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McCaskill Family Services: Helping teens succeed

Recently I had the opportunity to have coffee with Dr. Pam McCaskill, a well-respected Clinical Psychologist and owner of McCaskill Family Services, with two locations in Plymouth and Brighton, Michigan. As she was talking about her work with children, teens and families, I quickly realized that my idea of psychology and people coming in to ... Read More

Posted by Kirt Manecke | 0 Comment
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How to greet your customers to make them smile

I’m amazed. Not in a good way. The past year I’ve visited restaurants, hotels, bed and breakfasts, fast-food establishments, car dealerships, grocery stores, retail stores, dentist and doctor’s offices, service businesses, schools, and many other establishments. Except for one or two rare exceptions, they all have one thing in common:  They fail from the very ... Read More

Posted by Kirt Manecke | 2 Comments
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Red Maple Retreat: A Lesson in Customer Service Excellence

  Not only is the Red Maple Retreat in Milford, Michigan a charming and meticulously maintained vacation rental home for business and family travelers, it’s also known as the place to stay if you want beautiful surroundings AND exceptional customer service. That’s no surprise considering the fact that owner and host, Colleen Kilpatrick, has an extensive ... Read More

Posted by Kirt Manecke | 2 Comments
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Training New Employees with Customer Service in Mind

Are you hiring one or more new employees to join your company? If so, then employee onboarding and training are likely the first things that come to mind. But the question remains – does your new employee hiring routine include training beyond how the cashier software works or how to clean the counters at the ... Read More

Posted by Kirt Manecke | 0 Comment
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