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What Your Business Can Learn From Kayla

When was the last time you were greeted with enthusiasm and a huge smile by an employee in a business? Can you remember actually feeling happy because of a delightful customer service experience? Poor customer service seems to be the norm today. Customers are often nicer than the staff. One exception is at Captain Joe’s ... Read More

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Social Skills for Teenagers-Job Skills Too

Social skills for teenagers are critical for success in school, work and life. To learn valuable job skills for teenagers and social skills have your teens and tweens view the video below. Social Skills for Teenagers In the video above on social skills for teenagers, I’m talking to students at Oak Valley Middle School in ... Read More

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Non-profit-customer-service-training

Nonprofits need great customer service, just like for profits. Sadly, many organizations lack non-profit customer service training and fundraising skills. This is costing them LOTS of members and donations. Non-profit Customer Service Training is Critical Many nonprofit employees and volunteers lack successful business experience. This makes training even more critical. According to nonprofit marketing expert ... Read More

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customer service ebook

If you are looking for an effective customer service eBook, you are in luck. The Kindle eBook version of my award-winning book, Smile: Sell More with Amazing Customer Service, is now available at the special promotional price of just $2.99! Regular price is $9.99. 60-Minute Crash Course This customer service eBook is a 60-minute crash ... Read More

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Look Up Video: A Must-View for Kids (and Adults)

Have you seen the Look Up video? The other night I walked by our local Radio Shack. There were no customers in the store. The two teenage employees were each sitting on the center cash wrap island, opposite each other, their eyes glued to their cell phones. Put Away Your Cell Phones Hopefully they would ... Read More

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customer-service-tips-for-employees

The following customer service tips for employees will delight your customers and keep them coming back for more. And you will make more money!: <Smile!: “A smile is the universal welcome.” Max Eastman <Engage: Smile and say hello. Ask, “How are you doing today? <Help: Ask, “How can I help you today?” <Listen: Listen to ... Read More

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Shep-Hyken-amazing-customer-service

Customer service expert Shep Hyken says, “Offering exceptional customer service is one of the most effective ways to get more business. Here’s how to excel at it.” Shep Hyken wrote the excellent article, “Why Customer Service May Be Your Strongest Marketing Tactic“. Customer service can be your strongest asset. Most companies are terrible at it. ... Read More

Posted by Kirt Manecke | 0 Comment
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customer-service-skills-for-teachers

Customer service skills for teachers (and administrators)? Yes! Students and parents (and visitors!) are customers too. Customer service skills for teachers are vital to run your school effectively. Good customer service keeps teachers, students and parents happy. Customer Service Skills for Teachers: Improve Your School Are you looking for a quick, easy, affordable way to ... Read More

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how-to-make-customers-come-back

This Marketoon was too funny to pass up! We all see the signs in businesses asking us to “Like” them on Facebook, but is this how to make customers come back? Far too often, businesses asking us to “Like” them on Facebook provide really awful customer service. Think about it. If they had great customer ... Read More

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turning-around-weak-customer-service

Did you know?: While 80% of companies think they’re providing superior service, customers say only 8% are hitting the mark? What’s the secret to turning around weak customer service? The good news is that it can be done. To make sure your business is in the 8% of companies providing superior service, read and implement ... Read More

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