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Customer Service for Hairdressing Salons: First Impressions


Customer service for hairdressing salons is paramount to attract and keep customers. My good friend Amy Gresock works the front desk at a salon in Dayton, OH. The owner smartly chose the perfect person for this job. Amy is a former American Airlines Flight Attendant of the Year. She is a customer service expert. Amy greets customers and answers the phone with a smile. She has great people skills and makes visitors feel welcome, just like they are a guest in her home. Her job title could be “Manager of First Impressions”.

Customer Service for Hairdressing Salons

If you own or manage a hair salon, the person at your front desk absolutely has to be like Amy. Any less and you will lose customers and money.

Remember the TV show on Bravo, Tabathas Salon Takeover? Tabatha Coffey talks about the importance of making a great first impression at the reception front desk in the video below. Learn customer service for hairdressing salons from Tabatha.

Video Link: Tabatha Coffey’s 7 Tips to Success

Customer Service for Hairdressing Salons: Greet the Customer
Train the people working your front desk, and all your staff, using the following customer service tips for greeting the customer from my award-winning book Smile: Sell More with Amazing Customer Service.

  • Smile and say hello.
  • Ask, “How are you doing today?
  • Ask, “How can I help you today?”
  • Listen: Listen to their answer. Your customers will tell you want they need and want.
  • Solve their problem: Explain to them their best choices based on what they told you. Then guide them to the service or product that will solve their problem.
  • Be polite: Say “Please”, and “Thank you.” Never say “No problem.”

I’m happy to share with you an excerpt from my book, The Top Four Skills pdf below. Download this, read it and share it with your staff. The Top Four Skills are four of the many important skills from my award-winning book Smile: Sell More with Amazing Customer Service.


Learn more about Smile: Sell More with Amazing Customer Service on here, or on my website. You can also view the article “Smile, and The World Shops With You” featuring Smile in STORES Magazine by the National Retail Federation.

How important do you think customer service and first impressions are?

Learn customer service for hairdressing salons and how to make a great first impression and more in Kirt Manecke’s award-winning books Smile: Sell More with Amazing Customer Service and Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. Learn more at Kirt’s website.

Posted by Kirt Manecke | 0 Comment
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