Are sales slow? Too busy to even think about training staff? Do your employees know the basics of amazing customer service and sales? Are you losing sales everyday due to a poorly trained staff? Are your customers upset? Can't afford expensive seminars? Running low on money? Feeling stressed? Have you almost given up? Don't know where to turn for help? This customer service training program is for you!
DID YOU KNOW?
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Great Customer Service Pays Off
While 80% of companies think they're providing superior customer service, their customers say only 8% are hitting the mark.
Let Smile be your trainer! The SMILE Training Kit is perfect for ANY business. LIGHTNING QUICK, your SMILE Training Kit has everything you need to stand out from the pack and start making more money TODAY. Never before has amazing customer service and sales training been so quick and easy. This customer service training program WORKS!
If you're only going to do ONE THING, hand the book Smile out to your staff and you'll get results. If you want to go futher, use the Training Guide. Amazing customer service starts with the basics, and this is what the SMILE Training Kit delivers. If you don't get the basics right, the rest of its not going to matter. This customer service training program is super affordable and effective.
The difference between the SMILE Training Kit and other training programs:
Move over Peter Glenn as you sit in Customer Service heaven, someone is channeling you.
Author, What Women Want: The Science of Female Shopping
If every retailer read this book - just the page "Never Ask 'Can I Help You?'" - they'd quadruple their sales.
Author, Consultant, and President Book Marketing Works, LLC, Avon, CT
Very nicely done. Lots of very practical advice and short enough that it is not intimidating to front line staff and supervision.
Author, Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
How many times have shoppers been turned off, because they weren’t turned on by the sales help? Kirt Manecke of Milford has written a book for sales people that starts with the fundamental message, “Smile.” His small soft bound book is a quick read, outlining the basic principles of customer service and sales.
The Oakland Press
Feeling welcome can mean so much for the success of business. "Smile, Sell More with Amazing Customer Service" discusses the importance of service with a smile and how to better reach out to your customers to keep them coming back again and again with excellent service that they can't get anywhere else. "Smile, Sell More with Amazing Customer Service" is a strong addition to business collections, highly recommended.
The Midwest Book Review
Need a quick resource to boost your customer service? This 106-page book by Kirt Manecke provides just that! Smile: Sell More with Amazing Customer Service is a quick 60-minute read that provides concrete ways to train your staff to engage customers and sell more. Not everyone is a born salesman, but this crash course in customer service can help them on the way!
Smart Retailer magazine
A great book that you can take action with!
Former Senior Vice President Raymark, SC
Everything in this book should be used daily.
Head Buyer, Hiller's Markets
I loved how this book gives skills that the students really, really need…A+ already!
Teachers' Evaluation Comments, Teachers' Choice Awards
This is a book you need to add to your reading list. Great book, easy read... lots of excellent tips that can be put to use immediately.
Director, Customer Experience Management, Confirmit, Principal at CX Journey
I read your book this weekend and loved how you teach the importance of the basics which seem to be lacking in today's world. The examples you give of specific dialog and verbiage to use in each situation are great. There are definitely a lot of retailers that could benefit from this resource!
Sales Representative, Birmingham, MI
The challenge is making good customer service happen, and happen consistently…have found a tool to assist their employees in that endeavor: the book Smile: Sell More with Amazing Customer Service by Kirt Manecke.
STORES magazine, National Retail Federation
What a great experience I would have if every business I stepped into embraced the customer service principles in this book.
The Old Schoolhouse Magazine
Excellent Training for Retail Sales. It is short, well organized, simple and very direct. You do not have to wade through lots of fluff to find the real information that will help you improve your selling skills. It can also be used as a teaching tool to train your staff.
Mentor Coach, Spring Hill, TN
Customer service should be easy: take care of the customer. In real life, it doesn't work out that way. Employees and managers aren't empowered to do that. This book gives you practical action steps on taking care of the customer within the scope of your authority. This short book should be mandatory for anyone dealing with customers.
Dave Greenbaum, Technology Writer
This customer service training program makes the perfect gift for business owners, managers, non-profit leaders, and more.
This customer service training program belongs in every business. Don't delay. Try to imagine the alternative. It's a winning decision.