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Good customer service is good business: American Express

According to the press release by American Express, “Good Service is Good Business“, seven in ten Americans (70%) are willing to spend an average of 13% more with companies they believe provide excellent customer service. 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience. ... Read More

Posted by Kirt Manecke | 0 Comment
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Tom Peters: EXCELLENCE: It Can Happen Anywhere

Tom Peters, one of my favorite authors (I own most of his books!) and a management guru, talks about customer service and Wegmans grocery stores in the short video below. Video Link EXCELLENCE: It Can Happen Anywhere About Tom Peters From his website: “Fortune magazine called Tom Peters the “Ur-guru” of management (he doesn’t know what ... Read More

Posted by Kirt Manecke | 0 Comment
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break-the-chain

As 1% of the proceeds from my book sales are donated to animal welfare, I want to let you know about this: Bob Barker, host of the popular TV game show, “The Price is Right”, and CSI star Jorja Fox, testified on Capitol Hill last week to put an end to what can only be ... Read More

Posted by Kirt Manecke | 0 Comment
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