Smile: Sell More with Amazing Customer Service is full of good customer service skills! This new book will quickly and easily turn your customers into repeat life-long evangelists and friends.
Already considered by many to be the best of the customer service and sales books, Smile will help you start making more money TODAY! 80% of companies think they are providing superior customer service and only 8% of their customers agree. Don’t be in the 80%.
Smile: Sell More with Amazing Customer Service is a 60-minute crash course in customer service and sales. What this means to you is that you and your staff will read it. You can apply the tips today!
This is not a long book on the theory of customer service and sales. Smile is a very pragmatic book. Full of good customer service skills, it’s short, easy to use and effective.
When was the last time you had an easy to use, short, pithy book with no wasted words to train staff? Let Smile be your trainer!
I spent a year and a half writing and rewriting Smile with my editor. We tested it over and over on employees and business owners until we had it just right. We did not stop rewriting until we had the pithy book I envisioned with no wasted words-a book employees would actually read!
Don’t have a employee training program? That’s why I wrote Smile! Let Smile be your trainer!
How important are good customer service skills to you?
Kirt Manecke is the author of the award-winning books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. Learn more about good customer service skills on Kirt’s website.