The images, news releases, sample book review, sample Q & A, book excerpts, and book trailer videos in this press kit may be used in newspapers, magazines, blogs, and other media for stories about this book without written permission.
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Book Front Cover High Res. and Low Res. (top row).
Author Kirt Manecke (2nd, 3rd rows). Dog in photo is Kirt's adopted dog Ozzie.
Kirt Manecke is an award-winning author, and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers. A former owner of an award-winning specialty store, he lives in Milford, Michigan.
His book Smile: Sell More with Amazing Customer Service is the winner of eight awards, and his book Smile & Succeed for Teens: Must-Know People Skills for Today's Wired World is the winner of two awards. Learn more about Kirt here.
The essential 60-minute crash course in customer service and sales. Winner of 8 awards, including Foreword Book of the Year Award, SMIILE is the quick and easy way to train your staff to delight customers and sell more, starting TODAY.
Available in eBook format for Kindle, Nook and iPad, iPhone or iPod touch (with free Kindle app), and Kindle for PC and Nook for PC to read on your PC.
A must-read for employers and employees everywhere!
I read your book cover-to-cover yesterday. Really good stuff, AND it took me around 45 minutes. Great lessons, lots of wisdom, engagingly written, beautifully produced, exceptionally unintimidating, and most importantly, easy for anyone (from novice employees to seasoned folks) to get through fast. In our moving-at-the speed-of-light world, a book like this is a true gift for any service business looking to easily separate themselves from the herd.
Fantastic book! Every teen should have this as mandatory reading in their repertoire of social tools. Too many teens have no idea of social interaction without a keyboard. Technology has left, in its wake, a generation of folks who cannot function without a keypad in their hands. Mr. Manecke brings to the teen level a set of skills and actions that have almost vanished from a teen’s personality. “Look them in the eye”, a “firm handshake, and even the taken for granted “please and thank you” are just a few of the points that seem to be fading away with teenagers. I’ve used this book with my own grandchildren and was frankly shocked at their surprise that all this positive behavior not only exists but can enhance a person’s everyday life. Many of the teachers I work with in the upper elementary level are now using this book as part of their own curriculums and the results are both immediate and noticeable. The illustrations are excellent. It is long enough to be thorough and complete, but not so long that it loses the reader. The people skills are spot on and can be applied to anything from social interaction to job interviews, to the written word. Five stars is not enough to do this book justice!!!! I highly recommend it to parents, educators, even grandparents. Thanks so much Mr. Manecke!
Before you send your teen out to find a first job, be sure he reads this book! The best thing about this book is that my teenager actually read it. Several things about this book made it “teen readable.” It is not too long (120 pages), the font is not too small and there are clever sketches and drawings every few pages. Have your teen get a job this summer, but before you send him out, have him sit down for a couple of hours and read this book.
Every receptionist in America should have this book.
Smile and Succeed for Teens can be considered as a How to Win Friends and Influence People guide for teenagers…Kids who implement the tips in Smile and Succeed for Teens will stand above all the rest…If our schools don’t teach these skills, then it’s imperative we provide our kids with other means to learn them…Teens who practice these winning strategies will form positive, professional habits that will set them apart from many of their peers.
I donate one percent of sales of Smile: Sell More with Amazing Customer Service to animal welfare. Learn more about our Causes.