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how-important-is-a-smile-to-customer-service

Just how important is a smile to customer service? A smile lays the foundation for successful future interactions, whether in customer service, sales or fundraising. Smile A smile is so important that one of my customer service books is titled “Smile“! And both of my award-winning customer service books have “Smile” in the main title. ... Read More

Posted by Kirt Manecke | 0 Comment
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improving-teenage-communication-skills

Improving teenage communication skills requires an easy to use guide. My new book Smile and Succeed for Teens: Must-Know People Skills for Today’s Wired World will be available in the summer of 2014. It’s based on my award-winning first book, Smile: Sell More with Amazing Customer Service, which received praise not only from the business ... Read More

Posted by Kirt Manecke | 0 Comment
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customer-service-tip-of-the-day

Customer service tip of the day: When a customer says “Thank you”, smile and say “You’re welcome”. Never say, “No problem”. And never answer with “Yep” either. Customer Service Tip of the Day Answering with anything other than “You’re welcome” is disrespectful to your customers. I encounter “No problem”, “Yep”, or “Uh-huh” all the time ... Read More

Posted by Kirt Manecke | 4 Comments
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asking-open -ended-questions-in-sales

Asking open ended questions in sales is crucial to uncover your customers’ wants and needs. Asking “Can I help you?” is far too common in today’s business environment. It’s an epidemic in retail stores. Why Asking Open Ended Questions in Sales is Important Instead of asking the closed-ended question, “Can I help you?”, to which ... Read More

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