Customer service tip of the day: When a customer says “Thank you”, smile and say “You’re welcome”. Never say, “No problem”. And never answer with “Yep” either.
Answering with anything other than “You’re welcome” is disrespectful to your customers.
I encounter “No problem”, “Yep”, or “Uh-huh” all the time after I say “Thank you”. I immediately think two things: 1. Poor hiring by the business. 2. No training. Then I try to avoid these business because as a consumer, I have a choice where I want to spend my hard earned money. And I want to spend it with a business that has it together and trains their staff and appreciates my business.
Always follow the Golden Rule: Treat others how you want to be treated. This means that you always treat customers with the utmost respect. This also means that you train your staff properly and hire people who actually care.
“Southwest Airlines is successful because the company understands it’s a customer service company. It also happens to be an airline.”
“Here is the simple but powerful rule… always give people more than they expect to get.”
“There are no traffic jams along the extra mile.”
“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”
Steve Jobs, Apple
Is hearing “No problem” driving you crazy? Do you have your own customer service tip of the day? Please comment.
Kirt Manecke is the author of the award-winning books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. Learn more about Kirt on his website.