Tim Harris understands that what customers want is to be treated like family. He’s given 19,000 hugs and keeps track of them all on a hug counter at his restaurant, Tim’s Place.
In honor of Father’s Day, you don’t want to miss this moving video that aired on CBS Sunday Morning: Tim’s Place restaurant takes unique approach thanks to special owner
From the website: “Tim’s Place Restaurant opened its doors in 2010 as the “World’s Friendliest Restaurant.” This landmark serves as an inspiration for individuals from all walks of life. Tim’s Place attracts people from five to 5,000 miles away.
Located in Albuquerque, New Mexico, Tim’s Place dotes a fun menu of delicious home-style Southwestern/American dishes. The most sought after item is one that never gets cold, is sweet but not too sweet, guilt free, calorie free, and guaranteed to brighten your day … a free hug from Tim himself. Our concept is breakfast, lunch, and hugs seven days a week!
At Tim’s Place, we strive to maintain a customer experience like no other. We welcome you to come see for yourself.”
A lot of us could learn business lessons from Tim Harris. Learn more about Tim’s Place.
When was the last time you gave your customer a hug?
Kirt Manecke is the author of the award-winning books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. Learn more on Kirt’s website.