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09
Feb

Customer service tip of the day: “You’re welcome” NOT “No problem”

customer-service-tip-of-the-day
Customer service tip of the day.

Customer service tip of the day: When a customer says “Thank you”, smile and say “You’re welcome”. Never say, “No problem”. And never answer with “Yep” either.

Customer Service Tip of the Day

Answering with anything other than “You’re welcome” is disrespectful to your customers.

I encounter “No problem”, “Yep”, or “Uh-huh” all the time after I say “Thank you”. I immediately think two things: 1. Poor hiring by the business. 2. No training. Then I try to avoid these business because as a consumer, I have a choice where I want to spend my hard earned money. And I want to spend it with a business that has it together and trains their staff and appreciates my business.

Always follow the Golden Rule: Treat others how you want to be treated. This means that you always treat customers with the utmost respect. This also means that you train your staff properly and hire people who actually care.

Customer Service Quotes that Support the Golden Rule

“Southwest Airlines is successful because the company understands it’s a customer service company. It also happens to be an airline.”
Harvey Mackay

“Here is the simple but powerful rule… always give people more than they expect to get.”
Nelson Boswell

“There are no traffic jams along the extra mile.”
Roger Staubach

“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”
Steve Jobs, Apple

Is hearing “No problem” driving you crazy? Do you have your own customer service tip of the day? Please comment.

Kirt Manecke is the author of the award-winning books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. Learn more about Kirt on his website.

Posted by Kirt Manecke | 4 Comments
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4 thoughts on “Customer service tip of the day: “You’re welcome” NOT “No problem””

  1. Nothing WRONG with “No problem” but in most cases you are selling yourself short! Someone is taking the time to recognize that you have taken time out of your day to help them. They are acknowledging that you have gone the extra mile. Saying “no problem” downplays your involvement and that person’s importance to you, while “you’re welcome” implies that it was a pleasure to help them. It’s just nicer!

    1. Karleen,

      Thank you for your comment. I will add that “No problem”, when said to a customer in response to them saying, “Thank you”, almost insinuates that the employee’s actions “were not a problem”, when in fact the employee should be making sure the customer knows that the employee is happy to help them. “No problem” has no place in business.

      1. Thank you! For writing this. The proper response to “Thank you” is the first thing I teach new employees, right after proper hand washing. “No problem” is disrespectful when spoken to a customer.

        1. Hello Betsy,
          You are welcome. That’s wonderful that you teach your new employees this, and hand washing too. I agree. “No problem” is disrespectful and it’s surprising how often I hear this in businesses. Thank you again Betsy. Kirt

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