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employee engagement statistics

Jessica (in photo) is a team member at Casa De Amici gift shop inside Colasanti’s Market, Highland, MI. She is a superstar, engaged employee. Jessica greets every customer with a welcoming smile and an enthusiastic “Hello!”. Employee engagement statistics are shockingly poor. Are your employees engaged? Think again. View the video and article “Are companies ... Read More

Posted by Kirt Manecke | 0 Comment
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retail-store-hours

I visit a lot of retail stores. Most of the ones struggling financially have many things in common: poor retail store hours, awful customer service, weak sales, poor merchandise choices and selection, no suggestive selling, staff is afraid to sell, no weekly staff meetings to go over features and benefits of products, no newsletter, etc. ... Read More

Posted by Kirt Manecke | 2 Comments
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customer-service-101

Clean restrooms; Customer service 101. They are a sign of a well-run business. Dirty restrooms, quite the opposite. Follow Steve Brown’s Lead Recently I spoke with Steve Brown of American Fireplace in Ferndale, Michigan. Steve exudes amazing customer service! He told me, “Kirt, we clean our restrooms every time a customer finishes using them.” Now ... Read More

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hire-for-attitude-train-for-skill

Hire for attitude-train for skill. It really is the secret to success. Last week I had my oil changed at Victory Lane Quick Oil Change in Ann Arbor, Michigan. Because my customer service experience at their location in Milford had been poor, I was hesitant to take a chance at this new location. Boy was ... Read More

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create-customers-for-life

Happy customers will bring you more customers, if you provide them with amazing customer service and friendly sales people. This is how you create customers for life. Quotes on How to Create Customers for Life “Get closer than ever to your customers. So close that you tell them what they need well before they realize ... Read More

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customer-service-stats

How good is your customer service? To read the latest customer service stats view the article,”18 Interesting Stats to Get You Rethinking Your Customer Service Process“. To succeed, make certain you are delivering consistent and amazing customer service to every customer, every time. Did you know that 70% of buying experiences are based on how ... Read More

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Shep-Hyken-customer-service-quote

A powerful Shep Hyken customer service quote! Thank you Shep Hyken for your excellent words of wisdom. Kirt Manecke is the author of the award-winning books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World. Learn more about Kirt on his website.... Read More

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turn-off-your-cell-phone

Talking or texting on your cell phone when customers are present is rude. It’s a sure-fire way to lose customers. Customer service lesson 101: Turn off your cell phone! Turn Off Your Cell Phone! My good friend and trade show expert Colleen Kilpatrick wrote an excellent blog post, “Ban The Use of This in Your ... Read More

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favorite-customer-service-quotes

Customer service is your competitive advantage. The quote above is one of my favorite customer service quotes. It comes courtesy of my friend and customer service expert Bill Quiseng. More Favorite Customer Service Quotes More favorite customer service quotes compliments of Forbes magazine: “40 Eye-Opening Customer Service Quotes“: “Your most unhappy customers are your greatest ... Read More

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why-customer-service-matters

Customer service is really about two things: 1. Treating people right, and 2. Profits. Do you know why customer service matters? The article, Customer Service Matters Much More Than You May Think, provides the following equation: Poor service = Poor quality = Poor Profits. If you truly understand this equation you are probably already profitable. ... Read More

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