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How to greet your customers to make them smile

I’m amazed. Not in a good way. The past year I’ve visited restaurants, hotels, bed and breakfasts, fast-food establishments, car dealerships, grocery stores, retail stores, dentist and doctor’s offices, service businesses, schools, and many other establishments. Except for one or two rare exceptions, they all have one thing in common:  They fail from the very ... Read More

Posted by Kirt Manecke | 2 Comments
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Red Maple Retreat: A Lesson in Customer Service Excellence

  Not only is the Red Maple Retreat in Milford, Michigan a charming and meticulously maintained vacation rental home for business and family travelers, it’s also known as the place to stay if you want beautiful surroundings AND exceptional customer service. That’s no surprise considering the fact that owner and host, Colleen Kilpatrick, has an extensive ... Read More

Posted by Kirt Manecke | 2 Comments
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Customer Service for Hairdressing Salons: First Impressions

Customer service for hairdressing salons is paramount to attract and keep customers. My good friend Amy Gresock works the front desk at a salon in Dayton, OH. The owner smartly chose the perfect person for this job. Amy is a former American Airlines Flight Attendant of the Year. She is a customer service expert. Amy ... Read More

Posted by Kirt Manecke | 0 Comment
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Basic Customer Service Skills Training: Free Download

Basic customer service skills training is one of the most important, if not the most important, tasks you can do for yourself, your staff, and your business. Too often customer satisfaction is ignored. Poor customer service costs U.S. business an estimated $83 billion dollars a year. Just yesterday I experienced the very poor customer service at ... Read More

Posted by Kirt Manecke | 0 Comment
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Customer service skills: Lessons from the National Park Service

I walked into the Boston Store Visitor Center in the Cuyahoga Valley National Park (OH) and was surprised by one employee’s expert customer service skills. It was early Sunday morning at 8am, just when the store opened. Customer Service Skills that Rock This was my first visit to this amazing park. Interpretive Park Ranger Ashley Farinacci ... Read More

Posted by Kirt Manecke | 0 Comment
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Customer service skills training program: Quick and Effective

If you’re looking for a customer service skills training program, check out the new SMILE Training Kit! Poor Customer Service Costs US Businesses an Estimated $83 Billion a Year. While 80% of companies think they’re providing superior customer service, their customers say only 8% are hitting the mark. The SMILE Training Kit customer service skills ... Read More

Posted by Kirt Manecke | 0 Comment
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