I walked into the Boston Store Visitor Center in the Cuyahoga Valley National Park (OH) and was surprised by one employee’s expert customer service skills. It was early Sunday morning at 8am, just when the store opened.
This was my first visit to this amazing park. Interpretive Park Ranger Ashley Farinacci greeted me with a warm smile and friendly hello. It was early. She may have been tired from a crazy busy Saturday the day before, but didn’t show it.
Ashley is amazing. She is the type of employee you can build a successful business around. Or in this case, create a visitor center where visitors go away happy, well-informed, and tell all their friends.
Ashley engaged me with questions the listened. I told her I was interested in hiking and she recommended some trails. She went the extra mile and dug into her file cabinet to get me the proper trail maps.
Ashley’s secret? She is friendly and she cares. She seems to love her job. It’s a simple formula for success really.
If this wasn’t enough, when I met Ashley’s manager, Margaret Adams, she greeted me with a big smile and friendly hello. Margaret is another customer service superstar! She smiled throughout our conversation and told me “they are all about customer service.” She was a delight to talk with.
All businesses can learn from Ashley and Margaret. Here are the takeaways to improve your businesses customer service skills:
Learn customer service skills for success in Kirt Manecke’s award-winning books Smile: Sell More with Amazing Customer Service and Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. Learn more about Kirt on his website.