My new customer service training guide, The Training Guide for Smile: Sell More with Amazing Customer Service, will help you quickly and easily train staff. This is the Training Guide for my award-winning book, Smile: Sell More with Amazing Service. This customer service Training Guide makes it easy for business owners, managers and other leaders to provide customer service and sales skills training to their staff.
This customer service Training Guide (PDF, $19.95) is for businesses and nonprofits. At just eight effective pages, it’s quick and easy to use, just like the book. Complete with exercises.
Winner of 8 awards, my book Smile: Sell More with Amazing Customer Service is the essential 60-minute crash course in customer service and sales. This customer service Training Guide makes it even easier to use my book Smile for training.
“A customer walks into your business. You are the only staff person on duty and you are helping another customer. What should you do?”
“A customer asks you a question. You don’t know the answer. How do you respond?”
The above are just two examples of the 10 basic customer scenarios included in this extremely short yet critically valuable training guide.
Six very short exercises help you train your staff on the fundamentals.
You’re busy. You don’t have time for a long training program. You need something lightning quick and super easy. This customer service Training Guides is complete with a self-assessment test, role-playing, mystery shopping and more. A crash course – just like the book!
Help your employees quickly and easily apply the techniques in the book Smile: Sell More with Amazing Customer Service. Quickly improve your customer service and increase sales or donations, TODAY! Use the exercises during meetings, one-on-one training, in role playing, and in informal staff sessions to give your employees the opportunity to practice customer service and sales techniques before they hit the sales floor.
This customer service Training Guides is FREE for a LIMITED time with your bulk order of 25+ books!
Kirt Manecke is the author of the award-winning customer service and sales training books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. Learn how to improve your customer service and sales and about Kirt on his website.