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Hotel Customer Service Training Example

Hotel customer service training is needed at many hotels. I’ve noticed that some hotel employees are poorly trained and not delivering basic customer service. One exception is a wonderful employee, Telakia Martin, who works the front desk at the Fairfield Inn in Fenton, Michigan. Telakia greeted me with a warm smile and a friendly “Hello”. ... Read More

Posted by Kirt Manecke | 0 Comment
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What Your Business Can Learn From Kayla

When was the last time you were greeted with enthusiasm and a huge smile by an employee in a business? Can you remember actually feeling happy because of a delightful customer service experience? Poor customer service seems to be the norm today. Customers are often nicer than the staff. One exception is at Captain Joe’s ... Read More

Posted by Kirt Manecke | 0 Comment
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how-to-improve-retail-sales

Do you want to know how to improve retail sales? I read the excellent article “How To Increase Retail Sales KPIs: Ditch Being Passive” by Bob Phibbs. You should read it too. You Don’t Need More Clerks Bob is correct. Far too many salespeople act like clerks. I blame this on the business for poor ... Read More

Posted by Kirt Manecke | 0 Comment
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customer-service-tips-for-employees

The following customer service tips for employees will delight your customers and keep them coming back for more. And you will make more money!: <Smile!: “A smile is the universal welcome.” Max Eastman <Engage: Smile and say hello. Ask, “How are you doing today? <Help: Ask, “How can I help you today?” <Listen: Listen to ... Read More

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Shep-Hyken-amazing-customer-service

Customer service expert Shep Hyken says, “Offering exceptional customer service is one of the most effective ways to get more business. Here’s how to excel at it.” Shep Hyken wrote the excellent article, “Why Customer Service May Be Your Strongest Marketing Tactic“. Customer service can be your strongest asset. Most companies are terrible at it. ... Read More

Posted by Kirt Manecke | 0 Comment
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turning-around-weak-customer-service

Did you know?: While 80% of companies think they’re providing superior service, customers say only 8% are hitting the mark? What’s the secret to turning around weak customer service? The good news is that it can be done. To make sure your business is in the 8% of companies providing superior service, read and implement ... Read More

Posted by Kirt Manecke | 0 Comment
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retail-store-hours

I visit a lot of retail stores. Most of the ones struggling financially have many things in common: poor retail store hours, awful customer service, weak sales, poor merchandise choices and selection, no suggestive selling, staff is afraid to sell, no weekly staff meetings to go over features and benefits of products, no newsletter, etc. ... Read More

Posted by Kirt Manecke | 2 Comments
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how-important-is-a-smile-to-customer-service

Just how important is a smile to customer service? A smile lays the foundation for successful future interactions, whether in customer service, sales or fundraising. Smile A smile is so important that one of my customer service books is titled “Smile“! And both of my award-winning customer service books have “Smile” in the main title. ... Read More

Posted by Kirt Manecke | 0 Comment
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improving-teenage-communication-skills

Improving teenage communication skills requires an easy to use guide. My new book Smile and Succeed for Teens: Must-Know People Skills for Today’s Wired World will be available in the summer of 2014. It’s based on my award-winning first book, Smile: Sell More with Amazing Customer Service, which received praise not only from the business ... Read More

Posted by Kirt Manecke | 0 Comment
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customer-service-tip-of-the-day

Customer service tip of the day: When a customer says “Thank you”, smile and say “You’re welcome”. Never say, “No problem”. And never answer with “Yep” either. Customer Service Tip of the Day Answering with anything other than “You’re welcome” is disrespectful to your customers. I encounter “No problem”, “Yep”, or “Uh-huh” all the time ... Read More

Posted by Kirt Manecke | 4 Comments
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