Happy customers will bring you more customers, if you provide them with amazing customer service and friendly sales people. This is how you create customers for life.
“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”
“Make a customer, not a sale.”
“Your customer doesn’t care how much you know until they know how much you care.”
“Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.”
Shep Hyken, Customer Service Expert and New York Times bestselling Author
“Being on par in terms of price and quality only gets you into the game. Service wins the game.”
“You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.”
“Every great business is built on friendship.”
“Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.”
Stew Leonard, CEO Stew Leonard’s
And my own: “Instead of saying no, figure out a way to say yes!”
Create customers for life with these customer service tips.
Please comment and share customer service tips you have to create customers for life.
Kirt Manecke is the author of the award-winning books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World that help you create customers for life. Learn more on his website.