How many times have you walked into a business and not been greeted, or worse, been ignored? Smile: Sell More with Amazing Customer Service will find a welcome home in businesses. Direct and to the point – the entire book is just 106 pages – this little book can have a large impact on how your business grows and profits.
With sections like, “Never Ask, ‘Can I Help You?’”, “Ask for the Sale—Then Shut Up”, and “Turn Complainers into Advocates,” the book, according to author Kirt Manecke, the former owner of an award-winning retail store, delivers both the basics, and a few surprises as well.
“Good customer service is a business’s #1 secret weapon to beat the competition and boost their bottom line. Since most companies are lousy at it, it’s easy to shine,” says Manecke.
Smile, touted as “a 60-minute crash course,” is designed to be read, cover-to-cover, in one hour or less. Says Manecke, “I wrote Smile as a quick, easy, affordable way for businesses to train staff.”
When studies show that 80% of businesses think they’re providing good customer service, and only 8% of customers agree, that’s a huge disconnect. “The companies that recognize that, and take action, will thrive,” says Manecke.
Smile, the winner of 8 awards, is a practical guide every business owner and staff should own and implement to delight customers and keep them coming back.Smile: Sell More with Amazing Customer Service is available for $15.99 at online booksellers or at www.SmiletheBook.com.