Excellent customer service skills can be learned. Now there is an easy way to train employees in customer service and sales.
Friday, June 21, 2013
Boyne City, MI
This Friday night I’ll be signing and selling autographed copies of my new award-winning book, Smile: Sell More with Amazing Customer Service, at Local Flavor Bookstore in downtown Boyne City, MI. This event takes place during Boyne City’s amazing “Stroll the Streets“. Here’s more information on “Stroll the Streets”.
I’m happy to personalize your book too. Smile makes a great gift for the business owner, young people entering the job market, or anyone who works with the public. This book provides you with a quick, easy way to train your staff in excellent customer service skills and friendly sales methods. View testimonials from happy customers!
Smile is a crash course in customer service and sales. You and your staff can read it in 60-minutes or less and instantly increase sales.
Local Flavor Bookstore is located just two blocks north of Main Street. One block off beautiful Lake Charlevoix! 125 Water St. Boyne City Michigan 49712 (231) 582-7499 . Local Flavor Bookstore is a Boyne City bookstore and Internet cafe with a hometown feel. Coffee shop and free wi-fi.
The store includes a large selection of books, many of which are good quality used books. Store owner, Chris Bandy offers customers a trade-in program where used books can be exchanged for a house credit!
You’ll also find a large selection of Michigan-themed books. The store hosts a number of book signing and reading events. In addition to books, Local Flavor Bookstore also includes a coffee shop, free Wi-Fi, greeting and gift cards.
Please stop by and say hi! I’d love to meet you.
Learn more: Book launches, signings on tap this summer (Petoskey News Review, June 15, 2013)
How do you train your staff on excellent customer service skills?
Kirt Manecke is the author of the award-winning books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. Learn more about Kirt at his website.