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Social Skills for Gifted Students

A Case for Using Smile & Succeed for Teens by Kirt Manecke with Identified Gifted Teens Smile & Succeed for Teens by Kirt Manecke is a great resource for use with identified gifted students. Gifted students often have unique capabilities and challenges. Social skills for gifted students are important because this is one skill that ... Read More

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Hotel Customer Service Training Example

Hotel customer service training is needed at many hotels. I’ve noticed that some hotel employees are poorly trained and not delivering basic customer service. One exception is a wonderful employee, Telakia Martin, who works the front desk at the Fairfield Inn in Fenton, Michigan. Telakia greeted me with a warm smile and a friendly “Hello”. ... Read More

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Why Soft Skills Matter According to Google

Soft skills matter, a LOT! According to Google, in the article. “The surprising thing Google learned about its employees — and what it means for today’s students”, soft skills are the most important skills. Why Soft Skills Matter According to the article, “The seven top characteristics of success at Google are all soft skills: being ... Read More

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What Your Business Can Learn From Kayla

When was the last time you were greeted with enthusiasm and a huge smile by an employee in a business? Can you remember actually feeling happy because of a delightful customer service experience? Poor customer service seems to be the norm today. Customers are often nicer than the staff. One exception is at Captain Joe’s ... Read More

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How to greet your customers to make them smile

I’m amazed. Not in a good way. The past year I’ve visited restaurants, hotels, bed and breakfasts, fast-food establishments, car dealerships, grocery stores, retail stores, dentist and doctor’s offices, service businesses, schools, and many other establishments. Except for one or two rare exceptions, they all have one thing in common:  They fail from the very ... Read More

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Little Free Library-Michigan-Canal Street: A Magical Place

The Little Free Library on Canal Street in downtown Milford, Michigan is a gem. Started by my good friend Colleen Kilpatrick, it’s a colorful, little neighborhood library where books are shared, neighbors meet, conversations start and friendships begin. Note: The photo above is the amazing SendOutCard’s thank you card Colleen mailed me (along with some ... Read More

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Social skills training for teens: Smile & Succeed for Teens wins Teachers’ Choice Award

Smile & Succeed for Teens has been awarded Learning Magazine 2016 Teachers’ Choice Award for the Classroom. Social skills training for teens is made easy in this crash course book. A Teaching Guide is also available to make social skills training for teens even easier! Social Skills Training for Teens Smile & Succeed for Teens ... Read More

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Customer service skills training program: Quick and Effective

If you’re looking for a customer service skills training program, check out the new SMILE Training Kit! Poor Customer Service Costs US Businesses an Estimated $83 Billion a Year. While 80% of companies think they’re providing superior customer service, their customers say only 8% are hitting the mark. The SMILE Training Kit customer service skills ... Read More

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Character development for teens: Critical 21st century skills

Character development for teens is paramount and part of the 21st century skills schools are teaching. Good communication skills are among the top skills companies look for when hiring. Employers everywhere are saying that young people lack these critical people skills to be successful on the job. Character Development for Teens: Important 21st Century Skills ... Read More

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Animal shelter volunteer work for kids: Top skills to shine

Animal shelter volunteer work for kids is important. Kids learn responsibility and a respect for animals. It’s the perfect place to master face-to-face communication skills. Animal Shelter Volunteer Work for Kids In the article, “Teen volunteers keep Longmont Humane Society thriving“, Emily Ingram, head of the volunteer program, says, “We could not do the job ... Read More

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