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How not to write an email: Don’t make these mistakes!

How Not to Write an Email I receive examples of poorly written emails almost daily. And I never refer business to these folks. Their unprofessional communication skills make me wonder, “If they are sloppy when emailing me, what will they be like with clients?” How Not to Write an Email Using a SmartPhone is not ... Read More

Posted by Kirt Manecke | 0 Comment
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turn-off-your-cell-phone

Talking or texting on your cell phone when customers are present is rude. It’s a sure-fire way to lose customers. Customer service lesson 101: Turn off your cell phone! Turn Off Your Cell Phone! My good friend and trade show expert Colleen Kilpatrick wrote an excellent blog post, “Ban The Use of This in Your ... Read More

Posted by Kirt Manecke | 0 Comment
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sales-advice-for-new-salespeople

Sales advice for new salespeople: You must always be selling! You can’t afford to lose a sale due to your lack of customer service or sales skills. This advice goes for nonprofit fundraisers too. Additional Sales Advice for New Salespeople (and seasoned experts!) Treat customers like you want to be treated. Like I teach in ... Read More

Posted by Kirt Manecke | 0 Comment
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favorite-customer-service-quotes

Customer service is your competitive advantage. The quote above is one of my favorite customer service quotes. It comes courtesy of my friend and customer service expert Bill Quiseng. More Favorite Customer Service Quotes More favorite customer service quotes compliments of Forbes magazine: “40 Eye-Opening Customer Service Quotes“: “Your most unhappy customers are your greatest ... Read More

Posted by Kirt Manecke | 0 Comment
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why-customer-service-matters

Customer service is really about two things: 1. Treating people right, and 2. Profits. Do you know why customer service matters? The article, Customer Service Matters Much More Than You May Think, provides the following equation: Poor service = Poor quality = Poor Profits. If you truly understand this equation you are probably already profitable. ... Read More

Posted by Kirt Manecke | 0 Comment
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