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customer service ebook

If you are looking for an effective customer service eBook, you are in luck. The Kindle eBook version of my award-winning book, Smile: Sell More with Amazing Customer Service, is now available at the special promotional price of just $2.99! Regular price is $9.99. 60-Minute Crash Course This customer service eBook is a 60-minute crash ... Read More

Posted by Kirt Manecke | 0 Comment
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The Perfect High School Graduation Gift!

Looking for the perfect high school graduation gift? If you’re attending a high school (or college) graduation, celebrate with a life-changing gift. Prepare the graduate for a job! Give them a head start in their career with the book, Smile: Sell More with Amazing Customer Service. The Perfect High School Graduation Gift Smile is a ... Read More

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improving-teenage-communication-skills

Improving teenage communication skills requires an easy to use guide. My new book Smile and Succeed for Teens: Must-Know People Skills for Today’s Wired World will be available in the summer of 2014. It’s based on my award-winning first book, Smile: Sell More with Amazing Customer Service, which received praise not only from the business ... Read More

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customer-service-tip-of-the-week

The customer service tip of the week is Smile! Sadly, far too many employees fail to smile and greet customers properly. Statistics show that their customers never come back. Customer Service Tip of the Week Below is an excerpt from my award-winning customer service training book Smile: Sell More with Amazing Customer Service-The Essential 60-Minute ... Read More

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how-to-improve-customer-service-in-your-hospital

How to Improve Customer Service in Your Hospital Customer service in some hospitals is horrible. Delivering amazing customer service starts with your front desk staff. Recently I took my parents to a doctor appointment at a major hospital near their home. My parents already were a bit uneasy about going to the hospital. The rude ... Read More

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going-the-extra-mile-in-customer-service

Going the extra mile in customer service is essential to have happy customers who spend money and return. Whenever you can go the extra mile for customers, do it. It makes you feel good and delights your customers. Book Excerpt Below is an book excerpt about going the extra mile in customer service from my ... Read More

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retail-store-training

Retail store training is very important in order to delight customers, maximize sales, and improve employee confidence and morale. STORES magazine, published by the National Retail Federation, features Smile: Sell More with Amazing Customer Service, in their July, 2013 issue. The article, “Smile and the World Smiles with You“, features one of my dealers, Mary ... Read More

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excellent-customer-service-skills

Excellent customer service skills can be learned. Now there is an easy way to train employees in customer service and sales. Northern Michigan Book Launch Party and Signing at Local Flavor Bookstore Friday, June 21, 2013 Boyne City, MI 6pm-9pm Quick, Easy Training on Excellent Customer Service Skills This Friday night I’ll be signing and ... Read More

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customer-service-book

My customer service book Smile: Sell More with Amazing Customer Service is an IndieReader Discovery Awards (IRDA) Winner! The announcement was made at Book Expo America (BEA) today. This is the sixth award Smile has won to date (see all awards in image below). Thank you to IndieReader and the extraordinary panel of judges, including ... Read More

Posted by Kirt Manecke | 0 Comment
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customer-service-training-manual

Looking for a customer service training manual for retail, corporate or other business? View the short video trailer below on my book Smile: Sell More with Amazing Customer Service. Winner of 8 awards, get the book Neiman Marcus, BancorpSouth and others use for training. Let Smile be your trainer! Your Customer Service Training Manual Packed ... Read More

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