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How to help your teenager with social skills: New Parent’s Guide

I meet a lot of great parents at conferences where I’m a vendor. Many, especially parents with teens who have special needs, including autism, expressed interest in a parent’s guide for my book Smile & Succeed for Teens. They told me that a parent’s guide would make it easier for them to help their son or daughter learn and practice ... Read More

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Atypical: Netflix Series on Autism Picks Smile & Succeed for Teens

One of the people working with the Netflix show Atypical contacted me through the wonderful Tatum at Different Roads to Learning last fall and told me they would love to use my book  Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World as a set dressing in their Therapist’s office. I was very ... Read More

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Customer Service Training for Nonprofits

Customer service training for nonprofits is paramount to ensure your nonprofit succeeds. Delivering great customer service will help you create lifetime donors, meet your mission and objectives and raise more money! According to nonprofit marketing expert and author Katya Andresen in her excellent article, “The great donor exodus – and what to do about it“, the ... Read More

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How to Control Smartphone Use in the Classroom

For years, educators of all grade levels and subjects have battled the issue of how to handle smartphones in the classroom. Teachers these days are not only tasked daily with creating engaging, vigorous lesson plans, but they’re also facing the ongoing issue of how to best keep students off of their smartphones. Most teachers do ... Read More

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Developing Social Skills for Success: Autism Live Interview

The amazing Shannon Penrod from Autism Live interviewed me about how my book Smile & Succeed for Teens: Must-Know People Skills for Today’s Wired World is helping individuals with autism master social skills and job skills. Shannon mentions Temple Grandin’s endorsement of the book (“Smile & Succeed for Teens is a fantastic resource to help ... Read More

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Eight Great Places for Teens to Find Their First Jobs

While some may argue that a teen’s primary focus should be on his or her academics without other distractions, many others believe that allowing teens the opportunity to work a part-time job has a long list of advantages. Teens may view their boosted bank accounts as the biggest perk of their jobs, but they’re likely ... Read More

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Customer Service for Hairdressing Salons: First Impressions

Customer service for hairdressing salons is paramount to attract and keep customers. My good friend Amy Gresock works the front desk at a salon in Dayton, OH. The owner smartly chose the perfect person for this job. Amy is a former American Airlines Flight Attendant of the Year. She is a customer service expert. Amy ... Read More

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Basic Customer Service Skills Training: Free Download

Basic customer service skills training is one of the most important, if not the most important, tasks you can do for yourself, your staff, and your business. Too often customer satisfaction is ignored. Poor customer service costs U.S. business an estimated $83 billion dollars a year. Just yesterday I experienced the very poor customer service at ... Read More

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5 Steps to Help Teens Break Their Smartphone Addiction

Is smartphone addiction a problem with your teen? It probably comes as no surprise to you that 73 percent of teens have access to a smartphone, according to Pew Research Center. This enables them to spend much of their time online. Ninety-two percent of teens say they go online daily while 24 percent report they’re ... Read More

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Teaching Social Skills to Students with Autism

Teaching social skills to students with autism is important because these skill are not intuitive to them. In fact, with the addiction to cell phones and other electronics, social skills are not intuitive to MOST teens. Social skills training is desperately needed for ALL teens. Teaching Social Skills to Students with Autism Temple Grandin is one of ... Read More

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