Clean restrooms; Customer service 101. They are a sign of a well-run business. Dirty restrooms, quite the opposite.
Recently I spoke with Steve Brown of American Fireplace in Ferndale, Michigan. Steve exudes amazing customer service! He told me, “Kirt, we clean our restrooms every time a customer finishes using them.” Now that’s how to do it!
Steve is an inspiration. If every business followed his lead, there would be so many more happy customers in the world. It’s called customer service 101, and many businesses get it all wrong.
Learn more about the importance of clean restrooms-customer service 101-in the article, “The Impact of a Clean Restroom on Business“.
I was in a Barnes and Noble bookstore the other day in Northville, MI. Guess what I noticed? Clean restrooms! It reflects on the entire store experience. If a businesses has dirty restrooms, you tend to wonder what else they are doing wrong.
When I owned a specialty retail store we’d check the restrooms once an hour and always clean them at least once a day at the end of the day. This type of attention to detail is pretty simple and easy to do. So why don’t more businesses keep their restrooms clean? It beats me.
Perhaps they don’t think it’s a big deal. But it is! I highly suspect that the businesses with dirty restrooms experience a decrease in sales and revenue.
What do you do in your business to provide customer service 101? Please comment and let us know.
Kirt Manecke is the author of the award-winning books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. Learn more about customer service 101 and Kirt on his website.