Did you know?: While 80% of companies think they’re providing superior service, customers say only 8% are hitting the mark? What’s the secret to turning around weak customer service? The good news is that it can be done.
To make sure your business is in the 8% of companies providing superior service, read and implement the tips below.
What tips can you add for turning around weak customer service?
Kirt Manecke is the author of the award-winning books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. Learn more about Kirt on his website.