If every post office was like this, the US Post Office would be profitable. In this “On The Road” segment, Steve Hartman found a post office run by an amazing man, Mike Herr, where people go out of their way to stand in line. View it here.
Imagine that! This is what happens when you smile and deliver amazing customer service.
Kirt Manecke is the author of the award-winning books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. Learn more on Kirt’s website.