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Buy The Training Guide

Now you can buy Smile: The Training Guide in a convenient PDF form. Just $19.95.

Smile: The Training Guide (PDF) is for businesses, including nonprofits, and high schools and colleges. Perfect for DECA, business classes, school-to-work programs, school stores, and more. At only eight effective pages, this customer service training guides is quick and easy to use, just like the book. Complete with exercises.

This customer service training guide will help you and your employees apply the techniques in the book Smile: Sell More with Amazing Customer Service. Quickly improve your customer service and increase sales with this customer service training guide. Use the following exercises during meetings, one-on-one training, in role playing, and in informal staff sessions. Give your employees the opportunity to practice customer service and sales techniques before they hit the sales floor. Each employee should have their own copy of the book Smile: Sell More with Amazing Customer Service for reference.

Boost your revenue starting today with this customer service training guide!

Contents

EXERCISE 1

Customer Service and Sales Checkup

WORKSHEET FOR EXERCISE 1

Customer Service and Sales Checkup

EXERCISE 2: Role Play

Where to Find in the Book

WORKSHEET FOR EXERCISE 2

Role Play

EXERCISE 3

Make it Real

EXERCISE 4

Be a Mystery Shopper

EXERCISE 5

Make It Stick

EXERCISE 6

Book Discussion

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