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Testimonials

 An excellent crash course in customer service-read it to become a quick study at delighting those you serve.

Katya Andresen
AUTHOR, ROBIN HOOD MARKETING: STEALING CORPORATE SAVVY TO SELL JUST CAUSES

 Move over Peter Glenn as you sit in Customer
Service heaven, someone is channeling you.

Paco Underhill
AUTHOR, WHAT WOMEN WANT: THE SCIENCE OF FEMALE SHOPPING

 Manecke reminds us that these simple manners are essential to any company's bottom line and shows how to implement them in a purposeful, effective way. Star Rating: 5 out of 5.

San Francisco
BOOK REVIEW

 If every retailer read this book - just the page "Never Ask 'Can I Help You?" - they'd quadruple their sales.

Brian Jud
AUTHOR, CONSULTANT, AND PRESIDENT BOOK MARKETING WORKS, LLC, AVON, CT
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