Customer service is really quite simple. Alex sums it up: “Do unto your customers as you want to be treated when you’re a customer.” I couldn’t agree more!
In the article, Alex writes, “Do you like it when a promised delivery date comes and goes without receiving the good or service you require? No? Then why aren’t you delivering on time?”
Alex sums up amazing customer service perfectly.
Do you agree with Alex’s golden rule of customer service?
Kirt Manecke is the author of the award-winning books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. Learn more on Kirt’s website.