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what-excellent-customer-service-looks-like

If customer service was like the slogan in the photo above, and if most businesses tried this hard to please, nearly all complaints about poor customer service would disappear. Do you agree? Kirt Manecke is the author of the award-winning books Smile: Sell More with Amazing Customer Service, and Smile & Succeed for Teens: Must-Know ... Read More

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inspirational-customer-service-story-joey-prusak

This is a very inspirational customer service story! Joey Prusak, a Dairy Queen manager in Hopkins Minnesota, delivers amazing customer service to a visually impaired customer after seeing another patron steal $20.00 from him. Watch the short heartwarming video below. Video Link Dairy Queen good deed goes viral Update: Inspirational Customer Service Story This inspirational ... Read More

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cell-phone-texting-etiquette

Just looking at the cover of The New Yorker (above) of a family at the beach, all texting, tells it all. Clearly, cell phone texting etiquette is not the norm. I watched a teenager last week riding her bike, no hands, while texting. Many Americans, especially young people, are losing their ability to communicate. We ... Read More

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super-customer-service-amy-gresock

Amy Gresock, CEO and Founder of My Busy Butterfly L.L.C. in Brighton, Michigan has over 25 years of experience providing super customer service. She believes one thing is certain: people do matter and they want and deserve to be treated with respect and compassion, no matter their age. Visit Amy’s website here. Amy Delivers Super ... Read More

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definition-of-customer-service-excellence

If you are looking for the definition of customer service excellence, visit Matt’s Barber Shop in Commerce Township, MI. I recently visited Matt’s Barber Shop. Matt, the owner, greeted me with a big smile and a friendly hello when I walked in his shop. He engaged me in great conversation and proudly explained the benefits ... Read More

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These customers go out of their way to stand in line

If every post office was like this, the US Post Office would be profitable. In this “On The Road” segment, Steve Hartman found a post office run by an amazing man, Mike Herr, where people go out of their way to stand in line. View it here. Video Link On the Road: Postman delivers lessons ... Read More

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casa-de-amici

Casa De Amici, an amazing gift shop in Highland, MI, is carrying autographed copies of my book Smile: Sell More with Amazing Customer Service. Located inside Colasanti’s Market, Casa De Amici is a must-stop-in store. Owner Mary Kabisa greets every customer with a smile and a warm hello. Her customer service is superb. Casa De ... Read More

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Seth Godin: The real purpose of customer service

I love this blog post from Seth Godin on customer service: The only purpose of ‘customer service’… Seth Godin Seth Godin says, “The best measurement of customer support is whether, after the interaction, the customer would recommend you to a friend.” These words are like gold. It’s the type of excellent advice we should all ... Read More

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Carmine Gallo: “Why I paid $80 for a cup of coffee”

Forbes Contributor Carmine Gallo reveals 3 lessons in business success from a coffee shop popular among the Hollywood elite in the video below, “Why I Paid 80 Dollars For A Cup Of Coffee”. It should be required viewing for all businesses. Video Link: Carmine Gallo Why I Paid 80 Dollars For A Cup Of Coffee ... Read More

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Tim’s Place: Do you have a hug counter? Create smiles

Tim Harris understands that what customers want is to be treated like family. He’s given 19,000 hugs and keeps track of them all on a hug counter at his restaurant, Tim’s Place. Tim’s Place In honor of Father’s Day, you don’t want to miss this moving video that aired on CBS Sunday Morning: Tim’s Place ... Read More

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