: Customer Service: It Will Save Or Kill Your Business

Who Should Read This Book

If you work with people on a regular basis - in person, on the phone, online, or via written correspondence, this book is for you. If you work in sales, if you own or run a business or nonprofit or work for a government agency, if you regularly or periodically communicate with clients or customers, if you provide any type of service, dispense information, or resolve complaints - in all of these cases and more, this book is for you.

THIS BOOK IS PERFECT FOR

  • Sales, customer service, and other professionals looking to succeed and advance their careers
  • Employers and managers seeking a powerful, cost-effective training resource to improve customer service and increase sales
  • Retailers looking to thrive and profit
  • Auto dealers, restaurants, resorts, hotels, motels, bed and breakfasts, and others
  • Teachers preparing students for a job-give students a head start in their career! Teachers can also use Smile for professional development
  • Downtowns and tourist regions looking to grow and compete effectively against big box stores
  • Young people entering the job market for the first time
  • Special education teachers teaching students with special needs and autism
  • Autism centers for work skills and life skills training, and to train BCBAs making home visits
  • Hospitals, medical staff, and doctor and dentist offices
  • Government and municipalities
  • People switching jobs
  • Nonprofit staff, boards, and volunteers
  • Businesses of all sizes
  • Students in high school and college
  • High school teachers and college professors teaching DECA, VEI, business, retail, customer service, marketing, sales and entrepreneur courses. Perfect for your school retail store!
  • Churches
  • Anyone who works with the public
  • Back to work programs for adults
  • Featured in STORES Magazine

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    The National Retail Federation features Smile in the article, "Smile, and the World Shops with You".
    View the article.

    "Very simple, very effective. It (Smile) helps me create the environment I want for my employees and customers."
    -Ken Snook, owner,  Colasanti’s Market, Highland, MI, featured in STORES Magazine article
  • Uncomfortable with Selling?

    Smile includes sales tips to help you if you are one of the many employees who are uncomfortable with or afraid of selling or fundraising or who simply don’t have a lot of experience or training in sales. The tips and techniques presented here will help you listen, ask the right questions, and sell products like a professional. Even seasoned salespeople will find tips and tricks in this customer service book that will make them more effective and successful. Perfect for nonprofit boards and staff too!

  • Smile is for You: Boost Confidence

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    Think your staff won’t read Smile? Think again! Smile was painstakingly written with no wasted words and tested and rewritten over and over until employees, upon being handed the book, exclaimed, “I can read this!” Smile gives employees the confidence and words to succeed.

    With it’s positive message, sections just 1-3 pages long, large easy to read headlines, short paragraphs, and minimal words, Smile is quick, easy and fun to read. If you’re shy, this book will give you the confidence you need to succeed.

    "Manecke reminds us that these simple manners are essential to any company's bottom line and shows how to implement them in a purposeful, effective way. Star Rating: 5 out of 5." -San Francisco Book Review

  • BUY SMILE IN BULK

    Quantity bulk rates are available for fund-raising, premiums, training, associations and corporate giving. The bulk rate discount price is automatically applied at checkcout.
     

    Special Bulk Rate Discounts
    25-49 Books: 10% discount: $14.39 per book
    50-99 Books: 20% discount: $12.79 per book
    100-249 Books: 30% discount: $11.19 per book
    250-500 Books: 40% discount: $9.59 per book
     
    Shipping and handling charges and applicable sales tax will be applied at checkout. If you desire more than 500 books please contact Kirt at Kirt@SmiletheBook.com or 248-685-0483 for pricing.

  • SOFT COVER

    Smile: Sell More with Amazing Customer Service

    Soft cover. 106 pages. ISBN 978-0-9850762-3-8
    $15.99

  • EBOOK

    Also available in eBook format for Kindle, Nook and iPad, iPhone or iPod touch (with free Kindle app).
  • JOB SKILLS TRAINING FOR ADULTS WITH AUTISM, SPECIAL NEEDS

    job-skills-training-autism-customer-service-handbook
    Smile is perfect for adults with autism transitioning to a job. A crash course in people skills, and job skills, Smile teaches the important little job skills employers and customers love: Smiling at customers and greeting them properly; Saying "Please" and "Thank you"; how to make a friend; using effective body language; dress for success; and much more. All in a quick and easy to read 60-minute crash course!

    A 6th grade reading level, Smile is practical, easy to read, and effective. Smile is ideal for adults with special needs who need to learn job skills. New research from Harvard University says social skills are the TOP factor in getting a job. Smile is packed full of social skills and job skills.

Giving Back, Investing in a Better World

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1% of the sales of Smile is donated to animal welfare.

Proudly

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