I had the pleasure of meeting Jack Lang, Sales Manager for Fish Window Cleaning Company in Southfield, MI. Jack purchased my book Smile: Sell More with Amazing Customer Service from my website last Friday. He read it over the weekend then called to tell me he wanted to order three more copies. He also gave Smile a glowing customer service testimonial.
I met Jack at my local dealer, Main Street Art in downtown Milford, MI, where Jack purchased three autographed copies of Smile for training and corporate gifts.
Jack offered this very nice customer service testimonial for my book:
“SMILE, simply blew me away. It is a must read for anyone intent on improving their business. There are so many simple ideas in this book that we all know are effective, but, somehow, fail to use. Why? Think about this item in the book: 80 percent of companies believe they provide great customer service, but only 8 percent of their clients agree. WOW!
Time to put away our egos and concentrate on our most valuable asset: our customer. This book should not be put on a shelf, but rather, carried daily, as a manual, to be reviewed and shared. Thanks, Kirt.”
Thank you Jack. You “get it” when it comes to friendly customer service and sales. I look forward to seeing you again soon and learning about your progress with Smile.
From their website: “Fish Window Cleaning has grown to be the world’s largest window cleaning company with more than 250 franchise territories in 43 states, yet we still maintain the traditional values we were founded on. We will always treat every customer as though they are our only customer.
Mike Merrick founded Fish Window Cleaning in January 1978. Based on growing demand and his success, Mike realized there was a need for this service in other markets. He used his 20 years of experience to create the Fish Window Cleaning franchise system. In 1998, the first FISH franchise opened in Tampa, FL.”
What do you think of Jack’s customer service testimonial for Smile?
Kirt Manecke is the author of the award-winning books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. Learn more about Kirt on his website.