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Backgrounder: History

Solid Press, LLC
Solid Press, LLC was started in 2012 and is located in Milford, MI.

The Book Smile:
Sell More with Amazing Customer Service is the winner of 8 awards. SMILE is a 60-minute crash course in customer service and sales. Available as a softcover and ebook (Nook, Kindle, and iPad using Kindle app.).

1% of the sales of the book is donated to animal welfare.

Why this Book?
Award-winning author Kirt Manecke wrote the book on customer service, Smile: Sell More with Amazing Customer Service, after noticing that poor customer service and sales seemed to the norm in many businesses. Kirt is providing businesses and employees with a quick, easy to read book that teaches the critical and simple training so lacking in many businesses.

According to American Express’s press release, “Good Service is Good Business“, seven in ten Americans (70%) are willing to spend an average of 13% more with companies they believe provide excellent customer service. 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience.
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