Are you thinking about self-publishing a book but have no idea where to start? Award-winning author, book publishing and marketing expert Kirt Manecke will help you with self-publishing, marketing, sales, Amazon, public relations and more.
In a one-hour telephone consultation Kirt will answer your questions and help make your book a success. Email your questions in advance and Kirt will have tips and answers to your questions ready when you call.
Skyrocket your donations! Kirt provides personalized fundraising services based on your needs.< Obtain corporate sponsors
Please contact Kirt Manecke at Kirt@SmiletheBook.com or at 248-685-0483 if you have any questions and to arrange the date and time of your consultation. All fees are to be paid in advance by check, cash or credit card.
"It takes years to get a customer or donor, and seconds to lose one. I look forward to helping you stop losing customers or donors and start surprising and delighting your customers to keep them coming back for more." Kirt Manecke
Great for us volunteers, but everyone in service should read! I volunteer for a large, national non-profit, and found this book great reading. Most of us volunteers are not “professional” fund raisers or PR people — we are just ordinary people with day jobs who volunteer for causes that we are passionate about. This book gives great tips that are useful when interacting with our clients, donors, and community groups.
However, everyone in a customer service postion should read Smile! Every story I have ever told about receiveing great customer service, I can find a section in this book that illustrates it. For example, there is a florist where my mom lives who knows me by name, so she gets all of my business — calling a customer by name is in Chapter 2 of Smile.
Similarly, every story I have ever told about horrible customer service, you can find where they were violating the recommendations from Smile, such as not knowing the products they sell (what good is a saleperson who doesn’t know their products?). I am tempted to buy extra copies to give to people who have not learned these lessons, “here, this is for you, please read the whole book, but especially page 38 on not making the customer wait.
I highly recommend this book!
I highly recommend Smile to everyone working in education! I keep Smile on my desk and refer to it every day. Smile helped me improve my customer service techniques, including not having my cell phone out, making eye contact and smiling when I walk down the halls, making sure I connect with everyone in the building and say “Good morning or good afternoon!”
The book is effective as I am not the best with eye contact.
Move over Peter Glenn as you sit in Customer
Service heaven, someone is channeling you.
Excellent advice for today’s wired teen. Face-to-face communication seems to be a lost art amongst today’s technology-wired generation. Yet communications skills are vital for building relationships and landing and keeping a job. Smile & Succeed for Teens is a concise guide that instructs teenagers on what to do and what not to do to be approachable and successful. At 120 pages, it’s just the right length for teens who are used to fast-paced information. The text is broken up with cartoon sketches, bullet points, and quotes to make it visually interesting and teen-friendly. Topics include manners, body language, interview tips, and being a good employee.
Smile & Succeed for Teens is a must read for teens getting ready to enter the work force. The information would also be helpful for adults who could use a brush-up on good communication skills. Highly recommended.
This book is a home run. As a father and businessman I strongly recommend this book. It’s great to watch my 12 year old daughter practice the skills she’s learned from the book, such as having a good handshake and making eye contact. It’s so fun to have conversations about what she notices when we go to different businesses. I know it has helped her to prepare for success by learning skills that she can use in school, and work, when she’s old enough. The book helps to teach skills that might not have sunk in so easily if they were coming straight from me.
The book has also enhanced my employee training and saved me time for those employees with little or no customer service experience. It should be required reading.