Colleen Kilpatrick: Secrets to skyrocket your trade show sales

Discover how to improve your customer service and increase sales at trade shows. Marketing coach and customer retention specialist Colleen Kilpatrick explains how in the short video below (scroll down page) about her workshop. Colleen Kilpatrick: Sure-Fire Tips for Successful Expo Exhibiting Sure-Fire Tips for Successful Expo Exhibiting is a workshop given by Milford resident ... Read More

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Good customer service is good business: American Express

According to the press release by American Express, “Good Service is Good Business“, seven in ten Americans (70%) are willing to spend an average of 13% more with companies they believe provide excellent customer service. 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience. ... Read More

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Tom Peters: EXCELLENCE: It Can Happen Anywhere

Tom Peters, one of my favorite authors (I own most of his books!) and a management guru, talks about customer service and Wegmans grocery stores in the short video below. Video Link EXCELLENCE: It Can Happen Anywhere About Tom Peters From his website: “Fortune magazine called Tom Peters the “Ur-guru” of management (he doesn’t know what ... Read More

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break-the-chain

As 1% of the proceeds from my book sales are donated to animal welfare, I want to let you know about this: Bob Barker, host of the popular TV game show, “The Price is Right”, and CSI star Jorja Fox, testified on Capitol Hill last week to put an end to what can only be ... Read More

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