It took nearly two years. My book is finally done. I wrote Smile: Sell More with Amazing Customer Service to provide you with an easy way to train your staff or volunteers. A quick and easy read, it’s full of valuable tips to help you create very happy customers!
Many businesses, for profit and nonprofit, don’t have a training program. Many nonprofits are happy just to get volunteers, let alone train them. I wrote Smile because it’s the book I wish I would have had to give to staff and volunteers when I ran a business and a nonprofit.
Smile is your sales and service training program.
Packed with invaluable tips and advice, Smile’s simple, practical approach will help you sell more, and raise more money, starting today. This sales and service training book will boost staff confidence and repeat business.
A quick, 60-minute read, it could easily be the best one-hour gift you ever give yourself or your employees. You can read straight through or consult the Table of Contents to find the tips you most need to work on.
If you’re using this book to train new employees or current staff, choose one or two concepts to practice each day or each week – it’s easy to implement!
Don’t have a training program or training manual? Let Smile be your trainer! Never before has there been such a simple, easy and effective way to train staff.
Create profitable, lifelong customers in 60 minutes or less! Learn more about Smile: Sell More with Amazing Customer Service.
Kirt Manecke is the author of the award-winning books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. Learn more Kirt’s sales and service training books on his website.