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teen-success

Teen success starts here! I will be signing my new book, Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World, at Horizon Books in downtown Traverse City, MI. Smile & Succeed for Teens is a crash course in people skills to ensure teens succeed in school, work, and life. Stop by and ... Read More

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Social skills for middle school students: New book

Social skills for middle school students are critical to achieve success in school, work, and life. They are simply essential. That’s why I wrote my new book. New Book on Social Skills Thank you to the amazing middle school students and staff at FACT Summit Academy Flat Rock for having me in to speak. I ... Read More

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importance-of-excellent-customer-service

Thank you to everyone who stopped to learn about my book Smile: Sell More with Amazing Customer Service during Milford Memories. Downtown Milford, Michigan was buzzing and the weather was perfect. Most of the people who stopped by seemed to understand the importance of excellent customer service. The fact that you are bringing Smile: Sell ... Read More

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excellent-customer-service-skills

Excellent customer service skills can be learned. Now there is an easy way to train employees in customer service and sales. Northern Michigan Book Launch Party and Signing at Local Flavor Bookstore Friday, June 21, 2013 Boyne City, MI 6pm-9pm Quick, Easy Training on Excellent Customer Service Skills This Friday night I’ll be signing and ... Read More

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Highland-Business-2-Business-Expo

Purchase autographed copies of my book Smile: Sell More with Amazing Customer Service from 5pm-9pm during the Highland Business 2 Business Expo. This event is put on by the wonderful Huron Valley Chamber of Commerce. I look forward to meeting you! Highland Business 2 Business Expo Location LaFontaine Automotive 4000 Highland Road (M-59) Highland 48357 ... Read More

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casa-de-amici-gift-shop

I’ll be signing and selling my new book at Casa De Amici gift shop, inside Colasanti’s Market in Highland, MI this Saturday, May 4, 11am-4pm. Come out and get an autographed copy of Smile: Sell More with Amazing Customer Service. Smile makes a great graduation gift for young people graduating from high school or college, ... Read More

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main-street-art-milford-mi

I’m officially launching my new book in beautiful downtown Milford, MI this Thursday evening, April 25, at Main Street Art. Buy an autographed copy of my award-winning book, Smile: Sell More with Amazing Customer Service, 5pm – 9pm during Ladies Night Out. A Mom’s Choice Awards® Gold Winner honoring excellence, Smile makes a perfect graduation ... Read More

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vegfest-michigan

I’m sponsoring the Animals Asia Michigan Volunteer Group booth at at VegFest Michigan in Novi, Michigan this Sunday, April 21, 2013. Funds are donated to Animals Asia to end horrific bear bile farming and rescue bears from hideous bear bile farms. Animals Asia is also working to end cat and dog torture/eating, improve lives of ... Read More

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Free customer service webinar: Raise more money today!

I’m giving a free customer service webinar with my friends at Network for Good. This free webinar will help you raise more money and sell more. It’s titled Nonprofit 911: Attract (and Keep!) More Donors and Raise More Money with Amazing Customer Service. This free customer service webinar is based on my award-winning book Smile: ... Read More

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Colleen Kilpatrick: Secrets to skyrocket your trade show sales

Discover how to improve your customer service and increase sales at trade shows. Marketing coach and customer retention specialist Colleen Kilpatrick explains how in the short video below (scroll down page) about her workshop. Colleen Kilpatrick: Sure-Fire Tips for Successful Expo Exhibiting Sure-Fire Tips for Successful Expo Exhibiting is a workshop given by Milford resident ... Read More

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