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Retail Training 101: Why Your Retail Store is Failing

Last week I was in Excelsior Minnesota, a wonderful quant community with a bustling and historic downtown. First let me say that I am not picking on this particular store. Many retail stores I visit have this same major problem or similar problems. I have beenĀ pondering buying an electric guitar and amplifier so I walked ... Read More

Posted by Kirt Manecke | 0 Comment
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The ‘Soft Skills’ Employers are Looking For: From The Wall Street Journal

According to the article “The ‘Soft Skills’ Employers are Looking For” in The Wall Street Journal, nearly 58% of employees who touted stellar communication skills were hired over the course of a year. Soft skills, also called social skills or people skills, matter…a lot. Soft skills are extremely important because many times they are the ... Read More

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Customer service skills training program: Quick and Effective

If you’re looking for a customer service skills training program, check out the new SMILE Training Kit! Poor Customer Service Costs US Businesses an Estimated $83 Billion a Year. While 80% of companies think they’re providing superior customer service, their customers say only 8% are hitting the mark. The SMILE Training Kit customer service skills ... Read More

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interpersonal-skills-for-kids

Interpersonal skills for kids. What a great way to teach your children interpersonal skills, sales and customer service methods, and the importance of giving back! Set up a lemonade stand for National Lemonade Days, Friday June 7-Sunday June 9, 2013. Interpersonal Skills for Kids When kids set up a lemonade stand, they get great practice ... Read More

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retail-training-book

Smile: Sell More with Amazing Customer Service is an award-winning retail training book. Need to train your staff? Want to improve your customer service? Looking to increase sales? Quickly and easily train your staff and make more money, starting today, with Smile: Sell More with Amazing Customer Service! Retail Training Book is Quick and Easy ... Read More

Posted by Kirt Manecke | 0 Comment
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