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Good customer service is good business: American Express

According to the press release by American Express, “Good Service is Good Business“, seven in ten Americans (70%) are willing to spend an average of 13% more with companies they believe provide excellent customer service. 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience. ... Read More

Posted by Kirt Manecke | 0 Comment
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Tom Peters: EXCELLENCE: It Can Happen Anywhere

Tom Peters, one of my favorite authors (I own most of his books!) and a management guru, talks about customer service and Wegmans grocery stores in the short video below. Video Link EXCELLENCE: It Can Happen Anywhere About Tom Peters From his website: “Fortune magazine called Tom Peters the “Ur-guru” of management (he doesn’t know what ... Read More

Posted by Kirt Manecke | 0 Comment
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