Are you thinking about self-publishing a book but have no idea where to start? Award-winning author, book publishing and marketing expert Kirt Manecke will help you with self-publishing, marketing, sales, public relations and more.
In a one-hour telephone consultation Kirt will answer your questions and help make your book a success. Email your questions in advance and Kirt will have tips and answers to your questions ready when you call.
Skyrocket your donations! Kirt provides personalized fundraising services based on your needs.< Obtain corporate sponsors
Please contact Kirt Manecke at Kirtm@SmiletheBook.com or at 248-685-0483 if you have any questions and to arrange the date and time of your consultation. All fees are to be paid in advance by check, cash or credit card.
"It takes years to get a customer or donor, and seconds to lose one. I look forward to helping you stop losing customers or donors and start surprising and delighting your customers to keep them coming back for more." Kirt Manecke
Great for us volunteers, but everyone in service should read! I volunteer for a large, national non-profit, and found this book great reading. Most of us volunteers are not “professional” fund raisers or PR people — we are just ordinary people with day jobs who volunteer for causes that we are passionate about. This book gives great tips that are useful when interacting with our clients, donors, and community groups.
However, everyone in a customer service postion should read Smile! Every story I have ever told about receiveing great customer service, I can find a section in this book that illustrates it. For example, there is a florist where my mom lives who knows me by name, so she gets all of my business — calling a customer by name is in Chapter 2 of Smile.
Similarly, every story I have ever told about horrible customer service, you can find where they were violating the recommendations from Smile, such as not knowing the products they sell (what good is a saleperson who doesn’t know their products?). I am tempted to buy extra copies to give to people who have not learned these lessons, “here, this is for you, please read the whole book, but especially page 38 on not making the customer wait.
I highly recommend this book!
The valuable lessons included in the book’s content should be shared with every teen (and their parents).
Everything in this book should be used daily.
I read Smile and thoroughly enjoyed it!! I saw a lot of tips libraries could use. The layout was so user friendly that I wanted to read more.
How you approach people sets you up for life and Smile teaches children these important people skills. They will use the valuable skills they learn in this book to become successful adults in their personal and business lives.
A little gem of a book that all teens should read. Details common sense hints to help teens gain the people skills they need to get and keep a job, as well as succeed in school settings. The layout is pleasing and easy to read. Wish I’d have had it when my children were teens!