Buy Now
Menu

Blog

Hotel Customer Service Training Example

Hotel customer service training is needed at many hotels. I’ve noticed that some hotel employees are poorly trained and not delivering basic customer service. One exception is a wonderful employee, Telakia Martin, who works the front desk at the Fairfield Inn in Fenton, Michigan. Telakia greeted me with a warm smile and a friendly “Hello”. ... Read More

Posted by Kirt Manecke | 0 Comment
Facebook Twitter Google+
Training New Employees with Customer Service in Mind

Are you hiring one or more new employees to join your company? If so, then employee onboarding and training are likely the first things that come to mind. But the question remains – does your new employee hiring routine include training beyond how the cashier software works or how to clean the counters at the ... Read More

Posted by Kirt Manecke | 0 Comment
Facebook Twitter Google+
The Quickest Way to Improve Your Customer Service

The quickest way to improve your customer service? Smile. That’s right. Whether in person, or on the phone (your smile “shines through” the phone line), your smile will, as they say, light up the room. How many times have you experienced an uncaring employee, whether in person or on the phone, who seemed indifferent and ... Read More

Posted by Kirt Manecke | 0 Comment
Facebook Twitter Google+
SUBSCRIBE BY EMAIL & Get the blog in your inbox.