Manecke’s award-winning book delivers just the right dose of customer-friendly medicine to help your store get back into stellar service shape… Yet you alone reading it is not enough. Make your whole team of store support read Smile: Sell More With Amazing Customer Service!

Retail Minded magazine

If you deal with people, regardless of industry or setting, for profit or non-profit, you need the skills in this book.

Marilyn Suttle and Lori Jo Vest

Authors, Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

This book is phenomenal

BECKY FERGUSON

mother of four

I learned how not smiling can affect me. I am glad I read it.

ANGELINA

teenager

A little gem of a book that all teens should read. Details common sense hints to help teens gain the people skills they need to get and keep a job, as well as succeed in school settings. The layout is pleasing and easy to read. Wish I’d have had it when my children were teens!

EUGENE HYNES

father

I am a high school teacher and I’m always on the lookout for something that will actually help teens. I have little interest in books that appeal to teachers but have no appeal to the students. This book has that appeal. What I like about the book is that Kirt Manecke never put in a lot of the padding you see in most books on the subject. Kirt gets right to the point. I can tell you that teenagers want to get to the point quickly and this book does just that. While a teen might not encounter everything in the book, Manecke makes sure that everything is at your fingertips. I can recommend this book to parents of youngsters who are, or who will soon be, teenagers. I can also recommend it to my teaching colleagues who are looking for a perfect structure for a class that will really help teens.

MARK ACKLEY

high school teacher, CA