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Look Up Video: A Must-View for Kids (and Adults)

Have you seen the Look Up video? The other night I walked by our local Radio Shack. There were no customers in the store. The two teenage employees were each sitting on the center cash wrap island, opposite each other, their eyes glued to their cell phones. Put Away Your Cell Phones Hopefully they would ... Read More

Posted by Kirt Manecke | 0 Comment
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customer-service-tips-for-employees

The following customer service tips for employees will delight your customers and keep them coming back for more. And you will make more money!: <Smile!: “A smile is the universal welcome.” Max Eastman <Engage: Smile and say hello. Ask, “How are you doing today? <Help: Ask, “How can I help you today?” <Listen: Listen to ... Read More

Posted by Kirt Manecke | 0 Comment
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suggestive-selling-techniques

The following article on suggestive selling techniques is in part from my award-winning book Smile: Sell More with Amazing Customer Service: Suggestive Selling Techniques When a customer purchases your product or service, whether in person or over the phone, it’s a good idea to suggest complementary products that they may need in addition to what ... Read More

Posted by Kirt Manecke | 0 Comment
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Customer-Service-Handbook

Your business needs a customer service handbook. Here’s Why Train your staff (and yourself!) to delight customers and keep them coming back. Instill confidence in your employees. Make it easy for your staff to take care of customers quickly and easily. This will make your customers smile! Keep your business competitive, dominate your industry, effectively ... Read More

Posted by Kirt Manecke | 0 Comment
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