Greg Gianforte of RightNow talks about key findings in the 2010 Customer Experience Impact Report in the video below. Watch for the “82%” statistic-it’s frightening! This statistic gives you the opportunity to capitalize on others’ mistakes and attract new customers simply by having good customer service.
2010 Customer Experience Impact Report
Read the full report: “Customer Experience Report NORTH AMERICA 2010” (PDF)
What are you doing with your customer service to avoid losing customers?
Kirt Manecke is the author of the award-winning books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. Learn more on Kirt’s website.