Jessica (in photo) is a team member at Casa De Amici gift shop inside Colasanti’s Market, Highland, MI. She is a superstar, engaged employee. Jessica greets every customer with a welcoming smile and an enthusiastic “Hello!”.
Employee engagement statistics are shockingly poor. Are your employees engaged? Think again. View the video and article “Are companies that value employees more successful?” from CBS Sunday Morning. It offers great (and profitable!) insight on employee engagement.
Here’s the update on employee engagement statistics: According to a Gallup study, only 3 out of 10 workers are engaged — meaning committed to or enthusiastic about their work. Gallup estimates that actively-disengaged employees cost U.S. business up to $550 billion a year in lost productivity.
“The most important way to have people engaged in their jobs is to make sure that you’ve done a good job of hiring people in the first place,” said Robert Pasin, head of Radio Flyer, Inc. He is so right! Hire for attitude, train for skill. That’s the method I used in my award-winning specialty retail store. It worked wonders.
My favorite place to experience fully engaged employees? Zingerman’s Deli in Ann Arbor. Visit this amazing business and you will see what I mean. Employee engagement statistics are way up here.
You can’t afford actively disengaged employees. You may have a lot of them! You need to hire right, invest in training, and manage like a rock star.
Learn more in the article “Are companies that value employees more successful?“.
View the shocking infographic below (click on the image below to enlarge). Then start hiring smarter, training, and managing better.
What are some tips you can offer to improve employee engagement statistics?
Kirt Manecke is the author of the award-winning books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. To be certain your staff fully engages with customers be sure to check out Kirt’s books on his website.