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Reviews

Reviews for the award-winning book Smile: Sell More with Amazing Customer Service:

Featured Reviews
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Smile, and the World Shops with You
(STORES magazine, National Retail Federation, July, 2013)

Customer Service: It Will Save Or Kill Your Business
(Blog - JohnSpence.com, September 22, 2013)

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Going the Extra Smile: To save more animals, remember the little things (PDF)
(Animal Sheltering magazine, The Humane Society, January - February 2014)

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Smile: Sell More with Amazing Customer Service PDF

(San Francisco Book Review, December 30, 2013)

The Midwest Book Review
(May 7, 2013)

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Smile: Sell More with Amazing Customer Service by Kirt Manecke
(IndieReader.com, 5 star review, July 25, 2013)

Teachers’ Evaluation Comments (PDF) Teachers’ Choice Award for Professional Development 2014
(Learning Magazine, November 20, 2013)

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Editor's Note: No Time Like the Present
(American Salon magazine, December 1, 2013)

Author Kirt Manecke featured in the article,
Five Experts, Five Tips For Business Success in 2015
(Forbes, December 31, 2014)

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Why I wrote Smile, a crash course for retailers Once on page, turn to page 5
(Michigan Retailer, June, 2013)

7 Things Stew Leonard's Can Teach You About Your Customers
(CMS WIRE, December 3, 2013)

Make Customers Smile and Increase Sales
(Independent Retailer, September 30, 2013)

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Kirt Manecke, Smile & Succeed for Teens, WTCM Radio Interview
(The Christal Frost Show, August 21, 2014)

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You Can If You Will With Kirt Manecke
(You Can If You Will Radio Podcast, Podomatic, July, 2013)
Apple iTunes, free download for Mac and PC

Kirt Manecke on IRDA Winning “Smile: Sell More with Amazing Customer Service
(IndieReader, July 2, 2013)

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Nonprofit 911: Attract (and Keep!) More Donors and Raise More Money with Amazing Customer Service
(This event originally took place on Tuesday, December 11, 2012 1pm - 2pm EST)
You can access this recording ANYTIME by clicking on the link below:
Nonprofit 911: Attract (and Keep!) More Donors and Raise More Money with Amazing Customer Service

Additional Reviews
Successful entrepreneurs have (and teach!) great customer service skills
(MP Star Financial, July 24, 2015)

Milford author wins IPPY for teen book
(Milford Times, May 19, 2015)

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Turbocharge Your Land Trust Author Kirt Manecke's article featured in Saving Land magazine.
(Spring, 2015)

Author Kirt Manecke featured in the article,
How to Turbocharge Your Classroom Fundraising
(National Education Association’s Member Benefits website, January 2015)

SALES: Smile: Sell More with Amazing Customer Service
(Home Business Magazine, November 21, 2014)

Declarations of Independence: Business Authors Did it Their Way
(Foreword Reviews, September 17, 2014)

Milford Author Releases Book Aimed at Teen Success
(Spinal Column, August 6, 2014)

Milford author pens book aimed at teen success (PDF)
(Milford Times, July 24, 2014)

Award-winning Milford author writes book to help teens succeed
(The Oakland Press, July 3, 2014)

UNSUNG HERO: Milford author uses marketing advice to save animals (PDF)

(Note: Allow 10 seconds to load) (The Oakland Press, May 9, 2014)

Three Customer Service Tips to Make Your Customers Smile
(Rising Tide Capital blog, February 11, 2014)

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Smile! Three customer service tips to greet your customers properly and increase sales
(Garden Center Magazine, January 14, 2014)

Tips to Help You Sell More
(Training magazine, December, 11, 2013)

How wonderful is the customer's name
(Examiner.com, December 11, 2013)

7 Things Stew Leonard's Can Teach You About Your Customers
(CMS WIRE, December 3, 2013)

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Answer the Phone With a Smile (scroll down once on page)
(Gifts and Decorative Accessories magazine, November, 2013)

A smile, a free customer service tool
(CUSTOMER SERVICE Blog, Infinite Training – The Customer Service Team, November, 28, 2013)

Go the Extra Smile
(CX Journey, October 29, 2013)

Go the Extra Smile
(Customer Think, October 29, 2013)

The Customer Service Answer Is Simple And Intuitive!
(Business 2 Community, October 21, 2013)

Smile: Sell More with Amazing Customer Service
(The Old Schoolhouse Magazine, October, 2013)

How to Increase Sales with Customer Service and a Smile
(Flea Market Zone, October 7, 2013)

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Books in Action, PART 4 (PDF)
(Independent magazine, August, 2013)

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Trends
(Retail Minded magazine, Summer, 2013)
 

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Smile featured in PW SELECT magazine
(July 8, 2013)

Up Front Fridays
(Horizon Books, Traverse City, MI, June 21, 2013)

Book launches, signings on tap this summer
(Petoskey News Review, June 15, 2013)

Meet Your 2013 IRDA Winners and Buy Their Books!
(June 1, 2013)

Milford Resident Releases Book on Customer Service (PDF)
(Spinal Column, April 10, 2013)

Milford Resident Releases Book on Customer Service (PDF full page)
(Spinal Column, April 10, 2013)

MEMBERS IN THE NEWS Smile mentioned in Huron Valley Chamber of Commerce Newsletter (PDF)
(Chamber News, Page 9 under the section "Main Street Art", March/April 2013)

Milford author pens book about proper salesmanship
(The Oakland Press, February, 21, 2013)

Milford man's book focuses on customer service (PDF)
(Milford Times, February 14, 2013)

Know the Difference When You’re Talking to Your Customers: Features Tell, Benefits Sell
(Who's Your Gladys? Blog, guest blog post, January 31, 2013)

Also read our glowing testimonials.
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