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Customer Experience Impact Report: Stop losing customers


Greg Gianforte of RightNow talks about key findings in the 2010 Customer Experience Impact Report in the video below. Watch for the “82%” statistic-it’s frightening! This statistic gives you the opportunity to capitalize on others’ mistakes and attract new customers simply by having good customer service.

Video Link
2010 Customer Experience Impact Report

Customer Experience Impact Report

Read the full report: “Customer Experience Report NORTH AMERICA 2010” (PDF)

What are you doing with your customer service to avoid losing customers?

Kirt Manecke is the author of the award-winning books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. Learn more on Kirt’s website.

Posted by Kirt Manecke | 0 Comment
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